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Reviews of Cittadella Ospitalità

Cittadella Ospitalità
Via degli Ancajani 3, Assisi, PG

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 255 reviews" "
Rating 8 - Good. 113 out of 255 reviews" "
Rating 6 - Okay. 48 out of 255 reviews" "
Rating 4 - Poor. 12 out of 255 reviews" "
Rating 2 - Terrible. 10 out of 255 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so very helpful and getting taxis for us. Also, we had an injury and they gave us ice several times for a wound. They made a sack breakfast for us the night before we had an early departure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay
Outstanding stay. Quiet, relaxing, and within walking distance of all the major attractions in the old part of Assisi.
Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This a no-frill accommodation that has a nice location--about 5 minutes walk from Piazza Giovanni Paolo II, 10 minutes to the St. Francis Basilica, and about 10-15 minutes from the town square. The price was fair and that included a continental breakfast. I would recommend the hotel provide larger fans or at least an extension cord so one can use the small fan provided.
Stayed 1 night in Jun 2022

10/10 Excellent

James David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated and all we needed including parking..
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay - Dinner was dissapointing
Quiet and clean place. Breakfast is continental. Dinner is plentiful but not great tasting. The local folks get preference during dinner, in our case, the staff served the best desserts to the local folks and gave us cream puffs after all the good desserts had been served to others, it was obvious that they give preference to the town's people.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very peaceful and quiet. I loved the view from my bedroom. Staff was very nice
Stayed 2 nights in Apr 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the visit
Very restful and devotional place
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had a great view of the Umbrian countryside. Hotel was close to the major sites.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple. Perfect for visiting Assisi, with humility. Accomodating staff, inexpensive, and parking in facility at no added cost
Stayed 1 night in Sep 2018

8/10 Good

Joe, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel could have used air conditioning. The breakfast was OK, expected a bit more.
Stayed 1 night in Aug 2018

10/10 Excellent

Jorge Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recomend
Amazing. I would recomend. The view was wonderful.
Stayed 1 night in Aug 2018

2/10 Terrible

Leonardo

Disliked: Staff & service, property conditions & facilities, room comfort
A NIGHTMARE
The hotel was a hostel for kids and teens, the room was tiny, no A/C, no TV, no wi/fi, no internet, window blinds would open but could not close them, had to ask someone at reception to see what the problem was, the shower was so small that I could barely wash myself without hitting the shower stall, the bathroom overflowed, I asked to change room and it was like it went in one ear and out the other. The room was on the 3 rd floor, I had to walk up two flight of stairs, take the elevator to the second floor and then walk up another flight of stairs to the room. Most Horrible experience, I would not recommend it to my worst enemy !
Stayed 2 nights in Jul 2018

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good inexpensive lodging in Assisi!
Beautiful view of Assisi and valley from my cozy room with firm mattress. Kind receptionist arranged for a taxi for me to Eremo di Carceri and they even gave me a great breakfast-to-go bag because I was leaving early in the morning.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location.
The place is quiet with great view. Staff are very good.
Stayed 2 nights in Feb 2018

2/10 Terrible

world traveler

Disliked: Cleanliness, room comfort
Needs some work
Stayed across street in another building from check in. Bathroom tile in shower had mold and mildew between many of the tiles and above shower and in need of deep cleaning. Shower size smaller than a phone booth and plastic used curtain stuck to you during shower. Bed very hard and uncomfortable. Laid on blankets for padding to sleep. Zero sound proofing. You and hear all 4 sides up and down fine details of all surrounding bathroom use, all human body noises and crystal clear voices amplified. Bare bones Breakfast of yogurt bread cereal milk coffee juice. Would not return as many other hotels in Assisi.
Stayed 2 nights in Dec 2017

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is well located but has a picture of a nun looking at you, you have to behave Excellent dinner,breakfast ok
Stayed 1 night in Sep 2017

6/10 Okay

Retreat

Liked: Cleanliness, property conditions & facilities
Retreat venue
It is more for religious retreats than a hotel
Stayed 1 night in Jul 2017

8/10 Good

Luiz, Assissi

Liked: Cleanliness, staff & service, room comfort
Good hotel location
It seems the hotel was designed for pilgrims and then expanded to overall public. Bed was confortable, the room wasn't big, the window's blind makes the room very dark and hotel condition is good. It is well worth for the price. The bathroom had the only "perhaps": the shower area is not delimited and the shower curtain can't contain the water. As a result, after a taking a shower, the whole bathroom floor gets wet. The breakfast doesn't offer many choices, only expresso and cappuccino are offered as a hot beverage and don't expect hot meals, cheese nor ham. They serve lunch and dinner at specific times and food seems good. Pay attention to front desk working hours, once they are not 24h. There isn't parking lot, I used a spot in the street itself. I was very well welcomed at front desk, receiving maps and nice city tips.

6/10 Okay

Tim, LA, CA

Liked: Cleanliness
Disliked: Room comfort
Hostel like
Bare minimum of service. Difficult location to find. Assisi citidel is a tourist trap, although the basilica was nice. DO not eat at restaurants in main square - horrible taste and service.

