Indoor pool

Reviews of Hotel 505

2.5 out of 5
Hotel 505
900 Medical Arts Ave Ne, Albuquerque, NM

Reviews

7.0

Good

Rating 10 - Excellent. 56 out of 171 reviews" "
Rating 8 - Good. 38 out of 171 reviews" "
Rating 6 - Okay. 35 out of 171 reviews" "
Rating 4 - Poor. 18 out of 171 reviews" "
Rating 2 - Terrible. 24 out of 171 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Raul

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Good; Bed was nice and soft. The Bad; the whole place needs a lot of attention, The halls are dark and carpet is worn. In the room the carpet is torn, the sliding door on the balcony was out the track didn't lock, the room door needs painted, Elevator has scratches all over the walls. The parking spots are too small for a small car, most people too a space and a half.
Stayed 1 night in May 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, but there 32" television to small to enjoy. Breakfast was limited heat and serve. Small selections.
Stayed 1 night in May 2024
Response from Vic on May 13, 2024
Hello David,Thank you for taking the time to write your review. We are glad you found the room clean and comfortable. We agree that the 32" televisions are small. We are in the process of doing the prework for a full renovation. In the new design we are expecting 50" televisions. We hope that you allow us another opportunity to serve you.

8/10 Good

Lori

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Vic on May 13, 2024
Dear Lori,Thank you for taking the time to rank the hotel. It is only through the eyes of our guests that we can measure our success. We know that you have many choices when it comes to your lodging needs. We appreciate the opportunity to have you as our guest. We hope to see you again soon.

10/10 Excellent

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in May 2024
Response from Jaime C., General Manager on May 12, 2024
Thanks so much for your review Thomas, we love getting feedback about our hotel and take pride in our customer service. Please get in touch if there is anything else we can do to make your day. Thank you for choosing Hotel 505!

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Easy access to freeway
Stayed 1 night in May 2024
Response from Jaime C., General Manager on May 12, 2024
Dear Jorge, Thank you for your 4-star review and for choosing Hotel 505. We’re glad to hear that you're happy with location of our building. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!

8/10 Good

Drew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the outside balcony
Stayed 1 night in Apr 2024
Response from Vic on May 8, 2024
Dear Drew, Thank you for taking the time to write your review. We are so happy to hear that you enjoyed the balcony of your room. It does offer great views. We know you have many choices when it comes to choosing a hotel for your lodging needs, thank you for allowing us the opportunity to serve you. We hope to see you again soon.

4/10 Poor

steven

Traveled with family
Disliked: Cleanliness, staff & service
smell bad can't break and can ' t sleep all night
Stayed 1 night in May 2024
Response from Vic on May 7, 2024
Dear Steven,Thank you for taking the time to write your review. We apologize for failing to meet your expectations. Please reach out to our General Manager to further discuss your experience. We hope that you allow us another opportunity to serve you in the future.

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the lot was full so I couldn’t find a place to park. Reason being, it was cheap and I made the mistake of trying to save a couple dollars. Never again. Property looked abandoned when you drive up as there is a vacant lot for some reason. I’ll run out of characters before I finish this review so I’ll leave it at that. Pay a few dollars more. Find another place.
Stayed 1 night in May 2024
Response from Vic on May 8, 2024
Dear Matthew,Thank you for taking the time to write your review. The vacant lot, if I understand what you are referring to, is from the restaurant that is no longer in business. We apologize for the inconvenience of our parking lot being full. At Hotel 505 we offer fantastic amenities you can get at most hotels, bringing more value for your dollar. We appreciate your business and hope that you consider staying again during your next visit to Albuquerque.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathtub was clogged thats kinda gross.
Stayed 2 nights in May 2024
Response from Vic on May 7, 2024
Dear Monica,Thank you for taking the time to write your review. We are ecstatic to hear that you enjoyed your stay. You're right a clogged bathtub is kinda gross. Thank you for bringing it that to our attention. We have taken appropriate action to get that corrected. We appreciate you choosing our hotel for your lodging needs. We hope to see you again soon.

