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Reviews of Holiday Inn Express Hilton Head Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hilton Head Island, an IHG Hotel
2 Tanglewood Drive, Hilton Head Island, SC

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand during the week the place is under construction, but overall the place was great and I’m a hotel snob. It was close to everything. The pool was great with lots to do around the pool. I would highly recommend.
Stayed 2 nights in May 2024
Response from Sonia S. King, Front Office Manager on May 6, 2024
Hi Dakota,Thank you for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Nakeitha

Traveled with partner
Nice area and very close to the beach
Stayed 1 night in May 2024

6/10 Okay

Hien

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The construction is very noisy, i cannot sleep. They awake me.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Arden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfectly walkable to multiple restaurants and bars and of course the beach. Everything there was so clean and everyone was friendly. We loved the breakfast in the morning. It was fresh, tasty and hot well and included so it couldnt gave been any better. We cat wait to book again
Stayed 1 night in Apr 2024

4/10 Poor

Holly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
4/24 Hotel undergoing major renovations, so major they shouldn't be selling rooms. Room itself was dated and tired. Brief interaction with front desk staff was unpleasant (my initials weren't "defined enough" on consent form?)
Stayed 1 night in Apr 2024

10/10 Excellent

Hunter

Traveled with partner
Liked: Amenities
Always excellent!
Stayed 2 nights in Apr 2024

2/10 Terrible

Nestor

Traveled with partner
Disliked: Amenities
I reserved a king size bed with a pool side view. Expedia over booked the king size room and we ended up with a downgraded room after check in. This is very unsatisfactory and started my weekend getaway very poorly
Stayed 1 night in Apr 2024

8/10 Good

Jim

Traveled with family
Liked: Staff & service
The room was great and the location was great, no issues at all. Easy walk to Coligny Square and the park. The hotel was under renovation and there was a smell associated with it due to hotel renovations.
Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Traveled with partner
The facility was under construction but other than that we had a great stay. Easy walk to the beach, eats & shopping. Great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was building work going on which made a superb location look a bit less than pretty. However it had no impact on our stay.
Stayed 1 night in Mar 2024

6/10 Okay

Berhe

It’s under renovation and we did know until checked in
Stayed 1 night in Apr 2024

10/10 Excellent

Anne, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Anne, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sonia S. King, Front Desk Manager on Apr 16, 2024
Hi Anne,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

6/10 Okay

Laura

Stayed 1 night in Apr 2024

8/10 Good

jason

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sonia S. King, Front Desk Manager on Apr 16, 2024
Hi jason,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, but under construction. Our first room was leaking, I heard dripping throughout the night, but were so tired from driving. When we woke up, we saw there were several leaks in our room. Over the coffee area, over the vanity area, and over the A/C unit. We called the front desk and nobody came, so I grabbed housekeeping, and she got a gentleman there to see all the leaks. They did offer to move us to a different room, which we did, of course. Nothing was offered for the inconvenience or getting our stuff wet. Tara at the front desk was very friendly every time we encountered her throughout our stay. 4/10/24 - 4/14/24 Jill & Tedd Morrison
Stayed 1 night in Apr 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to beach
Stayed 4 nights in Apr 2024

4/10 Poor

Erika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE IF THIS HOTEL…!!! EXPEDIA DID NOT MENTION THIS HOTEL IS UNDER RENOVATIONS ! Here is what was terrible: Construction: this hotel is going through construction. The lobby is non existent with water, leaks and drywall everywhere. Super unsafe and creepy looking Parking is a problem. The hotel does not have enough parking spaces so if you get back to your hotel pass 8 you will not find a parking space you will have to park in the front desk area that is exactly and be ready to walk 1/4 of a mile in the dark where there are alligators in the surrounding. The cleaning service is poor. They did not clean our room on our last night so we had to come back to a dirty room. Wet and dirty towels and blankets. Also we asked for an extra blanket and they never brought it. If this is okay in your books then you will be okay but I personally will never return to this hotel. And Expedia failed in letting me know that this hotel was going through construction!!!

