Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by Mike from Traverse City, MI

What stay? Are you kidding me?

Posted Apr 6, 2014
Pros: Never got to use it.
Cons: Metro Extended Stay has no business being advertised on Expedia alongside legitimate motels. This is fraudulent.
I don't know whether my comments should be directed at Metro Extended Stay or at Expedia. Having used Expedia satisfactorily for airlines, hotels and rental cars in the past, I assumed their clientele would be legitimate. Wrong. While traveling north on I-75 from Florida to Michigan a few days ago, I reserved a room at Marietta Metro Extended Stay north of Atlanta, about 90 miles ahead of where I stopped for dinner at about 7:00 p.m. Arriving at Metro Extended Stay at 9:45 p.m., I found the office was dark. A sign hung on the door stating, "Office closed. Back at 8:00 a.m." WHAT? Two doors down, a sign read "Security." I knocked on the door and a burly gentleman in a guard uniform said that the office closed nearly two hours ago. Exhausted, I was forced to search around a rather uninviting part of town at 10:00 p.m. for lodging for the night. There was nothing on the website that said the office closed early or that this was anything but a motel. The fact is, this was not a motel but an apartment building. Metro Extended Stay has no business being allowed to advertise alongside legitimate motels. The next day, it took me several calls to Expedia Customer Service, speaking with representatives with thick Indian or Pakistani accents, to receive assurances that my credit card would not be charged. Shame on you for deceiving your clientele, Expedia!