Exterior
Check availability

Reviews of WoodSpring Suites Augusta Fort Eisenhower

2.5 out of 5
WoodSpring Suites Augusta Fort Eisenhower
2115 Noland Connector, Augusta, GA

Reviews

6.2
Rating 10 - Excellent. 37 out of 160 reviews" "
Rating 8 - Good. 35 out of 160 reviews" "
Rating 6 - Okay. 25 out of 160 reviews" "
Rating 4 - Poor. 20 out of 160 reviews" "
Rating 2 - Terrible. 43 out of 160 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tasnim

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property - I even extended my stay while I was there. Just a heads up- they don’t do housekeeping daily. But they are more than happy to give you a mop and broom to do it yourself
Stayed 7 nights in Apr 2024

10/10 Excellent

Chioma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service!
Stayed 3 nights in Feb 2024

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Evarista

Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable room with most features that makes your stay worthwhile.
Stayed 1 night in Feb 2024

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay
The general manager, the shift manager, and the fake security guard was very nasty and rude. They harassed us the whole day the fake security guard was looking into our window and on our conversation by putting his ear to the wall I got pictures and video recorded him doing that I complained the whole time while I was there and said it was OK for him to do us like that. They came up with rules that we can go outside I think, or make noise room no no at 11 or outside to smoke cigarettes
Stayed 3 nights in Jan 2024

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
They had to move me to 3 different room one of them did not have a toilet the other the doors were
Stayed 2 nights in Jan 2024

10/10 Excellent

Candy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback! We hope to see you again soon!

2/10 Terrible

LESLIE K

Stayed 1 night in Nov 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that we were not able to earn a 5 star review. I hope that you will allow us the opportunity to make it up to you on a future stay.

6/10 Okay

Raquel

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and helpful. The room was outdated, room but clean , there is no iron. The hall smell very bad and the carpets extremely dirty with lot of stains. If you are on the road and looking to sleep a few hours it ok.
Stayed 1 night in Nov 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. We have irons available to use at the front desk. We are also in the process of removing the carpet and making upgrades in our rooms. We hope to see you again soon to earn a 5 star review!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worth the Price
The floors were sticky, the refrigerator looked like it had bullet holes in it and rust on the outside. There were roaches running around. Kitchen with no utensils.
Stayed 1 night in Nov 2023
Response from Ann on Jan 9, 2024
Thank you for your feedback. I am sorry that the conditions of the room did not meet your standards. We have shared this with upper management for review.

8/10 Good

Bridgitt

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback! We hope to see you again soon!

6/10 Okay

Everett

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback!

2/10 Terrible

Maurice

Stayed 1 night in Oct 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback. I am sorry that we were not able to meet your expectations. We hope to see you again so we can make it up to you!

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
It’s a decent place, kinda old but still comfortable. Rooms look kinda like apartments. Fridge and a small stove top for cooking. Staff are very friendly, really enjoyed my stays there.
Stayed 1 night in Oct 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback! We are glad you enjoyed our amenities and we hope to see you again soon!

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Anthoney

Liked: Cleanliness
Nice
Stayed 6 nights in Sep 2023
Response from Ann on Nov 14, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ann on Aug 28, 2023
Dear Fernando, thank you for the review! We look forward to seeing you again soon!

2/10 Terrible

Shirley

Disliked: Cleanliness, property conditions & facilities
I did not feel safe in the area and it was dirty. I look like an extend living property.
Stayed 1 night in Aug 2023
Response from Ann on Aug 28, 2023
Dear Shirley, thank you for your feedback. WoodSpring Suites is an extended stay hotel brand that allows guests to book nightly, weekly, or even monthly. We are sorry that you did not have a great experience at our property. We will address the concerns that you have provided. We hope to make it up to you on a future stay. Thank you again for your feedback.