6/10 Okay

Tim

Traveled with partner
Disliked: Property conditions & facilities
Under construction

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The construction
Stayed 5 nights in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 21, 2024
Hi Michael,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay. Once the renovations are completed, we hope to see you again.

6/10 Okay

Micaela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very quiet. Family friendly area.
Stayed 1 night in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 18, 2024
Hi Miceala,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Julie

Traveled with family
Disliked: Amenities, property conditions & facilities
Inconvenience and breakfast was lacking
Stayed 1 night in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 12, 2024
Hi Julie,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced during your stay. Once the renovations have been completed, we certainly hope you consider staying with us again.

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
We stayed on the first floor. One of our beds was broken and when I unknowingly sat on the edge I fell. I reported this twice. Although the hotel is under construction I was most bothered by how I felt dirty my entire stay. The room had a terrible dampness that made the trip terrible. The console between the beds was even tilted down. I’m really shocked they would even bother to utilize that room. 107
Stayed 3 nights in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 12, 2024
Hi Robert,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced during your stay. Once the renovations have been completed, we certainly hope you consider staying with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 12, 2024
Hi David,Thank you so much for your feedback, we really appreciate it.

6/10 Okay

Dena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonia S. King, Front Desk Manager on Mar 12, 2024
Hi Dena,Thank you so much for your feedback, we really appreciate it.

2/10 Terrible

Scott

Stayed 1 night in Feb 2024
Response from Sonia S. King, Front Desk Manager on Mar 21, 2024
Hi Scott,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

genaro

Stayed 2 nights in Feb 2024
Response from Sonia S. King, Front Office Manager on Feb 12, 2024
Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you experienced during your stay. It is always our goal to exceed the expectations of our guests.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Sonia S. King, Front Office Manager on Feb 12, 2024
Thank you so much for your feedback, we really appreciate it. Weare delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Ilona, Shelton

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Sonia S. King, Front Office Manager on Feb 7, 2024
Thank you for your feedback, we really appreciate it. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Selena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovation but didnt affect my stay at all on the weekend. Very convenient to Coligny Plaze and a mile away from the Sea Pines Gate.
Stayed 2 nights in Feb 2024
Response from Sonia S. King, Front Office Manager on Feb 7, 2024
Thank you for your feedback, we really appreciate it. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Dontori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sonia S. King, Front Desk Manager on Jan 22, 2024
Hi Dontori,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Josh

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice other than construction during our stay.
Stayed 3 nights in Jan 2024
Response from Sonia S. King, Front OfficeManager on Jan 8, 2024
Hi Josh,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Derek

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in pretty late and needed just one night. The rooms are located away from check in. We park in a literal construction zone which we ignore as we walked up. The building is literally falling apart, no real walls up in elevators. And again fine but at that rate, those rooms should just be closed off and not for customers to use. We settle in and get our kids to sleep as is it late. We go to lock the door and the door do not LOCK at all. When I say AT ALL, the latches don't even line up to go into one another to secure. We have a full video of us literally going into the room no key card or anything! And again we find this out close to midnight as our children are already asleep and it's freezing out. So we honestly just dealt with it for the night and used that pathetic top latch to make sure no one was able to break in. I can send the video for your reference but I suggest you let this hotel know that room 427 and likely all the rooms in this tower are unsafe. We were in a rush to get back home and had to leave otherwise I would have went and raised hell in the lobby. This was an absolute waste of money and I will also be leaving a full review on any other site to let others know to avoid this place at all costs. Also when we were trying to leave the construction parking, they were unloading concrete and there is only ONE way out of this area. So we sat there called lobby no answer. Employee on golf cart said to knock on trucks door to ask them to move....UNPROFESSIONAL
Stayed 1 night in Jan 2024
Response from Sonia S. King, Front OfficeManager on Jan 8, 2024
Hi Derek,Thank you for your feedback, we really appreciate it. We apologize for any inconveniences you may have experienced. Please note there is information concerning our renovations on all websites. Also know that we use feedback such as yours to continue to train our staff for better service.

6/10 Okay

Christina

Stayed 2 nights in Dec 2023
Response from Kym GM on Jan 24, 2024
Thank you Christina. We recognize that the construcition on property is not fun for guests. We know that the end result will be worth it!

10/10 Excellent

Fidencio E.

Stayed 1 night in Dec 2023
Response from Sonia S. King, Front OfficeManager on Jan 8, 2024
Hi Fidencio E.Thank you so much for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Sherman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close until you complete remodel
Place is under construction but the room was dated and repairs completed in bathroom looked like a handyman completed very noticeable and tacky . Construction will wake you in the morning disclaimer isn’t given until you check in
Stayed 5 nights in Dec 2023
Response from Sonia S. King, Front OfficeManager on Dec 31, 2023
Hi Sherman,Thank you so much for your feedback, we really appreciate it. We apologize for any inconveniences you experienced during your stay. Please know we strive to exceed the expectations of our guests.

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay very comfortable good breakfast and hours
Stayed 1 night in Dec 2023
Response from Terra on Dec 25, 2023
Hi Janice,Thank you for choosing to stay here on Hilton Head Island at Holiday Inn Express. We appreciate you taking time to give us a review and sharing your feedback. It is great to hear you had a wonderful stay and we were able to accommodate your needs. We look forward to a future return and the great customer service we provide.

10/10 Excellent

RAMAN

Stayed 2 nights in Dec 2023
Response from Sonia S. King, Front Desk Manager on Jan 22, 2024
Hi RAMAN,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Karen

Stayed 1 night in Dec 2023
Response from Sonia S. King, Front OfficeManager on Dec 18, 2023
Hi Karen,Thank you so much for your feedback, we really appreciate it.

2/10 Terrible

Louis

Stayed 2 nights in Dec 2023
Response from Sonia S. King, Front OfficeManager on Dec 13, 2023
Thank you for your feedback, we really appreciate. We apologize for any inconveniences you may have experienced during your stay. We always strive to exceed the expectations of our guest. Please know we use feedback such as yours to continue to train our staff for better service.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sonia S. King, Front OfficeManager on Dec 13, 2023
Thank you for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Melissa

Stayed 1 night in Nov 2023
Response from Terra on Dec 25, 2023
Hi Melissa,Thank you for choosing to stay with us here on Hilton Head Island at Holiday Inn Express. We appreciating you taking time to complete a review and glad you a great stay with us.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The hotel was being renovated but it didn’t really affect our stay. Nice outdoor pool. The breakfast which was included was good. The only detriment was you had to either walk or drive to the main check in building for breakfast or to go to the gym.
Stayed 3 nights in Nov 2023
Response from Sonia S. King, Front Desk Manager on Nov 23, 2023
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Kimberly

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sonia S. King, Front Desk Manager on Nov 23, 2023
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sonia S. King, Front Desk Manager on Nov 23, 2023
Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Lila

Stayed 1 night in Nov 2023
Response from Sonia S. King, Front OfficeManager on Dec 13, 2023
Thank you for your feedback, we really appreciate. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and beautiful rooms
We loved the location of this hotel. We could easily walk to the beach, shops, and restaurants. The park that is nearby was wonderful. Our room was comfortable and clean. We adored how it was decorated. We can't wait to come back.
Stayed 2 nights in Nov 2023
Response from Sonia S. King, Front OfficeManager on Nov 14, 2023
Hi Jack,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

McKinley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonia S. King, Front OfficeManager on Nov 14, 2023
Hi McKinley,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonia S. King, Front Office Manager on Nov 12, 2023
Hi Colleen,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

FRANK

Traveled with family
Was excellent courteous friendly enjoyed the stay very much
Stayed 1 night in Oct 2023
Response from Sonia S. King, Front OfficeManager on Nov 1, 2023
Hi Frank,Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.