Posted Mar 14, 2016
I had previously booked through expedia.co.uk a two night stay at this Hotel; due to circumstances beyond my control, I did not arrive in time to spend my first night in the Shindom-Xin Jie kou, (02/03/2016) However, I did arrive at the above mentioned Hotel in time to spend the second night (03/03/2016) of my stay, at the Hotel; only to be told by the Hotel staff (management) that 'my-room' had been "let-out" and therefore was no longer available? I said to the Hotel staff, you cannot do that? I had paid by visa debit prior for a two night stay! There answer was, we assumed you would not be arriving, and therefore, your room is now not available? It was plainly obvious to me, there was no point in arguing! On top of that, they then told me, they had "no other rooms available (vacant) and recommended to me to go and book into another Hotel? H'mm?? A "double whammy for me?) I obviously had no choice, but to comply?? The only Hotel in walking distance, (it was now midnight) did have a room available, but the cost for one night was going to be £55 for one night, (an extra £23.75) twin beds instead of a King size, and without breakfast?? Considering I had already 'paid' for "my room" this is a disgusting way to treat a paying customer (tourist) A very inappropiate way to treat a visiting couple on their holiday?!!? TERRIBLE.