Alcains Vacations from $893

The good: the staff was very helpful and clear on check in instructions, replied to my WhatsApp messages promptly and were very professional, even when they would not let me cancel the remainder of my stay due to undisclosed issues which I will discuss below. They were professional and polite always. The apartment was centrally located and easy to access sights and restaurants in Porto. The bad: The bathroom fan worked minimally, so along with the lack of AC or any air flow in the apartment, it was stagnant and humid throughout our stay. This must have been a persistent issue because the bathroom door had started to rot due to the moisture. I will attach photos if allowed. The ugly: there was no AC in this particular unit, which was clear in the listing. However, the only windows in the apartment were in the bedroom, which directly faced the AC exhaust output from the neighboring apartment. It was within arm reach in a very small tunnel space. It was hot in Porto, the neighbors understandably had their AC working the entire week. The location of the only windows made it so that the bedroom was constantly between 28 to 31 degrees Celsius even when it was a cool 17 degrees outside. The loud fans did nothing to help. It was loud and hot. They wouldn’t let me cancel the rest of my stay even when we were baking, and sadly they had no other units avail. I can’t speak for the other units, the ones with AC are likely fine. This unit may be fine in the Winter.

Very well located, however be careful when opening the trunk of the taxi to get your luggage (sloped).. the elevator is slow, but very stable.. Breakfast next door is amazing.. wine bar is awesome !!

Most amazing service anywhere in Europe. As nice as ANY Ritz property

This is a very cute hotel. Leads on to the street which is very quaint. However We did not have hot water for the entire stay. Staff tried to help and no communication of the status of the situation until we inquired again. Pillows are so thin, which was not a good sleep