Ratings based on 375 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from midlands uk

Posted Jul 30, 2017
Large clean well equipped bedroom,very good evening meal. Will use again.
Comment from Hotel Management
Jul 31, 2017 by Veronica, Hotel Management
Dear Nadine, thankyou for your five star rating. I was delighted to read your comments about the bedroom and evening meal. I am so pleased that you enjoyed your stay. Kind regards Veronica Kingham General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from East London

Weekend break.

Posted Jun 26, 2017
Pros: Roomy and as soon as you walk in you automatically think how lovely.
Cons: Drink prices.
Location: We walked into town where you will find a small town centre and a few nice pubs. From the hotels it's only a 10 min walk.
Had a lovely weekend our only issue really was hotel bar for drinks was so expensive.
Comment from Hotel Management
Jun 27, 2017 by Suzanne, Hotel Management
Dear Gina, Thankyou for your four star review. We were so pleased to read that you found the room comfortable, and sorry that you found the drinks to be expensive. I do hope you enjoyed your stay with us. Kind regards Suzanne (PA to the GM)
3 out of 5
by A verified traveler

Clean it

Posted May 28, 2017
Clean your bath tub and invest in a fan. Breakfast was okay, but need to replace things that run out sooner. Now I'm just writing for the sake of writing to get the right amount of characters bla bla bla bla bla
Comment from Hotel Management
Jun 2, 2017 by veronica kingham, Hotel Management
Dear Guest Thank you for your feedback. Kind Regards Veronica Kingham General Manager
5 out of 5
by Jean

Posted May 15, 2017 on Hotels
Very relaxing, and comfortable, nice to escape life's problems for a few days.
Comment from Hotel Management
Jun 2, 2017 by Deirdre Billing, Hotel Management
Dear Jean, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Veronica Kinghan General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to transport links

Posted May 8, 2017
Pros: I liked how welcoming the hotel was.
My company was attending a charity gala at the hotel. The experience was easy from booking in through to breakfast. No fuss, no drama.
Comment from Hotel Management
May 15, 2017 by Nicola, Hotel Management
We are pleased that you had a lovely experience. Thank you for staying with us, Thank you for your feedback, we appreciate it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location close to main road routes.

Posted May 1, 2017
Easy check in, quite comfortable room, tasty breakfast with lots of choice.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Dear Helen. Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Somerset

Weekend stay in Kent

Posted Apr 22, 2017
Pros: For us it was the location. Near to plenty of the places we wanted to visit.
Cons: The cleanliness in the restaurant area. We were eating early yet carpets were covered with spilled food and our chairs had to be brushed off.
Location: A short drive from Canterbury where you must visit the Cathedral, have a punting trip, and have a lunch in one of the many restaurants available.
In general the hotel was clean and tidy, with all the staff being very polite and courteous. Having a gym available for guests to use was a bonus. Plenty of car parking spaces were available each night. If you are a hungry traveller there was plenty of choices at the breakfast buffet, which was very tasty.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Dear Ian. Thank you very much for reviewing your recent stay at Ashford International Hotel. Its disappointing to read of the issues with the restaurant at breakfast I would like to apologise on behalf of the team and assure you that your feedback is important to us and has been passed to the Restaurant Manager. I am glad to hear you enjoyed the location of the hotel and had a nice time exploring the local area. It's really nice to hear the team were polite and courteous and that you had a good time in the gym. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager
4 out of 5
by A verified traveler

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Dear Traveller. Thank you very much for reviewing your recent stay at Ashford International Hotel. Kind regards Veronica Kingham, Cluster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Easter weekend stay

Posted Apr 19, 2017
The hotel as always lived up to expectations other than at breakfast. It was rather busy over the weekend and staff were very slow to ask what drinks you needed and fetch any special orders. There were many apologies and not just for us. The rest of the hotel was splendid, reception staff very polite and helpful as with maids. We didn't use the spa or gym this time, but these facilities are generally good. There was an event in the hotel one night (wedding?) & this did cause some problems with parking and also ordering at the bar - Mum ended up going to the Eureka park for food as just couldn't get served with food one night. This is the first time we have stayed when this has happened to be fair and we have been 4-5 times now.
Comment from Hotel Management
Apr 19, 2017 by Ashford International Hotel, Hotel Management
Dear ashford ex-pat. Thank you very much for reviewing your recent stay at Ashford International Hotel. I would like to apologise that the service speed you received this time wasn't to the standard you are accustomed to here at the Ashford International Hotel. The team work very hard to ensure that each and every guest receive a high level of customer service and to ensure you have a pleasant stay. I am pleased to read that the team were polite and helpful and that you found the hotel splendid. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager
4 out of 5
by Tracey

Posted Apr 14, 2017 on Hotels
Very nice room. The bed was very comfy. Only downside was the restaurant service . We waited half an hour for our order to be taken and then had to go servers desk to get the bill. The food was lovely and breakfast servers far more efficient. Would stay again despite this.
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Dear Tracey. Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s disappointing to hear the Restaurant service wasn't at the high level we strive to achieve for each and every guest. Your feedback has been passed to the Restaurant Manager. Great to hear your food was lovely and I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager