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Reviews of Candlewood Suites Alexandria, an IHG Hotel

2.5 out of 5
Candlewood Suites Alexandria, an IHG Hotel
2344 N Macarthur Dr, Alexandria, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 134 out of 269 reviews" "
Rating 8 - Good. 60 out of 269 reviews" "
Rating 6 - Okay. 31 out of 269 reviews" "
Rating 4 - Poor. 17 out of 269 reviews" "
Rating 2 - Terrible. 27 out of 269 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but is kept up with, the property in front of the hotel is just terrible
Stayed 2 nights in Apr 2024

6/10 Okay

Addie

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked this room at the Candlewood Suites, IHG property, in Alexandria, LA, through Expedia. On Expedia, it said it was "pet-friendly", this is what I was searching. Upon check-in, they inform me that there is a $100 pet fee! Really, not posted on the website, "we're under IHG management now", is the explanation. We have stayed in pet-friendly hotels before, way nicer than this one, and have never paid a $100 pet fee; it's always been $25-$45. I refused to sign whatever paperwork they wanted for the pet, never read it, but does it even matter, no! Upon check out, they had to get the manager, flagged my room, still being charged the $100 fee. I asked, does it matter what size dog, mine if <10 lbs, doesn't matter what size dog. Does it matter if it sheds, mine does not shed, no, it doesn't matter. I should have taken all my dogs, the little one and the 2 big dogs that do shed., and are outside dogs. It's ridiculous how this is not explained at time of reservation. If it would not have been so late at night, I would have cancelled the room. I will NEVER book through Expedia again, or book at a IHG managed hotel. I'll go through the actual website of the hotel. As far as cleanliness, it was clean, but outdated and old. The light in the bathroom had lots of rust on it, so not sure if it's stays very humid in the rooms or if they previously had water issues. Also, the rooms still have carpet, from the pictures online, their rooms had flooring.
Stayed 1 night in Apr 2024

6/10 Okay

Phil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The service is great. The building is old, despite upgrades. Our room remained so moist it curled the cover of a paperback book. We had two roaches (or water bugs). We asked housekeeping to come in and do a thorough cleaning because we still had two days left. They offered to move us upstairs but we had already stayed there several days and it was inconvenient to move.
Stayed 7 nights in Mar 2024

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Outdated
Rusty fixtures Painters tape covering holes in drywall Paint falling off ceilings Mirror was covered in industrial glue
Stayed 1 night in Nov 2023

2/10 Terrible

Alexander

Terrible 1 star
The furniture was all scratched and in disrepair holes in wall with exposed wires the place had to changevour room and still the new room was terrible. I rate this place a 1 star and I will now stick with Hiltons
Stayed 1 night in Oct 2023

8/10 Good

rett

Stayed 1 night in Oct 2023

4/10 Poor

NORVEL

Business traveler
Disliked: Property conditions & facilities, room comfort
One night stay.
Much older hotel than appears in picture. No breakfast. Hot water at bathroom sink didn’t work.
Stayed 1 night in Oct 2023

4/10 Poor

rett

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
If you like staying in the ghetto this is your place.
Stayed 1 night in Sep 2023

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay went somewhere else
Stayed 1 night in Sep 2023

10/10 Excellent

Dillon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Robert

Stayed 1 night in Aug 2023

2/10 Terrible

Keisha

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Chenille

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Charissa

Stayed 1 night in Jun 2023

2/10 Terrible

Robert

Liked: Staff & service, property conditions & facilities
The reservation was for a room with 2 beds for myself and my 2 children. Upon checkin I was given a room with 1 queen bed because there were no more rooms available. Then at 5:15 AM someone else was attempting to enter my room with a key because they booked in the same room.
Stayed 1 night in Jun 2023

2/10 Terrible

Phillip

Disliked: Staff & service
Room was not reserved
Hotel gave away the room
Stayed 1 night in Jun 2023

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Brenda

Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

James

Business traveler
Disliked: Cleanliness, staff & service
Could not stay
Was unable to stay. Tried to check in and they were overwhelmed. Room was not ready. Due to storm, rooms were overbooked.
Stayed 1 night in Jun 2023

6/10 Okay

robert

Business traveler
Liked: Cleanliness
q
Stayed 2 nights in Jun 2023

10/10 Excellent

FREDERICK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem I had during my stay was that I was never told that I was entitled to a military discount as I am a 30 year veteran. My reason for my stay was I was attending the American Legion State convention (Louisiana). This was my first visit to Candlewood Suites. The woman that checked me and my wife in and also checked us out is a definite asset to your company, Her first name is Tesh. She is to be commended as she was very helpful and professional at all times.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kelly

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk messed up 3 families staying with us reservation and gave them the wrong room type. Rooms smell musty and not super clean. Very outdated.
Stayed 2 nights in Apr 2023

6/10 Okay

Amber

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Dillon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is rundown and sketchy
Stayed 2 nights in Apr 2023

6/10 Okay

Desmond, Arlington

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Stay was relatively quiet. However room was a bit outdated. Ironing board was old, restroom doors did not lock. Also no pool or hot breakfast option. Would love to see more cameras on floors for this location as well. Other than that, it was ok
Stayed 2 nights in Mar 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Harmony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and lots of space!
Stayed 1 night in Mar 2023

