Check in was at 3, arrived 3:15 room wasn’t ready. 4:30 still haven’t been notified about , went back to check after about 10 minutes standing at the front desk with associate on the phone, computer and walkie-talkie trying to find out what’s going on, I was finally told my room was ready but appeared to be occupied. After waiting for someone to physically check, the room I booked and paid for has been occupied by another guest. I was told I would be refunded the difference which still has not happened