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Reviews of Hampton by Hilton Arequipa

4 out of 5
Hampton by Hilton Arequipa
Calle Puente Grau 205, Arequipa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 23 reviews" "
Rating 8 - Good. 3 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hilton standard hotel with Peru charm, new, well designed and highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Sreekanth

It’s a very nice place to stay and close to the city center
Stayed 2 nights in Apr 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Stefanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were amazed by the high end costumer service. After a fly from New York to Lima then an extra hour to Arequipa we were so happy to get an early check in without any extra charge, and to received a 3 beds room instead of 2 without additional cost. The rooms are new, the rooftop has an spectacular view of the cathedral towers. The entrance of the hotel is part of an old casona made of sillar( volcanic stone). The hotel is a mix of tradition, architecture beauty and modernity. The Hotel closes door at 9 pm but you ring the doorbell and someone opens it for you( we came back from the Forum club at 3:00 am walking) breakfast is incredible it was the best breakfast I ever had in a Hotel and we stayed in many hotels in the US. I came back to Arequipa after 13 years and it feels like home again, Victor was awesome! Our room service was spectacular the only recommendation would be to add mats to the showers floor because it is very slippery even with sandals. Other than that we are ready to come back, then place is clean which is ny #1 concern in every hotel, it is walkable and safe( well Arequipa is safe) thank you characatos, my kids love it.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel , looks and smell like a brand new car , perfect location, , and excellent service .we highly recommend this place, not a 5 star hotel but really close to me
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria Gabriela

Stayed 3 nights in Oct 2023

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tanya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property and staff! Super nice!
Stayed 2 nights in Sep 2023

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sung Chul, Newcastle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

10/10 Excellent

Lichen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel at the central location. The only issue was that the hot water was not consistent during shower

10/10 Excellent

Genaro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2022

6/10 Okay

THAIS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Counter
Tuve mala experiencia con la señorita del counter falta capacitación. No decía las cosas claras cobró otro monto del que decía y me respondió de mala forma. Sin disposición para solucionar o explicar. La camas un poco duras lo demás estaba bien.
Stayed 1 night in Dec 2023

10/10 Excellent

Zelmira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023

10/10 Excellent

Juan Esteban

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio y el personal muy amable
Stayed 7 nights in Nov 2023

6/10 Okay

Laura Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
A mejorar la habitación con el precio.
Por el precio que pagamos la habitación pequeña. Pocas cosas para el baño. No tenia refrigeradora. Las paredes delgadas se escuchaba ruidosa.
Stayed 3 nights in Nov 2023

6/10 Okay

Lizeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Narda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien Personal muy amable Desayuno muy bueno y variedad Héctor que atiende en el restaurante es muy muy gentil Solo diría que el cuarto era un poco chico para 3 personas
Stayed 2 nights in Aug 2023

2/10 Terrible

Claudio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
UN DESASTRE
pésimo , realizamos la reserva a través de expedía para 2 adultos y 1 menor, en febrero de 2023, al llegar al hotel nos solicitaron los 3 documentos , la reserva y el ingreso a Peru, nos ingresaron al hotel y nos cobraron la habitación para 3 personas tal como estaba la reserva . Al llegar a la habitación vemos que tiene solo dos camas , me dirijo a la recepcion para que vean que somos tres personas , ante lo cual el de la recepción me responde que tenemos 3 desayunos , pero solo 2 camas . el check in lo realizamos a las 16.15 , luego de esto , pedí hablar con el gerente , pues el recepcionista me dijo que no tienen habitaciones triple , lo llamaron y respondió que estaba manejando , que llamaría en 3 minutos . Luego que pasaron 15 minutos , pido que lo llamen nuevamente , ahí me dice que yo realice mal la reserva o que Expedía tomo mal la reserva , pues ellos NO tienen habitaciones triple. Ante esto le respondo que de haber sido así , tuvieron 3 meses para informármelo o sino , haberme informado esto antes de hacer el check in . Le dije que su personal de recepción no estaba capacitado y ahí accedió a darnos una habitación con 3 camas individuales , no sin antes tener que ir a recepción 4 veces , porque las tarjetas NO funcionaban . Recién pudimos ingresar a la habitación a las 18.45, una vergüenza y una vergüenza la habitación que nos dieron , le agregaron una cama . Otra más , el desayunador tiene disponibilidad para 20 personas adentro , el resto tiene que desayuna….
Stayed 1 night in Apr 2023

8/10 Good

ALBERT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022