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Reviews of TownePlace Suites Albuquerque North

2.5 out of 5
TownePlace Suites Albuquerque North
5511 Office Blvd Ne, Albuquerque, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 213 out of 328 reviews" "
Rating 8 - Good. 73 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 9 out of 328 reviews" "
Rating 2 - Terrible. 10 out of 328 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, good breakfast, gave us late checkout when requested
Stayed 1 night in Feb 2024
Response from Chloe on Feb 19, 2024
Jason,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

2/10 Terrible

Miguel

Stayed 1 night in Feb 2024
Response from Chloe on Mar 20, 2024
Miguel,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and quiet
Nice hotel, small room. Had every amenity you could ask for in a hotel.
Stayed 2 nights in Jan 2024
Response from Chloe on Jan 26, 2024
Ernest,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Larry

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Jan 2024
Response from Chloe on Jan 26, 2024
Larry,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chloe on Jan 26, 2024
Kyle,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Bathroom toilet area was not clean. Urine on seat and other fluids on seat and bowl.
Stayed 1 night in Dec 2023
Response from Chloe on Dec 26, 2023
Robert, This matter will be further reviewed by our management team and a solution will be identified as we strive to provide quality lodging accommodations to all our guests. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments!

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service
Great service and room was clean. Just would like it if hotels had pet-free rooms. As clean as room is, my allergies reacted severely to pet dander and odors. Asked for a pet-free room ahead of time.
Stayed 1 night in Nov 2023
Response from Chloe on Nov 28, 2023
Jeremy,Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations to all our guests.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Friendly Service w Full Size Fridge/Micro
Full size fridge, microwave, stove top, dishes, pots/pans, desk with all plugs needed and excellent internet
Stayed 1 night in Nov 2023
Response from Chloe on Nov 28, 2023
Jamie,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Rix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is great!
We were very impressed with Towne Place Suites! Large suite that even had a walk in closet off the bathroom! Excellent service, including Netflix (you have to sign in of course) and they even had delicious frosted fudge brownies in the afternoon! Also great breatkfast and coffee service. Rooms have a regular refrigerator/freezer, and microwave.
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 20, 2023
Rix,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to stay anytime again
Stayed 4 nights in Oct 2023
Response from Chloe on Oct 23, 2023
Barbara,Thank you for the feedback and we look forward to your return!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled so good inside
Stayed 1 night in Sep 2023
Response from Chloe on Oct 23, 2023
Pamela,Thank you for taking the time to leave a review for our hotel. We are so glad you enjoyed your stay.

8/10 Good

Renee

Liked: Cleanliness
Disliked: Room comfort
Hard mattress
I have stayed at other Towneplaces previously and always enjoyed the rooms. This room was clean and nice. However the mattress was as hard as concrete. Never fell into a deep sleep because of it.
Stayed 1 night in Aug 2023
Response from Chloe on Aug 18, 2023
Renee,Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of meeting your expectations and ours. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was quiet
Stayed 1 night in Aug 2023
Response from Chloe on Aug 18, 2023
Andrea,we are pleased to hear you had a satisfactory experience during your stay. Thank you for choosing us to accommodate you during your travels. We look forward to your return.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Chloe on Aug 1, 2023
Pamela,Thank you for your review!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, room comfort
Friendly, Clean & Safe
Stayed 2 nights in Jul 2023
Response from Chloe on Jul 28, 2023
Jason,Thank you so much for the wonderful staff and cleanliness comments. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
We had a comfortable quiet stay. Every employee was very pleasant and the location is walking distance to our favorite restaurant.
Stayed 1 night in Jun 2023
Response from Chloe on Jul 28, 2023
Thank you for staying with us and taking the time to share your review. Our employees are empowered to make the stay of each of our guests personalized and comfortable. We appreciate your valued feedback, and we hope to serve you again when your travels bring you back to Albuquerque.

10/10 Excellent

Maxwell

Stayed 6 nights in Jun 2023
Response from Chloe on Jul 28, 2023
Thank you for your review!

10/10 Excellent

Crystal

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Chloe on Jul 28, 2023
Thank you for your review!

8/10 Good

michael

Stayed 1 night in May 2023
Response from Leonardo Ch. on Jun 23, 2023
Thank you for taking the time to rate our TownePlace Suites Albuquerque North with a 4 out of 5! We appreciate your feedback and support.

10/10 Excellent

Jarina

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 1 night in Apr 2023
Response from Towneplace Suites Albuquerque North on Jun 7, 2023
Dear Jarina,Thank you for your review of TownePlace Suites Albuquerque North. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Albuquerque area!

