Thank you for your review, Cindy! We are very happy to hear your words and hope to welcome you back in the near future.

Thank you for your rating, Roberto! We are excited to learn that you had a great stay, and hope to welcome you back in the future.

Thank you for your feedback, Shawn!

Than you for complimenting our staff, David! We take pride in customer service and are happy to learn that you had a great experience at the lodge!

Thank you for your review, Susan! We are excited to learn that you had a great stay and took advantage of pools in other properties. We hope to welcome you back next time you are in Banff!

Dear Hoa, We are extremely upset to see a review like yours. We take pride in customer service and are sorry to hear that it didn't shine though during your stay. We are sorry to see that you have lost your possessions, and will still keep an eye out for them, but at this time nothing has been turned in. We hope your trip to Banff was great!

Thank you for choosing us during your trip to Banff!

Thank yo for rating us, Frank!

Thank you for your feedback, Robert!

Thank you for taking the time to leave a review, Cassaundra!We hope to welcome you back in the near future.

Thank you, Leah!

Hi Gwen,Thank you for your review. Our team are delighted to hear they could help make your stay more enjoyable! We’re so glad you liked your room and we hope to see you back again soon!

Hi Scott,Thank you for your comments. Unfortunately, we had to unexpectedly close our pool for emergency maintenance. We did our best to communicate this to everyone with upcoming reservations, so we’re sorry if the text we sent you on 23rd April didn’t get through to you, or you haven't noticed closure on Expedia. We’re sorry to hear that these unforeseen issues impacted your stay. We strive to uphold a safe and enjoyable environment for all of our guests, and sometimes this requires unanticipated maintenance. If you have any other comments or concerns please do get in touch and we would be happy to discuss these with you. We hope the rest of your stay in Banff was amazing!

Thank you, Shivam!

Hi Kelsey,Thank you for your review. We are thrilled that you enjoyed your 3rd visit! We love having you at the lodge and we can’t wait to see you for your 4th!

Thank toy for sharing your feedback, Navu!

Hi Michelle,Thank you for your review! It’s fantastic to hear you enjoyed your stay.

Dear Mike, Thank you for taking a moment to share your experience. We are so pleased to hear you found the jetted tub and the toiletries to your liking. We look forward to seeing you again soon.

Thank you for your review, Victoria! We are excited to learn that you had a great stay and hope to welcome you back next time you are in Banff!

Thank you for choosing the Runedlstone Lodge!

Thank you, Timothy, for sharing your special occasion with us. We are happy to be a part of your yearly celebrations and hope to welcome you back in 2025!

Thank you for your review, Janica! We are happy to learn that you had a great stay and hope to welcome you back next time you are in Banff!

Dear Sarbjeet,We are sorry to hear that we did not meet your expectations, and hope that you still had a great trip to National Park!

Thank you for your review, Crystal!We are happy to learn that you had enjoyed your stay and took advantage of our free bus.We are excited to welcome your back after our pool is operating!

Dear Erin,Thank you for taking the time to write a review.We are so sorry to hear about your unfortunate experience at our hotel. We take pride in our customer service, and re upset to see that our service did not shine through.We hope you give us another chance soon, so we can share a more positive experience.

Dear Elli Rose,Thank your for taking the time to leave a review about your stay at the Rundlestone lodge.We are excited to learn that you enjoyed our complimentary bus passes.We apologize that your experience was not ideal, we are working hard to fix the pool, so our guests can enjoy it. In the meantime our guests are more than welcome to use amenities at our sisters hotels within town of Banff.We hope to welcome you back in the near future.

Thank you for rating us!

Dear Sandra,Thank you for leaving a review. We’re so glad you were able to visit us at the Rundlestone lodge.Not having a restaurant could be an inconvenience, however we are part of the Key to Banff savings where you could enjoy exclusive offers in Banff.We hope you’ll have a chance to come back soon.

Thank you for rating us, Matthew!

Dear Carol,Thank you for sharing your review with us.We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates your compliments.We hope you’ll have a chance to come back soon.

Thank you for your review, Paul. We appreciate your comments on our staff and amenities and hope to welcome you back soon!

Thank you for rating us, Susan!

Thank you, Jaskinder!

Dear Cordell,Thank you for sharing a review of your recent experience.Our team here at The Rundlestone lodge is committed to providing high-quality customer service and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.

Dear Dongfeng,We very much appreciate your comments regarding your stay at The Rundlestone lodge.We apologize that our amenities were not available while you stayed with us, unfortunately, things can sometimes happen that are out of our control. We are also upset about emergency pool closure and working hard to fix it, so our guests can enjoy it.We hope you give us another chance soon, so we can share an even more positive experience.

Dear Daniel,Thank you for sharing this positive review.We appreciate our location here in Banff just as much as you do. We’re glad to hear that you were satisfied with your experience.We look forward to seeing you again soon.

Dear Denise,Thank you for posting your review. We value your feedback and apologize that our room set-up wasn’t to our liking.We look forward to seeing you again soon.