140 Stroehman Rd, I-99 And Pine Croft Exit, Altoona, PA
Reviews
9.2
Wonderful
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Evelyn checked me in and found a small error with my check in. She went above and beyond to correct the situation for me without hesitation.
She provided me with conversation as i waited.
She gave off such a warm welcome.
True customer service.
Traveled with family and small children, Traveled with family
Feb 18, 2024
Liked: Cleanliness, staff & service, amenities
Great hotel. Are only problem is we stayed there for the purpose of my daughter swimming in the pool. When we arrive I’m told the pool is shut down do to someone damaging it. Obviously it was too late and we had to stay there because I wasn’t able to get a refund because I went through Expedia. Very disappointed to watch my daughter being so excited and not be able to swim
Nice room but the heater only blew cold air. Temperature in room was okay but sleeping next to the heater was uncomfortable. Pillows also too thick so my head was propped up. Had to sleep on my side to compensate. Also WiFi was only for one item. Made that difficult as I couldn’t get WiFi for computer, phone and Kindle. Nice breakfast, nice size room. Very convenient, friendly, excellent service
The hotel is nestled in the mountains but not near anything (in terms of amenities). It was quiet enough and the front desk person was lovely. That said, there was a dirty sock left on the air conditioner in our room as well as crumbs on the carpet. I wiped down all the surfaces myself. I expected better given the good reviews here on Expedia.
The staff was very friendly. The rooms were nice and spacious with comfortable beds. Overall it was a great stay. The only complaint we have is the horrible smell in our room. It smelled very damp. We had to get some febreeze and spray it ourselves. Our stuff we brought home still had the smell on them.
The room was large, there was a large desk and plenty of room to work. The bed was very comfortable. The room was very clean, and the staff was helpful and friendly.
Quick and pleasant front desk from Janell, quite rooms, decent breakfast and heated pool. ( kids loved it in the morning) also later check out was a plus
Lora
Stayed 1 night in Aug 2023
Response from Tammy, AGM on Aug 15, 2023
I'm glad you enjoyed your visit here. We hope you stop in again.
8/10 Good
Verified traveler
Traveled with family
Aug 12, 2023
Liked: Cleanliness, staff & service, room comfort
Good time
Great staff. Janelle went above and beyond to make my family stay comfortable. Kitchen staff for breakfast was polite and keep the food fresh. Pool was small. Fitness room had broken equipment. TV cable & internet was horrible!!
Verified traveler
Stayed 2 nights in Aug 2023
Response from Tammy, Assistant General Manager on Aug 12, 2023
Thank you for staying with us. I'll pass along your comments to our team I'll chek into the issues you mentioned.
The room was perfect for our family, cost very reasonable, breakfast was great, and it was quiet. The bed gave us back aches, possibly it was too soft, and the tub/shower could have been a bit cleaner. Otherwise it was great, staff super friendly.