- Liked: Staff & service, room comfort
- Disliked: Property conditions & facilities
A 3 star shadow of a former 5 star diamond...
Really good customer service experience at check-in from the young lady who checked me in and the bed offered a great sleep. The hotel however shows its age and the carpet is well worn in the rooms along with very tired furniture. This hotel would have been a shiny jewel in the crown decades ago and it's a shame that it now is but a mere shadow of a former glorious self. Also even on the non-smoking floors, guests would be smoking so the smell floats in the corridors and into the room.