8/10 Good

Catherine

Liked: Staff & service
Free breakfast was awfull

8/10 Good

Clovis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good

6/10 Okay

Verified traveler

Liked: Staff & service
Don't miss your bus stop!
To get to this hotel, it is best to remember to get off at the first stop after the train station and walk up. We missed our stop and had to walk down from the top. You'd think it would be easy, but the roads can get a bit steep and if your luggage is heavy, it can also be a bit challenging. The check in was a pleasant experience - nice and friendly and we were even informed of the availability of an elevator instead of carrying our luggage down the stairs. Unfortunately though, when we went to the building where the rooms are, we had to carry our luggage up a short flight of stairs. The rooms were simple but comfortable and centrally located in the middle of the hill.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay while visiting Assisi. Central for Spiritual Sites and Historical walking tours. Meals were good - and - healthy!

8/10 Good

Lino G.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
friendly clean hotel
great location, very friendly front desk staff, good breakfast, nice and secure parking area. However room was tiny,plain and no a/c and small elevator that left you still climbing stairs to your room. Value for price not great. However the staff made you feel like one of the family and the overall experience was great for someone on a pilgrammage to Assisi

6/10 Okay

GERTRUDE

Disliked: Cleanliness, property conditions & facilities, room comfort
did not enjoy the stay at all as we were taken away from the hotel to a hilly site to stay and had to climb all stairs to and fro when you wanted anything at the hotel - never again at this hotel.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to basilica. Not ideal for couples.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pleasant stay but only to a point.
When I came back from breakfast, the cleaning ladies were waiting for me. They wanted to vacate the room as soon as possible. It was 9:00. They wanted to finish their work on my floor and they really were pressuring me to leave (asking again and again, knocking on the door) I had planned to use the room until 9:30 or 10:00, but could not. Very annoying.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plce to stay in Assisi
A great central location to explore Assisi from. Hotel is close to the Basilica of Saint Francis. The whole town is hilly but you can walk to all the main sites from there. Overall I would recommend, for the price it is a very good choice. Hotel was quiet and clean. Only thing is that the shower door didn't have a latch, so if you are sharing with a friend or family it could be awkward.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Not bad but nothing special
Overal it was an average staying, the rooms amenities were old and the beds were set separately although we werea couple

10/10 Excellent

John, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly charming.
Small but very pleasant suite with a balcony in. Very friendly helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
The block we were located in was clean an comfortable, but since this is really a conference centre, it lacks the cosy, family-run feel of a hotel. Breakfast was very basic. Staff were very friendly and the on-site parking is good to have. The location is perfect for exploring Assisi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent value for money. A clean and comfortable but spartan room . Dinners were very good value

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Very plea sent stay. The staff was very kind and helpful.

10/10 Excellent

David, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Basilica of San Francesco. Wonderful!
This hotel was close to everything in Assisi. It was in a quiet neighbor and had a beautiful chapel.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The room smelt like an ashtray. Good location though

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
We arrived Assisi on Easter Monday so the town was crowded with people. The traffic was terrible and very stressful. There were no signs anywhere to help us find this hotel and the directions we had were not very helpful. We ended up having to park in a large parking garage right outside of the city's walls. We had to drag our luggage up a hill and had trouble finding the hotel. there were no sign posts anywhere. We were quite shocked when we saw our tiny room . . . the shower was a simple curtain pulled around a rod with a drain hole in the floor. I believe the hotel was really a religious retreat center. when we were there there were 5 groups (200 people) mostly of middle school age. We had no idea we had booked such a place. The location for visiting Assisi was nice though.

8/10 Good

Cheryl, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, conveniently located hotel.
Very helpful staff. Convenient location to major sights and transportation.
view from room

8/10 Good

Cheryl, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, conveniently located hotel.
Very helpful staff. Convenient location to major sights and transportation.
view from room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

philip, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option close to the centre of Assisi
Perfect for visiting everywhere in the old town of Assisi.

10/10 Excellent

Chris, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Ok, we loved it but not everyone would. The thing is, this place is designed more for pilgrimage minded people, but that is nature of Assisi and it is very fitting. It is not fancy. The bathroom is small. But it is clean. Has a very nice feel. Very good people including someone who met us after hours because we got in so late and a woman who worked so hard to single-handedly provide excellent breakfast even pouring your coffee. It was lovely and wonderful for what we were looking for. But if that is not what you are looking for, and you are looking for like a 5 star hotel, that is not this, you will think this is small and bare.

10/10 Excellent

Emma, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities
Christian Meditation Hotel good for all
When I booked to stay in this hotel I was unaware that it is run by a Christian group and is considered a good place for a sort of meditation, they also say it's great for groups. But, even when I found that out I wasn't uncomfortable with the affiliation because all they do is tell you where their chapel is. It is pretty bare bones. No TV, no WIFI in the rooms, no bath, just a simple shower in the bathroom. Half of the hotel is in a building a few streets farther up the mountain which was a little inconvenient with a bulky, heavy suitcase, but they helped me get it up the hill in their car. The people working there were lovely. Very helpful with questions about trains and busses, very sweet about answering questions and because I was checking out on a Sunday there was no specific time I had to leave. As long as you are not invested in having a TV and internet and any sort of glitzy stay then this is a great place. If you have mobility issues with hills or stairs then maybe consider a hotel closer to the center square or have a car with you, but then again, all of Assisi is on a mountain side so maybe you should go to Florence instead.