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Reviews of Queens Head Hotel

3 out of 5
Queens Head Hotel
6 Sandgate, Northumberland, Berwick-upon-Tweed, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 134 reviews" "
Rating 8 - Good. 32 out of 134 reviews" "
Rating 6 - Okay. 7 out of 134 reviews" "
Rating 4 - Poor. 0 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with partner
Great cozy hotel, , great food, and staff location is perfect for centre, bars and restaurants, definitely return here
Stayed 2 nights in Mar 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
This was extremely competitively priced and was good value for B&B. Staff were ,on the whole,charming Would stay again
Stayed 1 night in Nov 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and fab
The staff were all fantastic and friendly. There was an issue with the tv's that needs sorting out. Breakfasts were very good and more than adequate. Its a Grade 2 building so has its quirks but en suite was clean and shower good. Rooms were a good size and heating good. Beds comfortable. A little noise at 6:30 with bin men but hey ho, time for a wee anyway. We had Room 1 and no problems
Stayed 3 nights in Nov 2023

10/10 Excellent

Evonne

Stayed 1 night in Oct 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and friendly, and so charmingly situated. The staff were lovely. The room was comfy -- love the floral throw cushions! A very pleasant stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a gem. no nosiy door slamming or noise form the street you tend to get a other hotels. staff were excellent and would like to give out a special shout to Kat and Jordan
Stayed 3 nights in Sep 2023

6/10 Okay

Dorothy

Stayed 1 night in Sep 2023

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffing. Always courteous and efficient. Much appreciated extra effort to celebrate our anniversary.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emma Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Mrs Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Well kept extremely olde pub hotel. Comfortable room and bed. Modern en-suite bathroom with a powerful shower. Fluffy towels and individual shampoo, conditioner etc. breakfast was excellent -choices of cooked breakfast ranged from poached eggs on toast to a whole fresh kipper and anything in between. A selection of cereals, yoghurts and fresh fruit , toast, juices coffee and tea. Well worth the money.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable small hotel with great staff and good food.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't fault it, friendly caring staff ,the food was excellent .Highly recommend Queens Head Hotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Traditional Hotel.
Nice traditional hotel, right in town. Good food and lovely staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Martin

Stayed 1 night in Jun 2023

10/10 Excellent

Janice, Cleburne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Over 200 years old. So quaint. And the staff were fab!
Stayed 1 night in May 2023

10/10 Excellent

Philip

Stayed 2 nights in Mar 2023
Response from Group Retreats Team on Mar 8, 2023
Dear Philip. Thank you for your feedback, we’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon.

10/10 Excellent

Ross

Stayed 1 night in Feb 2023
Response from Group Retreats Team on Feb 23, 2023
Dear Ross, Thank you for your feedback, we’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly recommend
I highly rate this hotel, stayed one night and was impressed with the service and high standards. Evening meal and Breakfast were also excellent! Will happily stay again :)
Stayed 1 night in Jan 2023
Response from Group Retreats Team on Feb 23, 2023
Dear PatrickThank you for your feedback, we’re really grateful and appreciate you taking the time to share your rating with us. We're so glad you had a lovely time at the Queens Head Hotel. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly little hotel
Friendly Kate on reception and Heather on breakfast - very convenient situation
Stayed 2 nights in Jan 2023
Response from Group Retreats Team on Feb 23, 2023
Good Afternoon, Thank you for your feedback, we’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon.

2/10 Terrible

Stuart

Stayed 1 night in Jan 2023
Response from Group Retreats Team on Feb 23, 2023
Dear Stuart, Thank you for your Feedback, I am ever so sorry to hear you didn't have a good experience at our Hotel, Please do let me know if you have any constructive feedback for us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely wee place, thoroughly recommend it.
Stayed 1 night in Nov 2022

10/10 Excellent

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming
Had a really enjoyable stay at the Queen's Head for my appearance at the Berwick Literary Festival. Welcoming staff, very comfortable and a great breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Stuart

Stayed 2 nights in Oct 2022

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Staff made us welcome and comfortable Rooms we’re clean and roomy We felt wanted and nothing was too much trouble for any of the staff.
Stayed 4 nights in Jun 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Margaret

Stayed 1 night in May 2022

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic friendly staff. Resturant amazing
Stayed 1 night in Apr 2022

6/10 Okay

david

Liked: Cleanliness, staff & service
Pleasant, helpful staff. Room was the smallest we’ve ever stayed in. Room door took two of us to open and the sliding door to the bathroom didn’t fully close.
Stayed 2 nights in Mar 2022

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay only downgraded 1 point due to room heater not working
Stayed 1 night in Mar 2022

10/10 Excellent

NATASHA, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and personal attention. Breakfasts were insanely, tasty good. Very comfortable beds. Quiet and convenient location.
Stayed 1 night in Nov 2021

10/10 Excellent

Diane

Traveled with partner
Liked: Staff & service
Lovely room, staff very friendly excellent service and great breakfast would recommend this hotel and will be back.
Stayed 2 nights in Oct 2021

10/10 Excellent

Colin

Stayed 3 nights in Sep 2021

6/10 Okay

Chris

Stayed 1 night in Aug 2021

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, great location restaurant was great
Stayed 1 night in Sep 2021

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel food good , bed terrible
Stayed 2 nights in Aug 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent four days here
Very friendly and helpful staff. The room was large and comfortable, a couple of very minor issues which we didn’t bother about but no doubt some fussy people would make an issue. The choice at breakfast was excellent and again the staff were happy to make sure you had everything you wanted. The evening meals are fabulous, the food is so good and so well presented we didn’t bother eating anywhere else, highly recommended. Again the staff were on hand with a friendly, helpful and speedy service.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Wonderful place to stay food amazing and staff too.Well looked after and nothing too much trouble for them
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2021

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly small hotel in central Berwick
Cath had a lot to do and had to close the kitchen as water damage to equipment.She supplied an enormous German breakfast of cold meats,cheese etc far more than the miserable French version!
too much for me!
Stayed 1 night in Jul 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay. Good location. Basic hotel
We had a good stay. The hotel was clean but basic. Staff were attentive and the food was good but expensive. The hotel location was perfect for walking the town walls and free parking through the arches on the quay side
Stayed 4 nights in Jun 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is Excellent
The staff in this hotel are excellent and go way beyond expectations. Parts of the hotel are a bit tired but our room was lovely and clean. The food is excellent.
Stayed 4 nights in Jun 2021