Alacasu Tours

Reception staff miserable and rude upon arrival and unhelpful throughout. Didn't get the room payed for, manager didnt help and just put us to cancellations, terrible. Room wasnt clean, toenails and hair around bedroom, cleaning staff do bare minimum which is surprising as I've always experienced them very good not here, lazy. Location is not near anything so unless staying in hotel dont bother. A tip we found was the bus stops outside, even though not sign, worth using as was only 78p, taxis are a rip off so avoid if possible. Restaurant food and staff were very good, the main plus. Swimming pools were freezing inside and out, even the ones stating its heated, was definitely not. Sadly having to write such a negative review, never had to do this with any holiday, but its good to know these things. Complaints have gone to hotel via Expedia (who have been great) but of course hotel fails to reply. Sad to say I wont be returning and was my worst holiday and wedding anniversary yet.

Everything was fantastic, however I was a little disappointed that I had to pay for the al-carte restaurants. I didnt think it was c

Unfortunately, our experience at this hotel was extremely disappointing and fell well below our expectations. **The biggest problem is definitely the food.** The food is generally tasteless, poorly cooked and lacks variety. Although the buffet may initially appear to offer plenty of options, there is actually very little worth eating. The entire kitchen operation seriously needs to be reviewed and improved. There were also numerous issues with service and attention to detail. Baked potatoes (kumpir) were never available, and the waffle machine was out of order. The water used to keep the tea warm had gone cold, and nobody bothered to replace it. Juice had been spilled on the floor and was left unattended. These may seem like small details, but collectively they reflect a serious lack of care and management. The cocktails were extremely mediocre. There were only two positive highlights: the lovely lady making gözleme, who was excellent, and the Mixology Bar, which was noticeably better than the rest of the hotel's food and beverage offerings. The so-called "Vitamin Bar" was particularly disappointing. It was simply three juice dispensers placed inside the gym. Calling this a vitamin bar is quite misleading. **The activities and entertainment are very limited**, with very little to do throughout the day. Staff generally seem uninterested and inattentive, and the front desk staff in particular were quite rude and unwelcoming. The rooms are poorly soundproofed.