2/10 Terrible

Kurtis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Motel and Service
They gave my room to someone after they checked me into the room already. So someone walked in my room and I had to ask them to leave. Then we had to go down and ask the front desk to reprogram our room keys. This place was dirty and out dated. The tile in the elevator was caulked to the floor. There were marks and scuffs on all the walls. We had two of the exact same tv remotes in our room and neither one worked. We called the front desk to help us with the tv remote and she said she would send someone right up. Then after waiting an hour we called back and the same woman said no maintenance would be available for the night and she could not leave the counter to come help us. She tried to give us technical support from the phone and then she apologized and let us go. The beds were spotless or I would have just left. The furniture was old and worn and I was so worried about how dirty it was that I didn't sit on it one time. The room was very poorly lit and the counters had spots on them like they had been wiped down with dirty water. The mirror in the bathroom was delaminating and the trim was partly missing around the mirror. There was no soap to wash your hands with so we just used the bodywash we brought with us to wash our hands. Then the next morning the coffee machine downstairs was broke also. We gladly just left and got coffee elsewhere. Next time we will just pay the few extra dollars and stay at the Holiday Inn that shares a parking lot with this motel.
Stayed 1 night in Mar 2023

2/10 Terrible

Samuel

Traveled with family
We booked our stay through Expedia. When we arrived at our hotel we were told that they were over booked and they were caceling our resevation. I was told to call expedia...couldnt talk to a real person. The only information i got was if the resevation was cancelled it was nonrefundable. I will never use Expedia again and will tell everyone i know the same!
Stayed 1 night in Mar 2023

10/10 Excellent

Pearlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always 👌
Stayed 1 night in Mar 2023

4/10 Poor

Elisha

Disliked: Cleanliness
Stayed 11 nights in Feb 2023

10/10 Excellent

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe convenient
Stayed 1 night in Feb 2023

10/10 Excellent

Robyn

Stayed 1 night in Feb 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and clean
Very nice staff and facility
Stayed 2 nights in Jan 2023

4/10 Poor

Raven

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bedding stained. Bathroom walls are stained shower knob didn’t work. Management rude, staff not properly trained.
Stayed 1 night in Jan 2023

4/10 Poor

Jeffrey

Stayed 1 night in Jan 2023

8/10 Good

Thadrick

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022

4/10 Poor

Tera

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Greed over human Decency!!!
I booked this hotel early to get the good savings. I had 3 people in my family and therefore booked a room with 2 double beds. Upon arriving I find out that they decided to give my room to someone else so that they could make more money off of it with the softball tournament in town- hotels love to price gouge families when they find out about the tournaments- anyway without an email, call, text or any early warning of the change we arrive to find out that we have been given a room with 1 bed for 3 grown bodied people to sleep in( no couch either). Really!!! They didn't even care that they put us in this situation either. Very oh well, sorry not our problem you booked through third party( hotels.com) Well excuse me greedy people- whatever happened to honoring paid for contracts- you agree to work with these third parties, therefore you should honor them!!! I mean at the very least a heads up so we could prepare- they could care less that someone was gonna be sleeping on the floor!!! Also, if I had booked this room with one bed I would have paid less, but you think they let me have the room I got stuck with at the lower rate- NOPE! Kept my original payment for the 2 bedroom!!! Sorry greedy business people!!! I will not stay here again!!!😡😡😡😡 We weren't the only family this happened to either!!!
Stayed 1 night in Oct 2022

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2022

4/10 Poor

Elizabeth

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
First impression upon driving up to the front door, was gsrbage cans were overflowing & trash littwred the entrance. Staff was nice. Check in was fast no issues, the rest of the experience was not good. The hall carpets are worn & dirty. The place has an odor. Our room was dirty. Long hair & whiskers were all over the bathroom. Mildew in shower, something terribly sticky on hars floor surfaces. Stainage on one of the comforters. By the time we got there we had been in the car for 12 hrs. It was later in the evening, we were exhausted and were traveling with a toddler, so we just stayed the one night, & decised never to stay again. I do not recommend this hotel.
Stayed 1 night in Oct 2022

8/10 Good

Melva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no iron in the room. Someone from the front desk called for Someone to bring me 1. When it waa brought, It seemed to have been in use because it was warm. Plugged it up, stream was coming out, i preceeded to iron my black jeans and yet behold brown stains was on my pants due to it was in use before given to me. Also the bathroom floor wasn't mopped and have pictures of that as well.
Stayed 1 night in Oct 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

floyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good All the way
Stayed 2 nights in Sep 2022

8/10 Good

Irby

Traveled with family
Liked: Cleanliness, property conditions & facilities
room was clean and comfortable
Stayed 1 night in Aug 2022

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than not having continental breakfast it was good and I had no issues.
Stayed 2 nights in Jul 2022

6/10 Okay

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth cost! Hotel need lots of TLC
The hotel need TLC! The parking lot had non working vehicles as you could tell cars not moved in a while covered with spider webbs. Entrance not clean. Elevator dirty. Display of lots of rust from dresser handles, light fixtures, and drawer handles.
Stayed 2 nights in Jul 2022

6/10 Okay

dillon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So I got charged when I checked in and again for the same amount a day later and they swore up and down they only charged me for one night until I showed them my bank statement the reversed only half of the extra charge and still charged me for a extra night that I didn’t book or stay management was no help at all I have stayed here many time and have not experienced the problems I’ve experienced the last two time I’ve stayed
Stayed 3 nights in Jul 2022

8/10 Good

Natalie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022