Ashwell Vacations from $932

Nice and clean room. Pleasent staff when I arrived.

I recently stayed at Hotel Riu Plaza London Victoria for a birthday trip and unfortunately had a mixed experience. On the positive side, the location is excellent. It’s in a very convenient area with easy access to transport, restaurants, and major attractions, which made exploring London simple and enjoyable. However, the service and room experience were disappointing. At check-in, the staff member did not go over any key information such as breakfast times, check-out procedures, or hotel amenities. We were left to figure everything out ourselves, which didn’t feel very welcoming — especially given that this stay was noted as a birthday trip when I made the booking. Our room was located in the basement, which raised a few concerns. Guests staying on upper floors had to scan their keycard in the lift to access their level, providing an added sense of security. However, because we were in the basement, there was no restricted access required, meaning anyone could potentially come and go freely in that area. This did not feel particularly secure. Additionally, the room had no windows at all. Personally, I found this concerning from a safety standpoint in the event of a fire or emergency. The lack of natural light and proper ventilation also made the room feel quite enclosed.

Staff very helpful Great situation Well run property

First time booking at this hotel and it was great! From the moment I checked in until I left everything was smooth, rooms are great and personal unlike the branded hotel, clean and spacious rooms, no noise at all from the pub downstairs! A special shoutout to Silvi, the lady who checked me in and took me to my room, she was so friendly and welcoming and explained everything to me, I am defo booking again when I’m in the area thank you!

The staff was very kind.