6/10 Okay

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
It was close to the hospital which is why I chose it, my room did not have any towels, had to go to the front desk because there was no phone. The refrigerator did not work, very slow drain in the shower. This property could use some maintenance
Stayed 4 nights in Apr 2024
Response from Vic on May 5, 2024
Dear Aaron,Thank you for taking the time to review the hotel. We apologize for any inconveniences. Please accept our sincere apology for failing to meet your expectations by not having any towels in your room. Also, thank you for brining to our attention about the refrigerator. Please feel free to reach out to our General Manager to further discuss your stay. We hope you choose to give us another opportunity to server your lodging needs.

4/10 Poor

Tahni, Mancos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Put us in a room with a sliding glass door that would not close completely, leaving an inch floor to ceiling for howling winds and freezing air to come through, and it was snowing. Requested another room they were able to accommodate, new room was fine. At 11:30pm they called to confirm what room we were in as they were selling the other room to some other poor unsuspecting soul. Breakfast was sparse and disgusting. The dining area was not tended, we had to roll up a tablecloth covered in nasty food trash everywhere to get to the table beneath the mess. Not sure where the mess came from, there was more trash on the tables than what was available for consumption. We had coffee and an orange. At least the bed was comfortable. Had to call to get the $100 deposit on an $80 room reversed, which was no issue if ridiculous, the deposit mire than the room? It had already been done, just took a couple days to post to my card. Not our best hotel stay.
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 30, 2024
Tahni, thank you for taking the time to give us some valuable feedback! We can agree with you, there are some changes that need to be made. As a new management company to the property, we are super excited for the upcoming full renovation of the property! We have already made many positive changes since your stay 2 months ago. For example, we have added several new breakfast items as well as hired a breakfast attendant to keep up on the stock of the food and cleanliness of our dining area. Our breakfast attendant, Angel, does an amazing job at catering to our guests during breakfast! We hope you return to see the many positive changes and to give us another opportunity to better serve you! Thank you for choosing Hotel 505!

2/10 Terrible

Alva

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
A lot of the plumbing was not working, change room once because of this, got another room to find out that the shower did not work when I got ready for it, so I and my guest washed up for 3 days I think I should have some type of refund for that. Thank You for reading my commit.
Stayed 3 nights in Apr 2024
Response from Vic on Apr 30, 2024
Hello Alva,Thank you for taking the time to write your review. We sincerely apologize for the condition your experienced in the room. Please reach out to our General Manager to further discuss your concerns about your stay. Thank you for choosing us to serve you for your lodging needs. We hope to see you again the next time your travels bring you to Albuquerque.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 29, 2024
John, thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Karla

Stayed 2 nights in Apr 2024
Response from Vic on May 13, 2024
Dear Karla, Thank you taking the time to rank the hotel. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on May 12, 2024
We really appreciate you taking the time to leave us a review, Robert. Ratings like these keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Thank you for choosing Hotel 505!

6/10 Okay

Juan

Liked: Cleanliness, staff & service
ok
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 23, 2024
Juan, thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Steven, Englewood

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a rundown and old facility. However, the staff has done their best to keep it clean and safe. While there were water stains on the floor and ceiling and the rugs needed replacing, the room itself was clean, the staff was friendly, and the swimming pool was great! a good price for the value, but definitely not a modern hotel.
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 19, 2024
Thank you for the fantastic 4/5 review! Steven, we can absolutely agree with you, there are some updates that need to be done. Which is why we are super excited for the upcoming renovation! Lots of positive new changes coming our way! We hope you return to see the finished results! Thank you for being so kind to my staff! We hope to see you soon!

6/10 Okay

Oksana

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 23, 2024
Thank you, Oksana, for taking the time to leave us a review! Please let us know if theres anything we can do better to earn a 5 from you during your next stay! It was our pleasure to serve you! Thank you for choosing Hotel 505!

2/10 Terrible

joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is horrible we had a river of water running out of the wall. I was poisoned w the mold in the wall you could tell the water leak had happened many other times plua the kept our deposit the broken pupe was in the ceiling feom room 502 above room 402
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 15, 2024
Thank you Joseph, for taking the time to leave us a review. We actually released your deposit. Depending on your bank, you will see the credit in your account within 3 to 5 business days. Unfortunately, we did have an accident where a balance cartridge gave out. This is absolutely not a typical issue we deal with, some times things happen. Fortunately, our team was able to promptly address the issue with minimal interference to our guest's stay. Here at Hotel 505, my team and I work very hard to maintain a clean and safe environment for guest's like yourself to enjoy. Even under pressure, this team pulled together and got the job done! We appreciate you choosing Hotel 505! Have a great day!

