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Stayed 5 nights in Apr 2019
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Guest reviews
Good
1,000 reviews
Guests rated this property 3.9/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air Conditioning
Restaurant
Gym
Breakfast Available
Map
Costera Miguel Aleman 1, Acapulco, GRO
Explore the area
Icacos Beach2 min walk
El Rollo Acapulco11 min walk
Acapulco Convention Center19 min walk
Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)14 min drive
Choose dates to view prices
Standard Room
Photos of Standard Room
Standard Room
More detailsRoom amenities
- 624 sq ft
- Partial ocean view
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
624-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - LED television with premium channels
Food & Drink - 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, access to in-room childcare, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Grand Room
Photos of Grand Room
Grand Room
More detailsRoom amenities
- 619 sq ft
- Partial ocean view
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed
619-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - LED television with premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, access to in-room childcare, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Family Room, 2 Bedrooms, 2 Bathrooms, Corner
Photos of Family Room, 2 Bedrooms, 2 Bathrooms, Corner
Family Room, 2 Bedrooms, 2 Bathrooms, Corner
More detailsRoom amenities
- 904 sq ft
- Partial sea view
- Sleeps 5
- 3 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 4Max children: 4
Room details
3 Twin Beds
904-sq-foot room, balcony with partial sea and bay views
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - LED television with premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, access to in-room childcare, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Deluxe Room, Partial Ocean View
Photos of Deluxe Room, Partial Ocean View
Deluxe Room, Partial Ocean View
More detailsRoom amenities
- 624 sq ft
- Partial ocean view
- Sleeps 3
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
2 Double Beds
624-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - LED television with premium channels
Food & Drink - 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, access to in-room childcare, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Deluxe Room, Ocean View
Photos of Deluxe Room, Ocean View
Deluxe Room, Ocean View
More detailsRoom amenities
- 624 sq ft
- Ocean view
- Sleeps 3
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
2 Double Beds
624-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - LED television with premium channels
Food & Drink - 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, access to in-room childcare, and iron/ironing board (on request); free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
About this area
Acapulco
Located in Acapulco, Grand Hotel Acapulco is connected to a shopping center. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Traveling with kids? Consider El Rollo Acapulco and Barco Palao.
What's nearby
- Icacos Beach - 2 min walk
- El Rollo Acapulco - 11 min walk
- Acapulco Convention Center - 19 min walk
- Diana the Huntress - 9 min drive
- Condesa Beach - 10 min drive
Getting around
- General Juan N. Alvarez Intl. Airport (ACA) - 14 min drive
About this property
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking: MXN 120 per night
- Area shuttle (surcharge)
Food and drink
- Buffet breakfast available for a fee daily 7 AM–noon: MXN 275-300 for adults and MXN 165-200 for children
- 3 restaurants
- 2 bars/lounges and 1 poolside bar
- 24-hour room service
Things to do
- 2 outdoor pools
- Children's pool
- Fitness center
- Playground
Family friendly
- 2 outdoor pools
- Babysitting/childcare (surcharge)
- Children's pool
- Dry cleaning service
- Free children's club
- In-room child care (surcharge)
- Laundry facilities
- Playground
Conveniences
- ATM/banking services
- Ballroom
- Elevator
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Meeting rooms
- Conference center
Outdoors
- Beach cabanas (surcharge)
- Beach umbrellas
- Beachfront location
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible path of travel
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
Bathroom
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Shower/tub combination
Entertainment
- Cable channels
- LED TV
- Premium channels
Outdoor space
- Balcony
More
- Iron/ironing board (on request)
- Safe
Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between MXN 275 and MXN 300 for adults, MXN 165 and MXN 200 for children (approximately)
- Self parking fee: MXN 120 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Property is also known as
Acapulco Grand Hotel
Grand Acapulco
Grand Hotel Acapulco
Acapulco Grand Mayan
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Hyatt Regency Acapulco
Hyatt Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Grand Hotel Acapulco Resort
Grand Hotel Acapulco Acapulco
Grand Hotel Acapulco Resort Acapulco
Frequently asked questions
Guest reviews
3.9
Cleanliness
3.9
Service and Staff
3.5
Amenities
3.6
Property condition
- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms smell like mold ..staff is so rude, management was worse
Stayed 6 nights in Nov 2019
- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was good. The hotel is being remodeled and looks to be heading in a good direction.
Stayed 4 nights in Nov 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019