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Do not stay here for longer than a few nights. Don't know how this hotel has the Best Western name. Noisy and loud guests. They do not clean the rooms properly and housekeeping did not refill coffee, toilet paper once. Rooms are outdated. No where to put clothing for an extended stay. This was the worst part of a great trip. Manager was friend and tried to resolve issues where we needed to change rooms as you can have windows open as everyone smokes around the building and is extremely noisy even after 1am.
Alexander
Stayed 15 nights in Apr 2024
Response from Team Best Western Amsterdam on May 6, 2024
We are sorry we have not met your expectations. Rest assured though, we do fullfill the standards of Best Western as we just have been audited. Our apologies in any case for not having met your expectations.
I stayed for 4 nights. Overall clean and spacious.
Tram 2 will bring you to Amsterdam Central. Bus 62 will bring you to BW Amsterdam from Station Amsterdam Lelylaan.
Yann Tyng
Stayed 4 nights in May 2024
Response from Team Best Western Amsterdam on May 6, 2024
Thank you for your stay and feedback.
8/10 Good
BalaPradeep Reddy
May 5, 2024
Liked: Property conditions & facilities
BalaPradeep Reddy
Stayed 3 nights in Apr 2024
Response from Team Best Western Amsterdam on May 6, 2024
Bedding was dirty and the bed very old (like with holes on it) awful. I even took pictures.
Monica
Stayed 1 night in Apr 2024
Response from Team Best Western Amsterdam on Apr 30, 2024
Thank you for your stay. We are sorry we have not met your expectations. Please do let us know whilst staying if something is not to your liking so we can act immediately.
6/10 Okay
Hoong Yan, El Paso
Apr 29, 2024
Disliked: Cleanliness
Hoong Yan
Stayed 3 nights in Apr 2024
Response from Team Best Western Amsterdam on Apr 30, 2024
Response from Team Best Western Amsterdam on Apr 16, 2024
Thank you very much.
6/10 Okay
Marsha
Traveled with family
Apr 14, 2024
Liked: Cleanliness
Rooms are small with minimal furnishings. Bed was uncomfortable. Bed linens were decent quality. Few towels no washcloths. Price was high for the quality. Not near airport, sights or amenities. Would not stay again if other options were available.
Marsha
Stayed 1 night in Apr 2024
Response from Team Best Western Amsterdam on Apr 15, 2024
Thank you for your feedback. We are not an airport hotel, if that is what you thought. There is a Best Western Plus Airport hotel as well. Maybe you booked the wrong hotel?
Response from Team Best Western Amsterdam on Mar 22, 2024
Thank you for your stay.
6/10 Okay
Gabriela
Mar 21, 2024
Liked: Staff & service
I booked a 3-star hotel and that is what I got, no luxuries but it is all right. I would rate it a little bit higher but the restaurant only had a BBQ buffet for diner and maybe it could be a little cleaner. What I found very convenient is that when you connect to the internet, the hotel webpage has the transport information showing you the way to the tram station nearby, just a 5 minute walk and you will get anywhere in Amsterdam.
Gabriela
Stayed 5 nights in Mar 2024
Response from Team Best Western Amsterdam on Mar 21, 2024
Thank you for your feeback. We are indeed a 3 star hotel.
Friendly and helpful staff, despite initially not being able to locate our booking from Expedia. Clean and comfortable, no frills room. Lovely reception and bar area.
Fern
Stayed 1 night in Jan 2024
Response from Team Best Western Amsterdam on Jan 17, 2024
This is a great place to stay away from the city center but still with access to it; the sell metro passes in the lobby, and our Metro stop was only a 3-minute walk from our hotel and a short ride away from the center. The staff was also very wonderful!
Aracely
Stayed 2 nights in Jan 2024
Response from Team Best Western Amsterdam on Jan 15, 2024
Thank you so much for your kind words and feedback, much appreciated.
Response from Team Best Western Amsterdam on Dec 17, 2023
Sorry we have not met your expectations, our apologies.
6/10 Okay
Michael
Dec 16, 2023
Liked: Cleanliness, staff & service
Enforced stay
Last minute booking as dumped at Schiphol by KLM, with no hotel booking.
Mixed up with Best Western Plus which has a shuttle service so cost a lot extra to get there by taxi.
Reception was OK after midnight. Only food available was Pizza from a self serve machine, so not ideal.
Room location was like a prison block but room was a good size.
Bed was OK but duvets small. Bathroom was a bit tired looking but adequate when one has no toiletries.
Breakfast next day was buffet style and expensive at 19E each.
Not much to do in vicinity of hotel. Taxi to airport would be 40E but by walking for tram into Central Station then getting train out it was <15E for a couple and allowed us time in the city centre.
Michael
Stayed 1 night in Dec 2023
Response from Team Best Western Amsterdam on Dec 16, 2023
Thank you for your stay, although not planned. Bear in mind, there are over 4000 Best Western Hotels so have a good look where the hotel is situated before you book. Of course the public transport is much cheaper than a taxi.
8/10 Good
john
Dec 11, 2023
Generalllyvasxexpected
john
Stayed 3 nights in Dec 2023
Response from Team Best Western Amsterdam on Dec 12, 2023
Thank you for your stay and feedback.
6/10 Okay
Mary
Traveled with family
Dec 8, 2023
Liked: Cleanliness, staff & service, amenities
Mary
Stayed 2 nights in Dec 2023
Response from Team Best Western Amsterdam on Dec 8, 2023
The area around the hotel is not itself very interesting. However, the hotel is very comfortable, and is very close to the Westlandgracht tram stop, which means all of the heart of Amsterdam is 15-30 minutes away.
A great find, I must say. I will certainly stay here again.
Harry
Stayed 7 nights in Oct 2023
Response from Team Best Western Amsterdam on Oct 25, 2023
Thank you for your stay and feedback. Good to see you enjoyed it.
Good location, close to tram stop up a short walk by the canal. Only took 5 minutes to get there. Room was spacious, very clean. Service at the bar and reception was ok too. Would stay again if visiting Amsterdam.
Lorraine
Stayed 1 night in Oct 2023
Response from Team Best Western Amsterdam on Oct 13, 2023
Thank you for your stay and great to see you enjoyed it.
Lovely hotel. Lovely staff. Lovely room. Buffet was not worth the money. The soup however was lovely. Location terrible. Very far away and the walk to the tram station albeit okay and not far. Very scary at night.
Amanda
Stayed 4 nights in Sep 2023
Response from Team Best Western Amsterdam on Oct 6, 2023
Thank you for your stay and feedback. We are not in the canal disctrict centre, that is true, but public transportation is nearby.