hotel employees &/or management
Posted Apr 5, 2017
I had a great check-in experience, the guy at counter was really nice, polite and helpful. SInce I knew I was arriving so late (3AM) I made the reservation for that whole day & the next. (2nights). Well I got woken up with a phone call @ 11:30am from a lady at the front desk and telling me "check out time is 11am, I know you got here very late so we were giving you a little extra time, but it's check-out time" ME: "um, no my check-out isn't until tomorrow! I reserved this room until tomorrow!" The VERY RUDE lady (b****) started arguing with me until I finally told her "I made & paid for this room thru expedia, as checking in on the 2nd and check out the 4th of April, Is it the 4th today?" She then was even more snobby and told me I'm sorry ma'am" and then just hung up on me. I was so angry that she sat there and just argued with a me, THE CUSTOMER!! I know there is all kinds of people out there that they have to deal with, but when you work at a place where customer service is something that EVERY employee & manager should be standing there with a smile, greet you, and be HAPPY to HELP!!
I WILL NOT stay here again. Because besides for that, the room was dirty, I don't think the maid service even vacuumed or wiped anything down. There was so much dust, dirt, probably food pieces and who knows what else on the carpet. Colored pencil and side of bed next to window, blood or something that looked alot like blood on the back-inside of toilet paper holder.
Extended Stay Downto
Comment from Hotel Management
Apr 7, 2017 by General Manager , Hotel Management
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. I will definitely speak with her. Be assured that we will reinforce our training to ensure such incidents are not repeated. We truly value all of our guests and want them to feel that we care about them. Kindly consider this an isolated incident, and we ask that you allow us another opportunity to be of service to you on your next visit to this area.