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Amerald Resort Hotel Desaru

Photo gallery for Amerald Resort Hotel Desaru

Featured Image
Private beach, beach volleyball
Outdoor pool
Balcony
Balcony

Overview of Amerald Resort Hotel Desaru

Amerald Resort Hotel Desaru

3.5 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600

Explore the area

  • Popular LocationDesaru Ostrich Farm8 min drive
  • Popular LocationThe ELS Club Desaru Coast - Ocean Course19 min drive
  • Popular LocationSebana Golf Resort21 min drive
  • AirportSingapore (SIN-Changi)97 min drive

Choose dates to view prices

About this area

Bandar Penawar

Located in Bandar Penawar, Amerald Resort Hotel Desaru is on the Strip and on a private beach. The area's natural beauty can be seen at Desaru Fruit Farm and popular attractions include Desaru Ostrich Farm and Desaru Coast Adventure Waterpark.

What's nearby

  • Desaru Ostrich Farm - 8 min drive
  • Desaru Coast Adventure Waterpark - 17 min drive
  • The ELS Club Desaru Coast - Ocean Course - 19 min drive
  • Desaru Beach - 19 min drive
  • Sebana Golf Resort - 21 min drive

Getting around

  • Senai International Airport (JHB) - 70 min drive

Restaurants

  • Ruby Coffee House — 1 min walk
  • Amerald SeafoodRestaurant — 1 min walk
  • Jade Garden Seafood Corner — 8 min drive
  • Super Lobster Restaurant — 10 min drive
  • Restoran sin kong — 11 min drive

About this property

Amerald Resort Hotel Desaru

Family fun at the shore
Spend the day playing on Amerald Resort Hotel Desaru's private sand beach then return to dine at one of the hotel's 2 restaurants. All 251 soundproofed rooms feature free WiFi and room service. Conveniences include electric kettles and free tea bags/instant coffee, and guests will appreciate thoughtful touches like bathrobes and slippers.
Amerald Resort Hotel Desaru offers 251 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach, a waterslide, and a fitness center.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Hiking/biking trails
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Conference space (11840 square feet)
  • Meeting rooms - 6

Outdoors

  • Private beachfront location

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for MYR 100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts credit cards and cash for all bookings and onsite payments
Parties and events are allowed on site
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 38 out of 96 reviews
5 - Excellent 40%
Rating 4 - Good. 38 out of 96 reviews
4 - Good 40%
Rating 3 - Okay. 10 out of 96 reviews
3 - Okay 10%
Rating 2 - Poor. 6 out of 96 reviews
2 - Poor 6%
Rating 1 - Terrible. 4 out of 96 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Stayed 1 night in Dec 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe
fair efficiency & safe
Stayed 1 night in Sep 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice
Nice
Stayed 1 night in Aug 2020

2/5 Poor

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Stayed 1 night in Aug 2020

4/5 Good

Stayed 3 nights in Apr 2020