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Reviews of The Waterside Hotel

3 out of 5
The Waterside Hotel
Fraserburgh Road, Peterhead, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 63 out of 305 reviews" "
Rating 8 - Good. 115 out of 305 reviews" "
Rating 6 - Okay. 73 out of 305 reviews" "
Rating 4 - Poor. 27 out of 305 reviews" "
Rating 2 - Terrible. 27 out of 305 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend we stayed for 3 nights visiting family in the area could not fault in anything Staff were very attentive especially Jade on reception nothing was a bother
Stayed 3 nights in Mar 2024

6/10 Okay

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

derek

Stayed 2 nights in Jan 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Easy to find , gym , pool very spacious, could do with updating rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and friendly.
Only stayed for one night but the room was clean and comfortable, staff were extremely friendly and helpful. Would be happy to stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mary jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights for a wedding . Staff were excellent couldn’t do enough for us and very friendly . Constantly checking everything was ok in toilets , reception area etc . Rooms very comfy and clean .
Stayed 2 nights in Oct 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for the price
Good check in, staff very pleasant decent Dinner, Bed and Breakfast rate however I got charged £5 for a half pint of lime and soda which is extortionate.
Stayed 1 night in Sep 2023

8/10 Good

Gabriella

Liked: Cleanliness, room comfort
We enjoyed out stay, it was a wee bit of a couple's therapy kind of getaway. Ordered afternoon tea, the little traybake bites were sobsweet, we couldn't eat them. The hotel staff was were nice and helpful, however the hotel itself needs a bit of refurbishment
Stayed 2 nights in Sep 2023

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Staff wonderful. Everything fantastic. Thanks
Stayed 1 night in Aug 2023

10/10 Excellent

ian

Stayed 1 night in Aug 2023

10/10 Excellent

Russell

Stayed 1 night in Aug 2023

8/10 Good

Karen

Stayed 2 nights in Aug 2023

6/10 Okay

Linda

Stayed 1 night in Jun 2023

6/10 Okay

Sharon

Liked: Cleanliness
Was a little disappointed when turned up for dinner booking to be told there was a private function and they were ordering their meals first. So I had a long before I could order.
Stayed 1 night in May 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Comfortable rooms.
Our room was spacious and clean. Staff were all pleasant and helpful. Hotel has potential to be better. Cocktail bar quite small and no comfy seating. Lounge area next to reception was better. Other bar was shut during our stay. Plastic glasses for breakfast juice seemed odd in an eco world.
Peterhead river walk.
River uige
Stayed 3 nights in May 2023

10/10 Excellent

ian

Business traveler
Liked: Room comfort
another nice visit
Another nice stay at Britannia Peterhead Very friendly and helpful staff which makes this hotel. Basic and clean . Nice food and it has a pool
Stayed 1 night in May 2023

2/10 Terrible

Luis

Stayed 1 night in Apr 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good clean hotel As with all Britannia hotels needs updated but if all you need is a bed and a reasonable meal this fits the purpose at a good price
Stayed 1 night in Apr 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

David

Business traveler
Liked: Room comfort
Stayed 1 night in Apr 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Great staff, lovely food and nice bedroom
Stayed 1 night in Mar 2023

10/10 Excellent

Leslie

Stayed 1 night in Feb 2023

4/10 Poor

G

Stayed 1 night in Nov 2022

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Stayed 2 nights in Nov 2022

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

AJAYAKUMAR, Feltham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2022

8/10 Good

Irana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building a little run down but nice overall. Lovely breakfast. Friendly staff. Nice river walk at the back of the hotel.
Stayed 2 nights in Oct 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, very reasonably priced.
Stayed for 2 nights and was happy overall. Staff were friendly and welcoming, room was clean, pricing was within my budget. Cooked breakfast in the morning not so good - buffet style/hot plate, and food was luke warm. The beans were hot though. This is the downside of hot plate service. There was plenty of food a available though, cereals also. Dinner at night however a different story. Different menu each night with several options. Both nights the food was really good. Menu has set pricing of 1, 2 or 3 courses. Which was very reasonable. Unfortunately the company left a little to be desired on the first evening… there were a group of tradesmen in who were obviously regulars as they were very familiar with the staff. With that being the case, I feel the staff should be comfortable enough without being prompted, in reminding them that there are other guests dining - their language was very colourful and loud. I felt very uncomfortable and got through dinner as quick as possible. Was looking forward to the pool (one of the reasons I booked here). Unfortunately the pool is not that great - kidney bean shaped, which does not allow for a lot of people in the pool especially if you actually want to swim lengths. I managed, but I felt very conscious and almost guilty of getting in the way of others. I certainly enjoyed the steam room afterwards. The location is about 1.5 miles from the town centre, so a quick drive or a nice wee walk if you prefer.
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2022

6/10 Okay

RöHäN

Liked: Staff & service, room comfort
Desperate need of refresh!!!!
Hotel is in desperate need of refresh!
Stayed 1 night in Sep 2022

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and functional. Friendly and helpful staff.
Stayed 2 nights in Aug 2022

2/10 Terrible

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will not be staying again
Not happy at all. Chaotic check-in, room very run down - in fact the whole hotel could do with a re-furb. Hotel was advertised as having free wi-fi and a swimming pool. Wi-fi only free in bar area (which they turn off if they are looking to close up - and this was soon after 9pm!!). First night the barmaid was loudly complaining about the fact that customers were asking for drinks when she wanted to clear up. There was a swimming pool but there was a charge of £5 per person, per session- more expensive than our local leisure centre, which has a full size pool. Overall very poor service from staff who clearly were not customer focused. Bed and pillows very hard. We stayed for 3 nights and didn’t get one good nights sleep. Again bathroom could have benefited from a really deep clean.
Stayed 3 nights in Aug 2022

10/10 Excellent

Alexandru

Stayed 1 night in Aug 2022

8/10 Good

THERESA

Stayed 3 nights in Jul 2022

6/10 Okay

Yvonne

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty food not good quality black pudding should
Stayed 2 nights in Jul 2022

10/10 Excellent

BRIAN

Stayed 1 night in Jul 2022

8/10 Good

Martyn

Stayed 2 nights in Jun 2022

6/10 Okay

andrew

Business traveler
Liked: Staff & service
Mixed bag
Lovey staff and breakfast was good but my lord what a dive, the rooms are like something out of a borstal movie from the 80’s. Building actually looks like a crematorium and there is nothing near.
Stayed 1 night in Jun 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Niels

Stayed 1 night in May 2022

8/10 Good

Kathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable and staff were friendly
Stayed 2 nights in May 2022

10/10 Excellent

Mohammed

Stayed 1 night in Mar 2022

6/10 Okay

Claire

Liked: Staff & service, room comfort
Disliked: Cleanliness
Budget hotel
The stay was ok,room could do with updating.The wifi was terrible.The cleanliness of the room wasnt great.Dont do cashback so if you want to play pool,make sure you have cash.Not many guests in bar.should have more staff on as the woman was serving at bar and had to deal at front desk to.
Stayed 1 night in Apr 2022