4/10 Poor

Rosemary

Traveled with partner
Disliked: Amenities, property conditions & facilities
Noone offered to clean our room for the time we were there. One night we came back about 930pm and the glass front door was broken. Staff said manager did it.
Stayed 3 nights in Apr 2023
Response from Towneplace Suites Albuquerque North on Jun 7, 2023
Dear Rosemary,Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

10/10 Excellent

Loucinda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend
Stayed 1 night in Apr 2023
Response from Leonardo Ch. on May 2, 2023
Dear Loucinda. Thank you for taking the time to share your feedback and for your recommendation! We're thrilled to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service and accommodations to all of our guests, and we're glad to know that we met your expectations. We appreciate your business and look forward to welcoming you back at TownePlace Suites Albuquerque North in the future!

6/10 Okay

Katarina

Traveled with family
Liked: Room comfort
Stayed 1 night in Apr 2023
Response from Leonardo Ch. on Apr 17, 2023
Dear Katarina. Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

2/10 Terrible

Lindsay

Business traveler
Overbooked
Reservation guaranteed with hotels.com however hotel was fully booked when we arrived and they sent us away.
Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Stayed 1 night in Mar 2023
Response from Leonardo Ch. on Apr 17, 2023
Dear Lisa. Thank you for your 10 stars rate TownePlace Suites Albuquerque North. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Albuquerque area!

10/10 Excellent

Maxwell

Liked: Cleanliness, amenities, property conditions & facilities
Was great
Stayed 9 nights in Feb 2023
Response from Leonardo Ch. on Apr 17, 2023
Dear Lisa. Thank you for your 5 stars rate TownePlace Suites Albuquerque North. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Albuquerque area!

8/10 Good

James

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Older property. Heat in main room not working but bedroom is fine. Hotel could use a refresh
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Feb 3, 2023
Dear James. Thank you for taking the time to let us know about your stay. I assure you that your concerns will be addressed immediately, and I appreciate you letting us know so that we can address it. I am so happy to hear that you loved the hotel and the area! Please come back to see us again when your travel brings you back to this area.

8/10 Good

Robert

Liked: Cleanliness, room comfort
A Good room with many amenities we did not even use. The room was very clean and comfortable.
Stayed 2 nights in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Robert. We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to TownePlace Suites Albuquerque North.

8/10 Good

Ronald

Stayed 1 night in Oct 2022
Response from Leonardo Ch. on Nov 2, 2022
Dear Ronald. We appreciate you staying with us at TownePlace Suites Albuquerque North and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
The hotel needs to let all clients know there are no elevators. The second floor has at least 25-40 steps. We needed to haul our suitcases up those stairs. If I knew there were no elevators I would have requested a first floor room.
Stayed 3 nights in Sep 2022
Response from Leonardo Ch. on Nov 2, 2022
Dear Guest. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Friendly and Attentive Staff
Friendly and attentive staff are a pleasure to work with. Rooms are spotless. Elevators and luggage carts are clean (rarely at other properties). Pool and workout rooms are open.
Stayed 1 night in Sep 2022
Response from Leonardo Ch. on Sep 30, 2022
Dear Guest. We appreciate you staying with us at TownePlace Suites Albuquerque North and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

6/10 Okay

Stormy

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Located close to highway with several restaurants within walking distance BUT the hotel itself was merely ok. Upon checking in the girl wasn’t sure what room she could give me and had to call her manager on her cell phone to ask. Then the room had floors that your shoes (or feet if you dare to risk that) stick to when you walk. The room amenities are nice - having a full kitchen, a sofa and table to relax at or get some work done is great plus the beds are comfortable for a good nights sleep. Breakfast could use some other options besides cardboard muffins, oatmeal or cereal - but it’s something at least. Past experiences at other TownePlace hotels have been much better when they offer the same amenities but just a higher quality of care and hospitality.
Stayed 1 night in Jul 2022
Response from Leonardo Ch. on Aug 4, 2022
Dear Stormy. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 Excellent

Steven, Spearfish

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Hailey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bra behind the bathroom door when we checked in but everything else was perfect
Stayed 1 night in May 2022
Response from Charlene Perez on Jun 1, 2022
Dear Hailey, Thank you for choosing our location for your recent stay. We are pleased to hear that your stay was enjoyable. We apologize for any items left in the room prior to your arrival and have informed our housekeeping staff to ensure this is an isolated incident. We hope to see you again soon.