8/10 Good

Karen, Virginia Beach

Business traveler
Liked: Cleanliness, staff & service
The carpet in my room smell like dog, everything else was clean. The staff was friendly.
Stayed 10 nights in Jul 2023
Response from Ann on Aug 4, 2023
Karen, thank you very much for your feedback! We do apologize for the state of the carpet. We have escalated this to get it addressed.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ann on Aug 4, 2023
Juan, thank you for your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Home Environment
Due to commuting to Augusta for two hours for work, when I'm tired, I stay in Augusta. Extended stays are more convenient because it has all the necessary amenities. Such as a kitchen, microwave, and laundry room, especially when I decide to stay for a week. The workers are always friendly, especially the front desk worker Ms. Patricia. With their keycard entry, I feel protected and comfortable. I recommend Woodsprings to anyone looking for a place similar to a home environment.
Stayed 3 nights in May 2023
Response from oswain on May 15, 2023
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Kara

Business traveler
Liked: Staff & service
Disliked: Cleanliness
None of the lights in our room worked, there were roaches crawling around, and I had to have 3 people share one bed because they messed up the rooms.
Stayed 1 night in Mar 2023
Response from oswain on Mar 29, 2023
Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest and the lights not working. I sincerely apologize for the experience. We will be addressing your concerns with our Maintenance Staff and Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

2/10 Terrible

Anthony

Stayed 1 night in Jan 2023
Response from oswain on Mar 29, 2023
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Katelyn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I purchased my room through Expedia. I showed up and told the front desk that I had a reservation. He charged me anyway. He gave me a room that already had someone else in there. When he gave me a new room it was not what I paid for, the toilet had stains and the whole bathroom was gross. There were no bed sheets. I had to hassle to get a refund through the hotel. Still working on getting my refund through Expedia.
Response from oswain on Dec 25, 2022
I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the service of the reservation and cleanliness of our hotel is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. We did authorize the refund to your credit card through Expedia. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Joseph

Stayed 27 nights in Oct 2022

4/10 Poor

Rene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Siva

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Kyle

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a budget motel for a budget price so I didn't expect much; however, I'm not sure it was worth the budget price. Floors and carpets seemed sticky. AC was temperamental. Location is right beside busy road and freeway so a lot of external noise. Only redeeming quality is that the staff was kind and helped me retrieve an item I had left during my stay.
Stayed 1 night in Mar 2022
Response from o.swain on Apr 19, 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about cleanliness and noise is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Charita

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just terrible
Stayed 7 nights in Apr 2022
Response from o.swain on Apr 18, 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Robert

Traveled with group
Liked: Staff & service
Disliked: Amenities
Rooms are spartan, lacking basic items. The GM of this property was excellent. Friendly and helpful. She’s a winner; the room not so much.
Stayed 1 night in Apr 2022
Response from o.swain on Apr 8, 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Leif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I needed to be and the price was right.
Stayed 1 night in Apr 2022
Response from o.swain on Apr 8, 2022
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Camron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Lady at the front desk was very nice and helpful. However, the rest of the stay wasn’t as nice. Halls and room smelled horrible, cockroaches on the walls and floor in the room, uncomfortable beds, no ice machine or similar amenities.
Stayed 1 night in Apr 2022
Response from o.swain on Apr 8, 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the pests, odor and uncomfortable beds is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Leesa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had an odor that clung to our clean clothes even in our suitcase. Had to wash everything when we got home. Carpet had not been vacuumed. Had to go down and ask for a shower curtain.
Stayed 1 night in Apr 2022
Response from o.swain on Apr 8, 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the cleanliness and odor of the room is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

10/10 Excellent

Jarrod

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed's were bad I think the floor was softer
Stayed 1 night in Mar 2022
Response from o.swain on Apr 8, 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel bed did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Stuart

Business traveler, Traveled with family
Disliked: Staff & service
Couldn't check in at 2AM. Guy had no idea how to do it and insisted I go fond an ATM.
Stayed 3 nights in Dec 2021
Response from General Manager on Dec 13, 2021
We apologize that the credit card reader was not working correctly. He did however get you in your room and we took care of it the next day. Thank you for your understanding.

