On behalf of our entire team, I would like to apologize for failing to exceed your expectations. If a guest is unhappy with their room, we wish that you would have notified the front desk and we would have moved to another room. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

I am sorry that you feel as though the staff was unprofessional to you. However, you didn't feel that way until we did not allow you to stay after letting another online booking company know that someone in your party was Covid positive and we did not allow you to check back in, knowing this information. During your entire stay here for 2+ weeks, I feel as though the staff went above and beyond, including doing your laundry. The fact that we made a decision based on the facts that we had, in order to keep our staff and other guests safe, should not be held against us. You have disputed charges, that you made in hopes of getting money back, after you and your girlfriend checked into and used and had no issues with.

Yes, we had a power outage but it was out for less than 2 hours. It went off a little after 8am and came back on at 10am. (This was a power outage that affected over 3,000 people, it was just not solely the hotel affected) We apologize about that inconvenience, but it was for a lot shorter amount of time than you believe.