Indoor pool, sun loungers
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Reviews of Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham

4.5 out of 5
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham
Avenida Cristiano Machado 4001 Ipiranga, Belo Horizonte, MG

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1007 reviews" "
Rating 8 - Good. 223 out of 1007 reviews" "
Rating 6 - Okay. 93 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Amenities
.
Stayed 4 nights in Feb 2024

8/10 Good

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

6/10 Okay

Daniel

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Liked: Staff & service
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Well situated in BH. Staff friendly and front desk Bruna is fluent in English .
Stayed 8 nights in Mar 2024

10/10 Excellent

Robson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services, Clean and great selections for breakfast meal.
Stayed 5 nights in Mar 2024

2/10 Terrible

Thiago

Liked: Cleanliness
Disliked: Staff & service
Atendimento péssimo
Stayed 2 nights in Mar 2024

10/10 Excellent

Marluzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marluzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Jagannathan, Carbondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, close to shopping & convenient location.
Stayed 1 night in Feb 2024

10/10 Excellent

Alessandre

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place!
Stayed 5 nights in Feb 2024

10/10 Excellent

Jagannathan, Carbondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value & very good breakfast.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liz M

Stayed 2 nights in Feb 2024

10/10 Excellent

Liz M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times over the years. The staff is always helpful, it is always clean and the food is always good. I highly recommend it !!!
Stayed 2 nights in Jan 2024

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a nice, comfortable hotel.. however, it is old, and the facilities are really bad. On the positive side, the staff is very friendly and the breakfast buffet is good.
Stayed 3 nights in Dec 2023

4/10 Poor

GAGANPRIT

Stayed 1 night in Dec 2023

8/10 Good

Emily

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is well known in the area for being the best hotel in the city. I thought the hotel was fine - it was relatively clean, the front desk staff spoke English which was a huge plus at check in and check out, the room itself was spacious although during both stays the couch was stained and during our second stay the wall was stained. The TV was very confusing and difficult to operate. There were multiple options for watching TV but no instructions for how to get to each area. Instructions for the multiple remotes would have been very helpful. We didn't get the opportunity to use the various facilities that the hotel offers but we did walk by them and apart from the pool being incredibly crowded they all looked good. Pulling into the hotel could be tricky depending on what time of day you were arriving. The entry/drop off/pick up area is very small for the size of the hotel and it's conference center and was often very crowded.

10/10 Excellent

Cileia Miranda, Sunny Isles Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located. Staff were very helpful. Breakfast is excellent.
Stayed 10 nights in Nov 2023

10/10 Excellent

Marluzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel atmosphere
Stayed 1 night in Nov 2023

10/10 Excellent

Kamerin, Eugene

Stayed 2 nights in Nov 2023

10/10 Excellent

Marluzia

Stayed 4 nights in Sep 2023

8/10 Good

Zuleika

Stayed 1 night in Oct 2023

8/10 Good

Cosme Queiroz

Stayed 1 night in Aug 2023

2/10 Terrible

julian Alfredo

Traveled with family
Disliked: Property conditions & facilities
Air conditioning wasn’t cooling properly, besides it was making noise, told the management about it and they took for ever to fix it. The safe in the room didn’t work either. The everyday room cleaning was skipped in two occasions. A group of football players arrived at the hotel and the management closed all access to enter the hotel, so I had to wait hours before I was given access to my room. I would rate this hotel a 3 star hotel
Stayed 6 nights in Aug 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

4/10 Poor

Flavia

Disliked: Cleanliness
I have problem with the AC was dropping water and stop work
Stayed 3 nights in Jul 2023

10/10 Excellent

Kamerin, Eugene

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not recommended
The pics are clearly not very accurate. Very old rooms and with a loads of faulty points (AC, doors, bathtubs… fire water sprinkler covered - safety hazard) Very dirty. Found loads of hair and dust. Some of the staff at the lobby did try to help, but overall the service and the room did not deliver. I cannot recommend this hotel to anyone. There are better hotels with better prices in Belo Horizonte.
Stayed 3 nights in Jul 2023

4/10 Poor

Samuel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Old and very unprepared staff. Food is average and service very poor. Should be a 4-star hotel at most. Water dirty for showers and sink and too hot then cold. Very uncomfortable.
Stayed 4 nights in Jul 2023
Response from Equipe Ouro Minas on Jul 17, 2023
Thank you for taking the time and writing a review to let us know how your experience was. We also thank you for giving us feedback on improvements that can be made.

10/10 Excellent

Jasia

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever I come to Belo Horizonte I always stay at Ouro Minas Hotel. The staff is friendly and bilingual (my Portuguese isn’t great so I really appreciate that) breakfast is good, and the prices aren’t bad for the long stays that I’m usually there for.
Stayed 12 nights in Jun 2023
Response from Equipe Ouro Minas on Jul 17, 2023
Dear Jasia, We are very happy to know that we were able to offer you a pleasant stay. We hope that she can return many more times and that we will be able to provide her with always very positive experiences.

