Reception
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Reviews of Mercure Aberdeen Caledonian Hotel

4 out of 5
Mercure Aberdeen Caledonian Hotel
10-14 Union Terrace, Aberdeen, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 402 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

james

Liked: Cleanliness, staff & service, amenities
old property,very clean,but the decor is a bit tired
Stayed 1 night in Apr 2024

4/10 Poor

Jacqueline

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were really nice and helpful. The hotel is in really good location, easy walking distance for transport, shops and dining options. The downfall of the hotel is its interior, its in need of a serious update, we have stayed here a few times and on our last visit said we would not be back, it has been a year or so since then and we see the difference, our standard room was very small, it should have been for a single person, you just about fell onto the bed as you entered the room, there was a single wardrobe and a single bedside table, no place to store luggage, furnishings in the room were chipped and marked, the wall at the bed had holes, the bottom of the beding and carpet was stained. The bathroom wasn't any better, the water from the shower had a poor water flow, taps were difficult to turn, the few fittings were loose. The hotel was just not what you would expect for a four star, the tea/coffee in the room was sparse. The only good points were the staff and the location.
Stayed 3 nights in Apr 2024

8/10 Good

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Complimentary upgrade to a really lovely spacious room overlooking union terrace. WiFi not working in the property - advised long after check-in. Reception staff not always around when needed in evening or morning. Breakfast offering fair - service a little unfriendly initially then mellowed and became friendly. Parking limited at rear of property, golden square very nearby and good value. Overall, a good hotel, with just some tweaks in customer service needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Phamila

Stayed 1 night in Jan 2024
Response from Mir on Apr 9, 2024
thank you for your 5/5 rating. we really appreciate it. we look forward to welcoming you back to the hotel for an enjoyable experience in the near future.Kind regards,Aamir

8/10 Good

Billy

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Mir on Apr 9, 2024
thank you for your 4/5 rating. it is much appreciated.we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

6/10 Okay

Ailsa

Liked: Cleanliness, staff & service
Breakfast was good Shower wasn’t great
Stayed 1 night in Apr 2024
Response from Mir on Apr 9, 2024
hi Ailsa,thank you for your feedback and rating. I am pleased to note the breakfast on offer was to your liking. i have noted your comments about the shower and have shared them with the maintenance team to address.i do hope to welcome you back to the hotel for a more enjoyable stay in the near future.Kind regards,Aamir

8/10 Good

Guillaume

Liked: Cleanliness, staff & service
Very good location. Friendly staff. Rooms need modernization. No plug socket next to bed. TV no the best.
Stayed 2 nights in Apr 2024
Response from Mir on Apr 9, 2024
Dear Guillaume,thank you for your feedback. I am pleased to note my team mates looked after you well. we acknowledge the comment about the hotel needing modernisation and this has been put forward to the asset owners.Kind Regards,Aamir

4/10 Poor

Garry

Traveled with partner
Liked: Cleanliness, staff & service
Wine bar opposite hotel partying till 2am. Windows are old single glazed sash type, did nothing to dull the noise. So if in a Union Gardens facing room, be prepared to be kept awake. Staff were excellent, as was breakfast. Room was spotless. Just the noise. Would stay again but would be sure to get a room to the rear of the property without a view.
Stayed 1 night in Mar 2024
Response from Mir on Apr 2, 2024
Hi Garry,thank you for your feedback. I am sorry to note the inconvenience caused by the noise from out with the hotel. the hotel is yet to benefit from a double glazed window refit and it is our intention to do this in the near future. I am pleased to note my team mates looked after you well. we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay.Best Wishes,Aamir

10/10 Excellent

Rory

Stayed 1 night in Mar 2024

4/10 Poor

Iain

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property is very tired and definitely not 4 star - worn carpets and chipped paint work everywhere
Stayed 2 nights in Mar 2024
Response from Mir on Mar 28, 2024
Thank you for your feedback Ian. i acknowledge your comments about the age of the property. the hotel in yet to benefit from a full refurb. we do hope to welcome you back in the near future for a welcoming stay.Kind Regards,Aamir

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mir on Mar 25, 2024
thank you for your 4/5 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing stay.Kind Regards,Aamir

2/10 Terrible

Ronald

Traveled with partner
Room was awful
Stayed 1 night in Mar 2024
Response from Mir on Mar 25, 2024
hi Ronald,thank you for your feedback. I am sorry to note the room wasn't to your liking. had this been highlighted to us whilst at the property, we would have happily offered a solution.we do hope to have an opportunity to serve you better in the near future.Kind Regards,Aamir