10/10 Excellent

Luci

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean room in a safe area with friendly front desk staff. That's all I need in a hotel room. Lots of restaurants within walking distance too.
Stayed 1 night in Feb 2022
Response from -Cheyenne S. Assistant General Manager on Feb 22, 2022
Luci, Thank you so much for sharing your positive experience at our location. We are so glad you felt safe, warm and welcome. We strive to create great experiences for every guest and hope to see you again in the future.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, room comfort
Awesome
Rooms were spacious beds were comfy
Stayed 1 night in Feb 2022
Response from Cheyenne S - Assistant General Manager on Feb 16, 2022
Thank you so much for your positive review, Eduardo! We are so glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

Josh

Stayed 1 night in Jan 2022

8/10 Good

Wetona

Traveled with family
Liked: Cleanliness, room comfort
Billed twice
Overall, our stay was good. Only concern is that we were billed twice, one through hotels.com and from the hotel. Luckily, we noticed it on our bank statement. Still waiting for reimbursement.
Stayed 1 night in Jan 2022
Response from Cheyenne S - Assistant General Manager on Feb 16, 2022
Thank you so much for your positive review, Wetona! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean quiet easy checkin
Stayed 1 night in Jan 2022
Response from Charlene on Jan 12, 2022
Dear Lorraine, Thank you for choosing to stay at the TownePlace Suites. We are happy to hear you liked our clean and quite location and hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Charlene on Jan 12, 2022
Dear Hotel Guest, Thank you for choosing the TownePlace Suties. We hope that you liked our location and look forward to serving you again.

2/10 Terrible

Karl

Liked: Cleanliness, room comfort
Do not stay here
We booked this hotel for one night and paid for it on hotels.com. When we checked in, they swiped our credit card for "incidentals". At about 10p the night we checked in, we heard someone trying to open our door, luckily we had the security latch engaged. My husband got up and looked out the peep hole and saw it was the front desk employee who checked us in. He asked through the door what she was doing and she said "oh sorry, I didn't know this room was occupied". This raises a couple of questions: Wouldn't the hotel's reservation system show the room as occupied if the employee looked at it? Why would an employee need to get into an "unoccupied" room at 10pm in the first place? Did she know it was occupied but was up to no good and we caught her? We checked out at 7a the following morning. Then a day after we checked out, when we were already in another state, I saw a charge on our credit card from this hotel with a card swiped transaction for $148. My husband and I both had our cards and since we were in another state, a card swipe transaction is impossible, so it was obviously fraudulent. I called the hotel to speak to the manager to try to determine how this charge occurred. I was told she was busy and would call me back, which she did not do. I called again and asked for the manager and was put on hold and then the person came back on the line and said the manager left. She has never called me back about the fraudulent charge.
Stayed 1 night in Dec 2021
Response from Charlene on Jan 12, 2022
Dear Karl, Thank you for taking the time to tell us about your stay. We are sorry to hear of the issues listed and hope that our staff and management team were able to address these immediately and ensure your satisfaction. We hope you will allow us another opportunity to serve you again.

6/10 Okay

Vishnuvardhan Goud

Stayed 1 night in Dec 2021

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Cheyenne S - Assistant General Manager on Dec 26, 2021
We are so glad you enjoyed your stay, Rodney. Thank you for choosing TownePlace Suites Albuquerque North by Marriott and we hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great place to stay
We loved our room with the kitchenette. You could cook a meal there. Comfortable bed and pillows. We were disappointed with the breakfast. We will stay here again.
Stayed 1 night in Dec 2021
Response from Cheyenne S. - Assistant General Manager on Dec 21, 2021
We so glad you enjoyed your stay. Thank you again for choosing Towneplace Suites Albuquerque North by Marriott.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2021
Response from Cheyenne S. - Assistant General Manager on Dec 21, 2021
We are so glad you enjoyed your stay Barbara! Thank you again for choosing Towneplace Suites Albuquerque North by Marriott.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, room comfort
You need to stay here
Great hotel. Clean and friendly staff. Room was super comfy
Stayed 1 night in Dec 2021
Response from Cheyenne S - Assistant General Manager on Dec 14, 2021
We are so glad you enjoyed your stay with us Roger! I will pass along the positive feedback to my staff. Thank you again for choosing TownePlace Suites by Marriott and we hope to see you again soon!

8/10 Good

James

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Cheyenne S - Assistant General Manager on Dec 14, 2021
We are so glad you enjoyed your stay, James. Thank you again for choosing TownePlace Suites by Marriott and we hope to see you again soon.

10/10 Excellent

Robyn

Stayed 1 night in Nov 2021
Response from Cheyenne S - Assistant General Manager on Dec 14, 2021
We are so glad you enjoyed your stay with us Robyn. Thank you again for choosing TownePlace Suites by Marriott and we hope to see you again soon.

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Marcy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great room so clean and comfy
Stayed 1 night in Oct 2021
Response from Charlene Perez on Oct 26, 2021
Dear Marcy, Thank you for choosing the TownePlace Suites ABQ North for your recent stay. We are pleased to hear that you liked our clean rooms and comfy location. We hope to see you again soon