This was our first time staying at the Crowne Plaza having stayed at the Viceroy / W hotel on previous trips. We arrived at 7am (not expecting to check in), but were immediately told it would cost us to check in early. We left our luggage and went for an explore around the island and to grab some food. Arriving back at 4pm to check in we were then sent to a double room when we had asked for a twin room as there were three of us. We were then told there were no rooms ready, so asked if they had a twin room with a balcony ready, which they did not. Anyway to cut a long story short the room was not ready until around 6pm. The reception staff didn't seem to be on the ball and we did have to go back a number of times. When we were finally in the room we were impressed and the view over the pool was lovely. The breakfast staff / pool staff seemed very friendly and helpful. I would definitely stay again and maybe it was just a busy time for the hotel, but I tried to contact the hotel before our stay to make sure everything was ok with the booking / book a car from the airport, but had heard nothing back. I would definitely pick up the phone to the hotel next time.