6/10 Okay

Darren, Benfleet

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very dated and the noise at night was terrible. Very hard to sleep. Also the room was cold. I think they need to invest in d0uble or triple glazing.
Stayed 3 nights in Feb 2024
Response from Mir on Feb 9, 2024
Thank you for your feedback. I note your comments about the windows and rest assured this has been presented to the owners and will be addressed in due course.Kind Regards,Aamir

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Good service clean room friendly staff no complaints
Stayed 1 night in Jan 2024
Response from Mir on Feb 9, 2024
thank you for your 10/10 rating and your lovely feedback. I am delighted to note my team mates looked after you well. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Best Wishes,Aamir

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mir on Feb 9, 2024
thank you for your 5/5 rating. it is much appreciated.Kind regards,Aamir

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Mir on Feb 9, 2024
thank you for your 10/10 rating. it is much appreciated.Kind regards,Aamir

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mir on Feb 9, 2024
thank you for your 8/10 rating. it is much appreciated.Kind regards,Aamir

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room is very amazing, I don’t had great night sleep because street light so very bright thank you street light got led lol. I can’t complain by hotel and I enjoy room and so relax room for me. Staff is so friendly only arrive.
Stayed 1 night in Dec 2023
Response from Mir on Feb 9, 2024
thank you for your feedback Matthew. I am pleased to note the room was to your liking and the team looked after you well. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Best Wishes,Aamir

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Response from Mir on Feb 9, 2024
thank you for your rating.Kind regards,Aamir

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your rating.Kind Regards,Aamir

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your 10/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

8/10 Good

JACQUIE

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Birthday stay
This was part of a birthday trip for my husband. The staff were absolutely wonderful, so friendly and welcoming. The hotel is in a fantastic location but is a bit tired and in need of a good overhaul. Despite this we had a great time and thank the Caledonian Hotel very much.
Stayed 1 night in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your kind words and lovely feedback. we are delighted to note that we were able to play a small part in making your husband's birthday trip an enjoyable one.we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable one.Best Wishes,Aamir

10/10 Excellent

Shona

Stayed 1 night in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your 10/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

8/10 Good

Uffe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your 8/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel but rooms are dated
Hotel public areas are fine but the rooms are extremely dated and quite depressing! Breakfast was fine.
Stayed 1 night in Dec 2023
Response from Mir on Dec 21, 2023
thank you for your feedback. I acknowledge the rooms are dated. this is being discussed and worked on with the asset owners.Kind regards,aamir

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old Aberdeen hotel which has maintained high standards. Nice lounge area & very good food. Tiny car park is a problem
Stayed 1 night in Nov 2023
Response from Mir on Dec 21, 2023
thank you for your lovely feedback Alan, it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

6/10 Okay

MARK

Liked: Cleanliness, staff & service, room comfort
Room was OK. Disappointing view into inner yard. No view other than brick wall. Yard acts a noise tunnel and enhances sound especially the drainage when neighbours use shower. Walls not so well sound proof, could hear everything from our neighbours. Hotel could do with some tlc. Over then that our room was clean and well equipped. We would stay again but ask for room facing front (terrace)
Stayed 1 night in Nov 2023
Response from Mir on Nov 20, 2023
Hi Mark,thank you for your feedback. I am sorry to note the room wasn't to your liking. had this been shared with us whilst at the property, we would have happily offered a room move. we look forward to welcoming you back in the near future for a more enjoyable and relaxing stay.Kind Regards,Aamir

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Great overnight stay. Hotel a little tired but service was excellent. Friendly staff. Parking good. Central position and would stay again.
Stayed 1 night in Nov 2023
Response from Mir on Nov 13, 2023
thank you for your feedback Alison, it is much appreciated. I am delighted to note that my team mates looked after you well. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

10/10 Excellent

Kenny

Stayed 1 night in Nov 2023
Response from Mir on Nov 13, 2023
thank you for your feedback. it is much appreciated. I am delighted to note that my team mates looked after you well. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect comfy stay
Stayed 1 night in Nov 2023
Response from Mir on Nov 13, 2023
thank you for your feedback. it is much appreciated. I am delighted to note that my team mates looked after you well. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Mir on Nov 13, 2023
thank you for your rating.Kind regards,Aamir

10/10 Excellent

Gillian

Stayed 2 nights in Oct 2023

8/10 Good

Grant

Stayed 1 night in Oct 2023
Response from Mir on Nov 13, 2023
thank you for your feedback. it is much appreciated.we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

