“My check-in experience was very unprofessional and not what I expect from the Radisson brand.
When I arrived at around 11:45 p.m. after a very long and tiring day, the two reception staff were chatting and laughing together. I don’t mind staff being friendly, but they seemed more focused on their conversation than on their work.
As a result, I was given a room key that hadn’t been activated. After carrying four heavy suitcases up to my room by myself—without any offer of assistance—I……