10/10 Excellent

Lyderson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Equipe Ouro Minas on Jul 17, 2023
Prezado Lynderson, agradecemos por compartilhar sua experiência. Um retorno tão positivo consegue motivar a equipe inteira. Esperamos que possa retornar muitas outras vezes e consigamos lhe proporcionar momentos sempre muito agradáveis.

10/10 Excellent

Ina, Palatine

Great
Stayed 1 night in Jun 2023
Response from Equipe Ouro Minas on Jul 17, 2023
Dear Ina, we are very happy to know that we were able to offer you a pleasant stay. We hope that she can return many more times and that we will be able to provide her with always very positive experiences.

8/10 Good

Vivian

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Muito bom !!
Ficamos um dia no ouro minas e tudo correu tranquilo . O café da manhã e muito bom e atendimento também ! Vívian/Flórida
Stayed 1 night in May 2023
Response from Equipe Ouro Minas on Jul 17, 2023
Prezada Vivian, ficamos muito felizes em saber que conseguimos lhe oferecer uma hospedagem agradável. Esperamos que possa retornar muitas outras vezes e consigamos lhe proporcionar experiências sempre muito positivas.

10/10 Excellent

Daniel Neves

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 1 night in Mar 2023
Response from Equipe Ouro Minas on Mar 16, 2023
Prezado Daniel, agradecemos por compartilhar sua experiência. Um retorno tão positivo consegue motivar a equipe inteira. Esperamos que possa retornar muitas outras vezes e consigamos lhe proporcionar momentos sempre muito agradáveis.

10/10 Excellent

Carlos, Ft Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in Belo Horizonte.
Stayed 5 nights in Jan 2023
Response from Equipe de Marketing on Feb 22, 2023
Dear Carlos, I am very happy to know that you are offering a pleasant stay. I hope you can return many more times and we can provide you with always very positive experiences.

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
X
X
Stayed 5 nights in Dec 2022

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Need improvement on treating clients
Next time I will look for others options. Disappointed with how we were treated.
Stayed 1 night in Dec 2022

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not 5stars as I thought
Very disappointed when th so many aspects
Stayed 2 nights in Dec 2022

8/10 Good

paulo

10/10 Excellent

Marluzia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a great experience staying at this hotel

10/10 Excellent

Claudio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2022

10/10 Excellent

richard

Stayed 1 night in Aug 2022
Response from Equipe de Marketing on Aug 10, 2022
Prezado Richard, agradecemos por compartilhar sua experiência. Um retorno tão positivo consegue motivar a equipe inteira. Esperamos que possa retornar muitas outras vezes e consigamos lhe proporcionar momentos sempre muito agradáveis.

2/10 Terrible

Harry

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
Very disappointing stay. Terrible service, the room wasn't clean, the sheets were stained. The restaurant service was horrible.
Stayed 2 nights in Jul 2022
Response from Equipe de Marketing on Aug 10, 2022
Dear Harry, we appreciate the feedback. Honest reviews are our main tool for improvement. We are sorry that we were not able to offer you a pleasant experience. In this way, we hope you can return and we can offer you a much more pleasant experience, built on feedback like yours.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
O hotel é ótimo, mas carece de uma renovação para se manter no nível de outros hotéis de categoria semelhante. Um pequeno detalhe que senti que poderia melhorar é nos banheiros, que contam com dispenser para papel higiênico que são extremamente inconvenientes para uso. Tenho certeza que economizam algum custo para o hotel, mas sacrificam a conveniência do hóspede. No geral, um ótimo hotel. Recomendo a todos que forem a Belo Horizonte e precisam estar próximos ao estado de futebol.
Stayed 2 nights in May 2022
Response from Equipe de Marketing on Jun 14, 2022
Prezado Leonardo, agradecemos por compartilhar sua experiência. Ficamos muito felizes em saber que conseguimos lhe oferecer uma hospedagem agradável. Agradecemos também pelos pontos de melhoria. Avaliações sinceras são nossa principal ferramenta. Esperamos que possa retornar muitas outras vezes e consigamos lhe entregar um Ouro Minas cada vez melhor.

2/10 Terrible

Tyler

Stayed 1 night in Apr 2022
Response from Equipe de Marketing on Jun 14, 2022
Prezado Tyler, agradecemos por dedicar o seu tempo e escrever uma avaliação para nos dizer como foi sua experiência. Lamentamos imensamente que o serviço não tenha atingido a satisfação desejada.

10/10 Excellent

Silvio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was PERFECT. I have stayed in a lot of hotels but Ouro Minas its my absolutely favorite
Stayed 2 nights in Apr 2022
Response from Equipe de Marketing on Apr 27, 2022
Dear Silvio, thank you for sharing your experience. Such a positive feedback manages to motivate the entire team. We hope you can come back many more times and we will always be able to provide you with very pleasant moments. We love the photos!