Afrate Haïssoun Vacations from $1,651

Thank you for a lovely stay Aicha, lovely breakfasts, all the staff were so warm and couldn’t do more to help. Once you got to the riad, finding it again was very easy.

Hotel was very nice and clean. Staff were friendly and helpful.

Hotel is lovely with lots of activities and the recreation team is lovely. They have child activities where u can leave ur kids and enjoy some time alone. House keeping i dnt find very impressive with room bed sheet not changed everyday. Rest of the cleaning was good. Very nice hotel outside Marrakech perfect for families and there tour organiser as well. They are very helpful.

This was my favorite stay in Marrakesh. The interior was beautiful and the staff was super friendly and engaging w/ a great command of English. We loved it here.

Lots of positives and some negatives. In short I would go again. To expand a little... the complex and the layout are very good. It's a very nicely styled hotel. Compliments to the room cleaning staff, the restaurant staff, the bar staff (other than a bit of a grumpy guy called Omar at the pool bar) and compliments too to the entertainment team (though my kids didn't do much with them). All those guys were great. Reception staff were hit and miss. The luggage handler guys were imposing and controlling - I absolutely hated having my room key taken away from me while two luggage handlers escorts me to my room. Felt like a total tip-grab attempt. Food we maybe a 3.5 - 4 starts out of 5. Some bits were excellent, and other bits less so. There was always a plentiful supply though. I don't think you can expect too much out of an all-inclusive so for me this was fine - but my wife notes that we had better in Turkey. Now to my main gripe... it is absolutely unacceptable for a so-called 5* hotel to downgrade your room on arrival without any prior notification and then claim that you cannot have the room type you booked because we are full. You quite simply don't over-allocate. We got put into a double room which then had 2x extra temporary single beds squeezed in. When people book their holidays they pay careful attention to the room they choose and the extra money they are willing to pay for it - so downgrading you (and worse finding this out at 11pm with 2x small kids) was poor