Alzen Vacations from $1,690

Very nice and quiet, friendly staff. Is a bit of a time capsule back to the 90's but not a bad thing!

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

It seems a bit expensive

One of the coffee machines was broken, sometimes the lines during breakfast were long.

It used to be home to diplomats working in Bonn. Now, feels like muslim town, lots of Arab shops and restaurants. But to be fair, we had the best street food there. No good sitting restaurants around. Hotel staff was not very helpful. AC was not working. Need to climb some stairs with luggage to get to the reception.