6/10 Okay

Steven

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 17, 2024
Thank you, Steven, for taking the time to leave us a review! It was a pleasure to have you, if there is any feedback you would like to pass along, feel free to reach out to me directly at the property. We hope to see you again! Thank you for choosing Hotel 505!

6/10 Okay

Izvorinka

Stayed 1 night in Apr 2024
Response from Vic on Apr 25, 2024
Thank you for your rating. Please reach out to our General Manager at the hotel to tell us about your experience while staying us. What can we do better to earn a 5 rating?

8/10 Good

Hazel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jaime C., General Manager on Apr 6, 2024
Hazel, thank you for taking the time to leave us a rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Thank you for choosing Hotel 505!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 2 nights in Mar 2024
Response from Jaime C., General Manager on Apr 6, 2024
Andrew, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

8/10 Good

Donald E

Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 18, 2024
Thank you for the awesome 4/5 review! We are happy you enjoyed your stay and are excited to have you back at any time! Thank you for choosing Hotel 505!

6/10 Okay

Jasmine

It’s fine, worked for my stay, no complaints
Stayed 4 nights in Mar 2024
Response from Jaime C., General Manager on Apr 16, 2024
Thank you for your rating, Jasmine. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 15, 2024
Lance, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

2/10 Terrible

Victor

Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 18, 2024
We would not be able to grow and develop without feedback like yours, Victor. Although we’re disheartened by your experience, we'd be grateful for any feedback you may have. I would love the opportunity to address any issues you experienced. Please feel free to reach out to me directly at your convenience, Thank you for choosing Hotel 505!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 16, 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

2/10 Terrible

Svetlana

Disliked: Cleanliness, property conditions & facilities
Not family friendly. Outdated and dirty. Does not look like the photos.
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 5, 2024
Svetlana- Thank you for your valuable feedback! We do understand that as new management to the property we have some updates to do. That's why we are so excited for our renovation coming up very soon! We hope you return to see the finished results. Thank you for choosing Hotel 505!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 5, 2024
Jillian- Thank you for the amazing 5 out of 5 rating! We also love having you stay with us! Thank you for being a loyal guest to Hotel 505! We will see you again soon!

10/10 Excellent

Francis

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 5, 2024
Francis- Sweet! We are always thrilled when a guest gives us the highest possible rating! We hope to see you again soon! Thank you for choosing Hotel 505!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 5, 2024
Cheryl- Thank you for taking the time to leave us a review! We are happy to hear you were satisfied with our location. We are in the perfect location for any visitor coming to the area. We are close to shopping, restaurants and the heart of the city in the downtown area! We hope to see you again soon. Thank you for choosing Hotel 505!

8/10 Good

Cody

Traveled with partner
Liked: Cleanliness, staff & service
I like the ease of booking, and welcoming staff, the night i stayed was a terrible wind storm and the windows rattle and made noise throughtout the night not to any fault of the hotel
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 22, 2024
Cody- Thank you for the fair and honest feedback! We are really excited for the renovation we are about to undergo! We hope that you return to see the finished results! It was our pleasure to serve you, thank you for choosing Hotel 505!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Location is great. Rooms are clean. Staff is friendly and helpful. Nice price, as well!
Stayed 2 nights in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Deborah-I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Thank you for choosing Hotel 505!

4/10 Poor

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smell and very noisy from the high way, AC run noisy and can hear the wind blow from outside as well. Maybe building was too old.
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Julie- Thanks for your review! We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent any noise disruptions from happening again.

4/10 Poor

Lindsay

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy and dumpy. Horrible sleep. Staff was friendly but this place is not it, Chief.
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Lindsay- Thank you for your feedback! While it's great to hear the staff was friendly, I apologize if your experience could have been better. If there were any issues during your stay, our friendly and accommodating staff would have been happy to address them immediately! I hope you give us another chance so you can get the clean, safe and comfortable stay we are known for! Thank you for choosing Hotel 505!

2/10 Terrible

Chad

The roof leaked on the third of five floors when raining!
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Chad- Thank you for leaving us a review. There was an issue with an ice chest that was left to leak all over, I am very sorry this accident happened during your stay! Please feel free to reach out to me directly should you choose to stay in the area again. I will personally make sure you're taken care of. Thank you for choosing Hotel 505!

