Good hotel let down by reception and room phones
Posted Sep 26, 2016
We stayed as a group and unfortunately none of the phones in any of the rooms worked, they would only work on the speaker, the battery on the hand set was not holding charge and hence you could not use the handset and often you could not make inter room calls and we would have to go to the other rooms which was inconvenient to say the least. Would have given hotel facilities a 5 rating if not for this.
The reception staff let down all other staff who were excellent and friendly, would have given hotel staff 5 rating if not for this.