2/10 Terrible

Carrie

Business traveler, Traveled with pets, Traveled with family
Disliked: Amenities
We were disappointed to find that their policy of accepting pets only applies to dogs, miniature ponies, and exotic birds and reptiles, according to the lady at the front desk. We have 2 cats so when we arrived after a long day only to find that we couldn’t check in, it was frustrating and exhausting to find another place to stay at the last minute. At the time of booking, their policy does not specify animals that they do not accept, which apparently is only cats.
Stayed 21 nights in Nov 2021
Response from General Manager on Dec 8, 2021
Dear Carrie, I do apologize for the pet issue. This feedback will help to better the information seen on the site.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The pet fee is 50.00 per pet, no exceptions. I have two small dogs that don’t even weigh 20 lbs together. While I recognize this is out of Hotels.com control, just wanted to inform. The rooms look nothing like what the pictures online represent. Who knows why all of the cabinet doors on the top part of the kitchen are removed. The bedspread had a stain. The bed was so uncomfortable, I had to take it off the metal frame and put it on the floor to sleep. Some of the rooms on the 4th floor have the hotel lights shining into them and only have blinds and no curtains to block out the light so it does not get very dark. Extremely disappointed and will not stay there ever again.
Stayed 1 night in Nov 2021
Response from General Manager on Nov 9, 2021
We apologize for failing your expectations. Thank you for the feedback.

4/10 Poor

Kerriann

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unfortunate
The room was stripped of any amenities. No lamps in the room. It was a suite and had nothing for comfort. The beds were very uncomfortable. It smelled of mildew and smoke in the hallways. Very unpleasant. The staff was very sweet though.
Stayed 1 night in Sep 2021
Response from o.swain on Sep 29, 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
They check to see if I was on a police sex offenders list. WTH
Stayed 12 nights in Aug 2021
Response from o.swain on Sep 29, 2021
I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the don't being informed of the policies of the hotel prior to check is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The doors were missing from the cabinets over the stove. There as a large blackened burned spot on the countertop behind the stove. The beds were on pedestals like you would find in a military barracks. It felt more industrial than domestic. The outside of the property looks great and matches the website pics. The inside does not :(
Stayed 1 night in Aug 2021
Response from o.swain on Aug 20, 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were there for 5 days and never had room service to take out trash or swap towels.
Stayed 5 nights in Jul 2021
Response from GM Woodspring Suuites on Aug 2, 2021
Good Morning I do apologize for any miscommunication that may have occurred. Our product does housekeeping on a rotation of 14 days. In between you may exchange your towels and sheets. This is for future reference.

6/10 Okay

steven

Business traveler
Disliked: Room comfort
Poor Quality of Week Stay
For an extended stay hotel this place had very poor quality furnishings and the kitchenette didn't work properly. Cabinets all had doors removed, not as if designed to be open cubicle but just removed you could see hinge dirt that remained. Never stay here again!
Stayed 4 nights in Jul 2021
Response from o.swain on Jul 27, 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about cleanliness and broken items is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip was uneventful.
Stayed 1 night in Jul 2021
Response from GM Woodspring Suuites on Jul 19, 2021
Thank you for taking the time to do a survey. Hope your travels bring you back.

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay!
Upon entrance, I was greeted with courteous and efficient service.
Stayed 1 night in Jul 2021
Response from o.swain on Jul 15, 2021
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from o.swain on Jul 12, 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good no issues . A bit out dated but for the price it was worth it. Staff was nice and helpful. If your picky this is not the place for you .
Stayed 7 nights in Jun 2021

8/10 Good

Betty

Stayed 1 night in May 2021
Response from GM Woodspring Suuites on May 24, 2021
Thank you Betty for taking time to give us a survey.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom tub
Drain in tub needs cleaned out b c when showering you are standing in water not good
Stayed 7 nights in Apr 2021
Response from General Manager on Apr 28, 2021
Thank you for the response. Sorry for the situation you encountered. We will make sure to be more diligent in that area.