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Reviews of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3 out of 5
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International
4 Roberts Rd, Asheville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1005 reviews" "
Rating 8 - Good. 264 out of 1005 reviews" "
Rating 6 - Okay. 103 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Desk clerk not friendly at all. Didn’t want to answer questions. Room coffee the worst. Breakfast not bad except for the coffee - horrible. I think all the hotels should go to the Keurig machines - then visitors could bring their own kcups.
Stayed 1 night in May 2024
Response from Jamila on May 10, 2024
Thank you for your feedback. We are currently looking into these issue to ensure a better experience next time. It was a pleasure having you with us. : )

10/10 Excellent

John, Tiger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

10/10 Excellent

Timothy

It was great
Stayed 1 night in Apr 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had another booking but changed 24 hours prior to arrival due to reviews. I am so glad I did! This was the most relaxed atmosphere I have experienced traveling. Front desk clerk was amazing and helpful. The building was clean, continental breakfast was pleasing, pool was clean and parking was a breeze! I will definitely be booking here again. It was 3 females alone and we felt 100 percent safe! To be a smaller place in the less expensive side this was a gem!
Stayed 2 nights in Apr 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

2/10 Terrible

Juliet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice pool super friendly staff
Stayed 3 nights in Apr 2024
Response from Jamila on Apr 30, 2024
Thank you for your feedback : )

10/10 Excellent

Dava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient. On a very busy corner traffic-wise. No shopping or dining is walkable But facility was very clean and inside the traffic noise was minimal.
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 30, 2024
Thank you for your feedback : )

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Good wi-fi and quiet!
Stayed 2 nights in Apr 2024
Response from kriz on Apr 29, 2024
thank you so much for your stay hope to see you back soon. you are truly appreciated

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean building with nice staff. Room 207 was the worst room in the place.
Stayed 5 nights in Apr 2024
Response from kriz on Apr 29, 2024
im sorry that the room wasnt to your liking we are working daily to improve. thank you for your stay

8/10 Good

arturo, Waxhaw

Traveled with partner
It's better than we thought
Stayed 1 night in Apr 2024
Response from jamila on Apr 28, 2024
Thank You for your feedback. We are glad you enjoyed your stay

8/10 Good

Tiphani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right outside of Asheville. Perfect if you have kids.
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 26, 2024
Thank you for your feedback, we hope to see you again soon : )

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 26, 2024
Thank you for your lovely feedback : )

10/10 Excellent

Jeannie, DeLand

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room, beds and pillows. Easy access from airport, close to Biltmore and easy transit back and forth. Breakfast was basic with a large area for dining.
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 23, 2024
Thank you for your feedback. It was a pleasure having you us : )

8/10 Good

Arthur, fort pierce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate
Stayed 2 nights in Apr 2024
Response from Paul on Apr 22, 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Mar 2024
Response from Jamila on Apr 21, 2024
Thank you for your lovely feedback.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated the parking lot and the pool was dirty and foamy. But the room was clean and nice and the staff was very welcoming.
Stayed 2 nights in Mar 2024
Response from Jamila on Apr 21, 2024
Thank you for your feedback. We are currently looking into these issue to ensure a better experience next time. It was a pleasure having you with us. : )

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the loud freeway next to my room.
Stayed 4 nights in Apr 2024
Response from Jay : ) on Apr 19, 2024
Thank you for your feedback. It was a pleasure having you with us.

8/10 Good

Santi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 18, 2024
Thank you for taking the time to review our hotel. We hope that you had a pleasant stay and will choose us again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was okay
Stayed 3 nights in Apr 2024
Response from Jamila on Apr 16, 2024
Thank you for your feedback.

8/10 Good

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff helpful. Breakfast was provided but area was real small and food was limited
Stayed 3 nights in Apr 2024
Response from kriz on Apr 14, 2024
Thank you for your feedback. We are currently looking into this issue to ensure a better experience next time. It was a pleasure having you with us. : )

10/10 Excellent

Kathleen, Greensboro

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super close to biltmore and downtown. Nice location.
Stayed 1 night in Apr 2024
Response from kriz on Apr 14, 2024
Thank you for your feedback. . It was a pleasure having you with us. : )

8/10 Good

Christina, Seymour

Stayed 1 night in Mar 2024
Response from Jamila on May 2, 2024
Thank you for your lovely feedback. It was a pleasure having you with us. : )

8/10 Good

Moya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 13, 2024
Thank you for your lovely feedback. It was a please having you with us. : )

6/10 Okay

Mayra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamila on Apr 30, 2024
Thank you for your review. : )

4/10 Poor

Allison

Traveled with family
They put me in an accessible room on the first floor, the bed was terrible. The walls were paper thin. I was awake all night from the noise from the stairwell and the guests above me.
Stayed 3 nights in Mar 2024
Response from Jamila on Apr 13, 2024
Thank you for your feedback. We are currently looking into this issue to ensure a better experience next time. It was a pleasure having you with us. : )

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamila on Apr 13, 2024
Thank you for your feedback. It was a please having you with us. : )

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
We had a good stay.
Stayed 4 nights in Apr 2024
Response from Jamila on Apr 13, 2024
Thank you for your feedback. It was a pleasure having you with us. : )

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 2 nights in Apr 2024
Response from Paul Kishan on Apr 8, 2024
Thanks for staying with us

10/10 Excellent

Antonieto

Liked: Property conditions & facilities
near Biltmore estate♥️
Stayed 3 nights in Mar 2024
Response from PK on Apr 8, 2024
Thank you for rating us 5 out of 5. We appreciate you comments and glad you enjoyed our stay.

