Ratings based on 488 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from ajijic mexico

markos was here

Posted Dec 28, 2017
Pros: the pool was nice
Cons: the management that cares , better food , lower prices ,, I mean really its obvious your being overcharged. instruct waiters to pay attention .
Location: location was fine , I wanted to go on a snorkel trip but I don't think anyone there worked in the tour dept.
you can tell from just the first few minutes this hotel is here for profit , not the enjoyment of the guests. the room, no clock , no coffee maker (even motel six has a coffee maker ) , no ice bucket . the pool bar , way way over priced . they did not honor the discount that expedia vip guest receive . service poor . food quality bad . we ended up eating all of our dinner meals outside the hotel , thankfully there is a great restaurant about 2 blocks away. the breakfast buffet ,, flies all over the sweet bread , hair in the bacon. they get mad if you arrive at 7 am . they charge for water in the rooms , when I asked about that at check out time , the guy just smiled , didn't care at all !!
Comment from Hotel Management
Jan 2, 2018 by Alejandra Robledo, Hotel Management
Thank you for your comments, we will work in all the points mentioned to offer a better experience to our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from tucson az

Wonderful beach getaway

Posted Dec 6, 2017
Pros: Nice quiet location with a great beach and pool. The staff is friendly and helpful
Cons: WiFi is limited to the lobby and the beach bar. The food is bland.
Location: We only went for the beach and didn’t tour. The town nearby has a number of good restaurants and it’s $2-3 cab ride
This was our 2nd stay at this hotel. We love the location.
Comment from Hotel Management
Dec 8, 2017 by Alejandra Robledo, Hotel Management
thank you for our comments and we are very glad to know you enjoyed our hotel and the destination.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Secluded Beach

Posted Nov 29, 2017
Pros: It was nice that the wifi was reacable in some rooms and also on the beach :)
Location: A must do a resturant called la crema.It a place that makes wood oven pizza that is amazing. Resturants just off resort walking distance also amazing
This resort was amazing. The staff was very friendly. It was quiet. We didnt do all inclusive so i cant really tell you much about the restuants on resort. The Guacamole was amazing for an afternoon snack. The weather was amazing it was never cloudy nor did it rain once while being there.
Comment from Hotel Management
Nov 29, 2017 by Alejandra Robledo, Hotel Management
Thank you for your comments and we would love to have you as our guest once again
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Paradise

Posted Nov 28, 2017
This is our 5th time staying at this hotel we just love it. Food is terrific, staff feels like family , beach is splendid, we will always come back
Comment from Hotel Management
Nov 29, 2017 by Alejandra Robledo, Hotel Management
We appreciate your comments and we love to make you feel like home here with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Nov 28, 2017
Great place to stay highly recommend it. Friendly staff and clean rooms
Comment from Hotel Management
Nov 29, 2017 by Alejandra Robledo, Hotel Management
thank you for your comments and we hope to have you staying with us once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Posted Oct 28, 2017
if You want to rest, hear the sound of the ocean and eat delicious food this is the right place.
Comment from Hotel Management
Nov 8, 2017 by Alejandra Robledo, Hotel Management
Thank you for staying with us, we appreciate your comments and hope to have you once again here in Camino Real Zaashila
3 out of 5
by XOCHITL

Not what I expected

Posted Aug 12, 2017 on Hotels
Poolside service is super slow even when there's very little guests around the property. The room had several issues that were addressed but this signals poor maintenance. Fridge did not have adequate power to cool beverages, there was two leaks in the bathroom faucets, and the air conditioning was very noisy. They promised they would fix the air-conditioning but they didn't. For the price I paid, I was expecting a more issues-free experience. Also, the spa service does not take credit cards. For the price they charge, I don't see why they couldn't take credit card payments.
Comment from Hotel Management
Aug 18, 2017
We appreciate your comments and will continue to work hard in order to offer you a memorable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Great service!

Posted Jul 28, 2017
Pros: service
We were very pleased to stay at Camino Real Zaachila nice hotel, great service and close to the beach.
Comment from Hotel Management
Aug 18, 2017 by Alejandra Robledo, Hotel Management
Thank you veru much for your comments, we hope to have you as our guest very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Beautiful hotel

Posted Jul 10, 2017
Pros: Spacious rooms, beautiful building, great staff
Cons: Nothing everything was great. Bring mosquito repellent, though
Location: Everything is a short and inexpensive cab ride from the hotel.
We stayed at the hotel for three days. Beautiful hotel, great helpful staff. Right on the beach. Will definitely come back soon!
Comment from Hotel Management
Aug 18, 2017 by Alejandra Robledo, Hotel Management
Thank you for your comments we hope to have you as our guests very soon again.
4 out of 5
by Kathy

Relaxing!

Posted Apr 15, 2017 on Hotels
Our trip was very relaxing. First week of April 2017 very quite, low traffic in Huatulco. This resort is older but for the most part very well maintained. The people who work there really go out of there way to make you feel like you don't have a care in the world. Beautiful beach, well kept pool and grounds. Lots of stairs, we didn't mind, but you might. No loud whistles and activity directors. The gym is older and small, never the less you can get in a workout. Drinks were spot on. Breakfast was the best meal we ate there. Meals at dinner were just okay, nothing to talk about, lacked flavor. Outdoor restaurant setting beautiful. Massages great service and prices.