8/10 Good

WENDI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to taking in the local sites.
Stayed 1 night in Oct 2023
Response from Mir on Nov 13, 2023
Dear Guest,thank you for your feedback. it is much appreciated. We look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very central hotel, clean and neat, service good, bed was not too good.
Stayed 3 nights in Oct 2023
Response from Mir on Nov 13, 2023
Dear Guest,thank you for your feedback. it is much appreciated. I am delighted to note that my team mates looked after you well. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never delighted to have to climb into a slippery bath to take a shower. But a minor point. Overall would recommend it: central close to train and bus services
Stayed 2 nights in Oct 2023
Response from Mir on Oct 16, 2023
thank you for your feedback. it is much appreciated. we look forward to welcoming you back to the hotel for an enjoyable stay in the near future.Kind regards,Aamir

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would stay again. Very close to shops and bars. Only 8 minute walk up from train station
Stayed 2 nights in Oct 2023
Response from Mir on Oct 9, 2023
thank you for your feedback Alan. we are glad to note you had an enjoyable stay with us. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Kind regards,Aamir

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old hotel... Lovely room. You can feel the history...
Stayed 1 night in Oct 2023
Response from Mir on Oct 3, 2023
thank you for your lovely feedback Daniel. it is much appreciated.we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay in the near future.Kind Regards,Aamir

2/10 Terrible

Joanna

Stayed 1 night in Oct 2023
Response from Mir on Nov 13, 2023
thank you for your rating.Kind regards,Aamir

10/10 Excellent

Leonard, London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location in the City Centre is great, though the poor state of cleanliness of the surrounding area affects the otherwise great experience. The hotel staff is great, the breakfast is acceptable and the rooms are adequate for a short city stay.
Stayed 3 nights in Sep 2023
Response from Mir on Oct 2, 2023
thank you for your feedback. I am pleased to note my team looked after you well.Kind Regards,Aamir

2/10 Terrible

Tigist

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Terrible and run down - not worth what we paid for
Stayed 1 night in Sep 2023
Response from Mir on Sep 11, 2023
Dear Guest,thank you for your feedback. I am sorry to note the room wasn't to your liking. i acknowledge the hotel needing a refurb. this is being discussed in the background with the owners. we do hope to have an opportunity to serve you better in the near future.Kind regards,Aamir

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and traditional
Nice overnight stay, lovely old original, traditional hotel, i love it. Rooms are larger than normal hotel rooms but everything was clean, tidy and comfortable. The room was very hot during the night but we were supplied with a quiet running fan cooler. Shower and bathroom were good and well supplied. Stayed many times before on a night out in Aberdeen and will definitely stay again.
Stayed 1 night in Sep 2023
Response from Mir on Sep 4, 2023
hi Jackie,than, you for your lovely feedback. we apprecaite your lovely comments. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Kind regards,Aamir

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mir on Sep 4, 2023
thank you for your 10/10 score. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Kind regards,Aamir

4/10 Poor

Kerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
Disappointed with our stay. Room was very old and distressed. Not at all like pictures on web page. Old veneered furniture old very uncomfortable bed. Chair in room was old and dirty looking as was carpet. Heating was on full in middle of summer and no option to turn off or down. Fan was in room definitely not eco friendly was far too hot. Not as advertised which is a shame as beautiful building in fab location with so much potential.
Stayed 1 night in Sep 2023
Response from Mir on Sep 3, 2023
Dear guest,thank you for your feedback. I am sorry to hear that the room wasn't to your liking. I acknowledge your comments about the hotel needing a refurb and this is being worked on in the background with the owners.we do hope to have an opportunity to serve you better in the near future.Kind regards,Aamir

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mir on Aug 30, 2023
thank you for your 4/5 score. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Kind regards,Aamir

4/10 Poor

Agatha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mir on Aug 30, 2023
thank you for your 4/5 score. we look forward to welcoming you back to the hotel in the near future for an enjoyable and relaxing stay.Best Wishes,Aamir

10/10 Excellent

Rosalind

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
my over night stay in Aberdeen
Stayed 1 night in Aug 2023
Response from Mir on Aug 30, 2023
thank you for your 10/10 score. we are pleased to note that you had an enjoyable stay with us. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

10/10 Excellent

Mairead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Aberdeen
Good idea to include instructions in the bathroom as to how to use the shower as I had difficulty getting from the overhead shower to tge hand held attachment.
Stayed 1 night in Aug 2023
Response from Mir on Aug 30, 2023
thank you for your 10/10 score. we are pleased to note that you had an enjoyable stay with us. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

6/10 Okay

Andrew

Stayed 1 night in Aug 2023
Response from Mir on Aug 31, 2023
thank you for your score.we hope to have an opportunity to serve you better in the near future.Kind regards,Aamir

10/10 Excellent

Linda

Stayed 4 nights in Jul 2023
Response from Mir on Aug 30, 2023
thank you for your 10/10 score. we are pleased to note that you had an enjoyable stay with us. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir