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On the beach, beach cabanas, beach umbrellas
On the beach, beach cabanas, beach umbrellas
On the beach, beach cabanas, beach umbrellas
2 outdoor pools

Guest reviews

3.8/5 Good
1,000 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air Conditioning
Restaurant
Gym
Breakfast Available

Map

Explore the area

Popular LocationIcacos Beach2 min walk
Popular LocationEl Rollo Acapulco11 min walk
Popular LocationAcapulco Convention Center19 min walk
AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)14 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 624 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room
  • Grand Room

    Room amenities

    • 619 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsGrand Room
  • Family Room, 2 Bedrooms, 2 Bathrooms, Corner

    Room amenities

    • 904 sq ft
    • Partial sea view
    • Sleeps 5
    • 3 Twin Beds
    More detailsFamily Room, 2 Bedrooms, 2 Bathrooms, Corner
  • Deluxe Room, Partial Ocean View

    Room amenities

    • 624 sq ft
    • Partial ocean view
    • Sleeps 3
    • 2 Double Beds
    More detailsDeluxe Room, Partial Ocean View
  • Deluxe Room, Ocean View

    Room amenities

    • 624 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Double Beds
    More detailsDeluxe Room, Ocean View

About this area

Acapulco

Located in Acapulco, Grand Hotel Acapulco is connected to a shopping center. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Traveling with kids? Consider El Rollo Acapulco and Barco Palao.
Visit our Acapulco travel guide
View in a map
Popular Location

What's nearby

  • Icacos Beach - 2 min walk
  • El Rollo Acapulco - 11 min walk
  • Acapulco Convention Center - 19 min walk
  • Diana the Huntress - 9 min drive
  • Condesa Beach - 10 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 14 min drive

About this property

Grand Hotel Acapulco

Ocean-view resort with a poolside bar, near Icacos Beach
Spend the day playing on the beach then return to dine at one of Grand Hotel Acapulco's 3 restaurants. All 605 rooms boast deep soaking tubs and offer free WiFi and balconies. For a bit of entertainment, LED TVs come with cable channels, and guests will also find 24-hour room service and hair dryers.
Grand Hotel Acapulco offers 605 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. LED televisions come with premium cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Acapulco resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: MXN 120 per night
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 275-300 for adults and MXN 165-200 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness center
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 275 and MXN 300 for adults, MXN 165 and MXN 200 for children (approximately)
  • Self parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Property is also known as

Acapulco Grand Hotel
Grand Acapulco
Grand Hotel Acapulco
Acapulco Grand Mayan
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Hyatt Regency Acapulco
Hyatt Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Grand Hotel Acapulco Resort
Grand Hotel Acapulco Acapulco
Grand Hotel Acapulco Resort Acapulco

Frequently asked questions

Can I cancel my reservation for free at Grand Hotel Acapulco and receive a full refund?
Yes, Grand Hotel Acapulco offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hotel Acapulco cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this resort?
Self parking is available for MXN 120 per night.
What time is check-in at this resort?
Check-in begins at 3 PM.
What time is check-out at Grand Hotel Acapulco?
Check-out is at noon.
Where is this property located?
Located in Costera Acapulco, this beachfront resort is in the city center and within a 15-minute walk of Icacos Beach and El Rollo Acapulco. Condesa Beach and Diana the Huntress are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Grand Hotel Acapulco

3.8
5 - Excellent
318
4 - Good
353
3 - Okay
167
2 - Mediocre
93
1 - Poor
69
3.9
Cleanliness
3.9
Service and Staff
3.5
Amenities
3.6
Property condition

3/5

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Apr 2019

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Horrible rooms smell like mold ..staff is so rude, management was worse

    Stayed 6 nights in Nov 2019

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    My overall stay was good. The hotel is being remodeled and looks to be heading in a good direction.

    Stayed 4 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 5 nights in Oct 2019