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Jessica- Thank you for your review! We’re sorry to hear that we didn’t meet your expectations. We’d like to learn more about what issues you were experiencing so we may have the opportunity resolve them. Please feel free to contact me directly so that I can help. Thank you for choosing Hotel 505!

4/10 Poor

Kalaulah

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Kalaulah- Thank you for taking the time to leave us a review. Please feel free to reach out to me directly at the property so that I may have the opportunity to address any concerns you may have. Thank you for choosing Hotel 505!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Probably good for the price.
Stayed 5 nights in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Jason- Thank you for the awesome 5 out of 5 review! I am happy you were pleased with the rates. We always try to stay competitive while offering the best rates possible. We hope to see you again! Thank you for choosing Hotel 505!

8/10 Good

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Robert- Thank you for the outstanding review! We are happy to hear you had a great stay! It was our pleasure to have you! Thank you for choosing Hotel 505!

8/10 Good

Josh

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
They had a waffle maker, sliced bread and apples. Not a breakfast! Staff was friendly!
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Josh- Thank you for taking the time to leave us a review! Here at Hotel 505 we continuously strive to meet and exceed every guest's expectations! We are sorry you did not enjoy our continental breakfast but are pleased to hear the staff was so friendly! As new the management to the property, we are always making improvements. So thank you for your valuable feedback and Thank you for choosing Hotel 505!

2/10 Terrible

Vincent

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not receive the room we paid for. The staff did not try to correct the mistake. We found a bullet and empty whiskey bottles under the bed. And the rooms smelled moldy. I will never stay at this property again!
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Vincente- Thank you for taking the time to leave us some very valuable feedback! I am very sorry you felt we did not try to correct any mistake as we did show you 2 other rooms. After looking at the two other rooms, you chose to stay in the original room you booked. We were not made aware of any other issues during your stay, so please feel free to reach out to me directly at the hotel so that I may have the opportunity to address any other concerns you may have. Thank you for choosing Hotel 505!

2/10 Terrible

Cole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia and others should definitely make it very clear that this is an extended stay hotel. The property is very run down and dirty and people smoking weed and other things in the breezeway hallways. If you’re looking for a single night in Albuquerque stay away.
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Cole- Thank you for your feedback! We actually are not an extended stay hotel. We are a limited service, nightly hotel. We are always working diligently to ensure every guest has a clean and comfortable stay. We hope to see you again! Thank you for choosing Hotel 505!

4/10 Poor

Alishia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 19, 2024
Alishia- Thank you for taking the time to leave us a review. Although you left no comments, I am certain we can earn a better rating. Please feel free to reach out to me directly at the property so that I may have the opportunity to address any concerns you may have. Thank you for choosing Hotel 505!

6/10 Okay

Indra

Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 6, 2024
Thank you, Indra, for taking the time to leave us a review! If there is anything we could have done better, please feel free to reach out to me directly at the hotel so that we may have the opportunity to address any issues. We appreciate you staying with us. Thank you for choosing Hotel 505!

10/10 Excellent

Danny Guadalupe Jimenez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, safe, great views and easy parking.
Stayed 4 nights in Mar 2024
Response from Jaime C., General Manager on Mar 17, 2024
Danny- Thank you for the fantastic review! We are happy you had a great stay! We hope to see you again. Thank you for choosing Hotel 505!

8/10 Good

Cinthya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the pool/jacuzzi area. Very clean and family friendly.
Stayed 2 nights in Mar 2024
Response from Jaime C., General Manager on Mar 14, 2024
Cinthya- Thank you for leaving a great review! I am very pleased to hear you and your family enjoyed our indoor pool and hot tub. We hope to see you all again in the future! Thank you for choosing Hotel 505!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the balcony access
Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Mar 14, 2024
Robert- Thank you for the fantastic review! We are thrilled you enjoyed the balcony access to your room. This is a great feature to all of our rooms! We are glad you had a great stay and look forward to serving you again in the future! Thank you for choosing Hotel 505!

6/10 Okay

James, HIGHLAND, CA

Stayed 1 night in Mar 2024
Response from Jaime C., General Manager on Apr 5, 2024
James- Thank you for leaving us a review! We appreciate you staying with us and if there's any feedback you'd like to give, please feel free to reach out to me directly at the property so that I may have the opportunity to address them. Thank you for choosing Hotel 505!