8/10 Good

tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown Asheville. Clean hotel. Fairly priced
Stayed 2 nights in Mar 2024
Response from Pk on Apr 8, 2024
Thanks. We look forward to seeing you again here soon

10/10 Excellent

April

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was away from the city but close enough to be in it quickly.
Stayed 2 nights in Jan 2024
Response from Paul on Apr 8, 2024
Thanks for staying with us. We are so glad you enjoyed your stay.

4/10 Poor

David, CHATTANOOGA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, non-relaxing stay. Room was situated under a busy stairwell with no sound dampening, across the hall from a pool - also with no sound dampening. Has potential and looks good on the surface, but we’ll never stay there again.
Stayed 3 nights in Mar 2024
Response from PAul on Apr 8, 2024
We apologize for the inconvenience caused by the noise level.We it make it right for you the next time you stay with us.Thank you for staying with us

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Paul on Apr 22, 2024
Thank you for your stay. We look forward to having you again.

8/10 Good

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE REALLY ISN'T ANYTHING UNIQUE ABOUT THE PROPERTY; HOWEVER, THE SHOWER IN THE ROOM IS QUITE WONDERFUL.
Stayed 1 night in Apr 2024
Response from Paul on Apr 8, 2024
I am glad you enjoyed a hot shower. Thanks

6/10 Okay

Heather

Traveled with family and small children, Traveled with group
Disliked: Cleanliness
Rooms not clean or set up with basic necessities.
Stayed 1 night in Mar 2024
Response from Paul on Apr 8, 2024
Heather,We apologize for a not very pleasant experience with your stay. We will use your comments to further train our staff to make our service a top priority

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were soft, it was a little noisy though
Stayed 1 night in Mar 2024
Response from Paul on Apr 8, 2024
Greetings Chrisopher. We are so sorry that the bed you slept on was soft and do apologize for the noise level. We will definitely get you a better room when you next visit us.

10/10 Excellent

Kim

Stayed 2 nights in Mar 2024
Response from Jay on Apr 19, 2024
Thank you for your lovely review

10/10 Excellent

Truitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel!! We will be back!
Stayed 2 nights in Mar 2024
Response from Jamila on Mar 28, 2024
Thank you for your lovely feedback, see you soon!

10/10 Excellent

Jennifer

Business traveler
Ease of parking
Stayed 2 nights in Mar 2024
Response from Jamila on Mar 28, 2024
Thank you for your lovely feedback. It was a pleasure hosting you.

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super updated, clean, easy check in and check out! Staff was super friendly! I highly recommend staying here!!
Stayed 2 nights in Mar 2024
Response from Jamila on Mar 26, 2024
Thank you for your lovely feedback. : )

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good.
Stayed 2 nights in Mar 2024
Response from Tyler on Mar 20, 2024
We are pleased to hear that everything was to your liking and enjoyed your stay. We look forward to your next visit Alex.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Paul on Apr 8, 2024
Great to see that you enjoyed your stay with and giving us a great score

8/10 Good

Olibell

Stayed 2 nights in Mar 2024
Response from pk on Apr 8, 2024
Olibell thanks for your survey and we appreciate your business and hope to see you soon

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice!
Stayed 1 night in Mar 2024
Response from Sasha on Mar 12, 2024
Dear Jerri, thank you for staying with us, we apprecdiate you taking the time out to complete our online survey and hope to see you again soon.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Tyler on Mar 20, 2024
Thank you Stephanie for your stay, we are pleased to hear that everything was to your liking. We look forward to your next visit.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tyler on Mar 20, 2024
Thank you Jayme for the positive review. We are pleased to hear that everything was satisfactory for your stay and look forward to your next stay with us.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to get a quick rest!
Stayed 1 night in Mar 2024
Response from Brent on Mar 4, 2024
Thank you so much for staying with us and giving us a great review!!

10/10 Excellent

Alfred

Liked: Amenities
Excellent location for everything I wanna do in Asheville. Thanks and have a nice day.
Stayed 1 night in Mar 2024
Response from Brent on Mar 2, 2024
We are happy you enjoyed your stay! And look forward to having you on a future reservation soon.

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Property on a very busy / noisy road / intersection
Stayed 1 night in Feb 2024
Response from Brent on Mar 2, 2024
We apologize for the inconvience this may have caused you.