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Reviews of Cozy Cabin- Village - Hot Tub

Cozy Cabin- Village - Hot Tub
Big Bear Lake, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 27 reviews" "
Rating 8 - Good. 4 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.8/10

Cleanliness

Reviews

10/10 Excellent

Vanessa V., Los Angeles, CA

Liked: Cleanliness
Convenient, Cozy Cabin Close to Town
My boyfriend and I enjoyed our weekend stay. The location was perfect - Big Bear Village was a less-than-10-minute walk from the cabin. We enjoyed hiking, strolling along the Stanfield Marsh boardwalk, and eating/drinking/shopping in town. The cabin was fine for 2 people. There’s only 1 bathroom so it might be a tight fit for more than 1 couple, a small family, or 2-3 close friends. I don’t believe the cabin had a dishwasher which was fine for us since we ate all meals in town. The couch was comfy, and the place was clean. Perfect for a short stay.
Stayed 3 nights in May 2023
Response from VrboOwner on Jun 2, 2023
We are delighted to hear that you and your boyfriend enjoyed your weekend stay at our cabin. It's wonderful that the location was convenient for exploring Big Bear Village and enjoying all the activities the area has to offer. We're glad you found the cabin clean and comfortable, and that the amenities suited your needs. We appreciate your feedback regarding the bathroom and dishwasher, as it helps us provide accurate information to future guests. Thank you for choosing our cabin for your getaway, and we hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

Kathy L.

Liked: Cleanliness
New Years in Big Bear
Great location to walk to Village. The only thing I wish I got instructions for was which direction to pull/push the fireplace vent to open. Also recommend that you include instructions on how to operate and/or just to change the temperature for the hot tub and where the light switch for back yard was. I would recommend changing the sheets to ones that aren’t rough and using a thicker comforter vs layers of blankets that don’t stay on bed so well. The TV in one of the bedrooms did not work with Amazon stick there or remote ran out of battery (either way, it did not work). I’d also recommend adding a couple of wine glasses and one extra soap for hand washing in bathroom. Oh, slightly inconvenient to not have dishwasher with the limited counter space. It would be nice to also just have code for the door vs carrying a key. Thanks for listening to the feedback.
Stayed 3 nights in Dec 2023
Response from VrboOwner on Jan 10, 2024
Thank you for sharing your detailed feedback following your stay at Big Bear Vacations. We appreciate your insights and suggestions, as they are valuable in helping us enhance our guest experience. We'll certainly take your comments into consideration, including providing clearer instructions for the fireplace vent, hot tub operation, and locating the backyard light switch. Additionally, we'll address the bedding concerns, TV functionality, kitchen amenities, and explore options for a more convenient entry system. Your input is invaluable, and we're committed to making necessary improvements. We hope to have the opportunity to welcome you back, providing an even better stay in the future.

8/10 Good

Sarah B.

Liked: Cleanliness
Excellent Location
We had a nice stay in Big Bear. It was very easy to check in and to find the house. We were an easy drive to every place we wanted to visit and the property manager was responsive to our needs.
Stayed 4 nights in Aug 2023
Response from VrboOwner on Sep 19, 2023
We're thrilled to hear that you had a nice stay in Big Bear Vacations! It's great to know that the check-in process was easy, the house was easily found, and you had convenient access to the places you wanted to visit. We're also pleased that our team was responsive to your needs, ensuring a smooth and enjoyable experience during your stay with Big Bear Vacations. We hope to welcome you back for more wonderful visits in the future. Thank you for choosing us!

10/10 Excellent

glenda b.

Liked: Cleanliness
Mini Vacay
Very quiet and relaxing
Stayed 2 nights in Aug 2023
Response from VrboOwner on Aug 29, 2023
Thank you for staying with us at Big Bear Vacations and for sharing your feedback about your experience. We're pleased to hear that you found the property quiet and relaxing. If you decide to visit again, we'll be here to provide another tranquil and enjoyable stay. Your satisfaction is important to us, and we look forward to hosting you in the future.

8/10 Good

Kelsey D.

Honeymoon getaway
My husband and I stayed one night for a short honeymoon after a courthouse wedding. I picked this location because of the proximity to the village and the hot tub. Unfortunately the hot tub was yellow when we opened the lid and we ultimately decided not to use it during our stay. That was disappointing since it was the main factor in why we chose that location. However, communication was great from Big Bear Rentals and the company was incredibly smooth for check in and check out. I would recommend the company and use them again.
Stayed 1 night in Jun 2023
Response from VrboOwner on Jun 4, 2023
Congratulations on your recent wedding, and thank you for choosing Big Bear Vacations for your short honeymoon. We apologize for the disappointment you experienced with the hot tub, and we sincerely regret any inconvenience caused. If we had been aware of the issue, we would have immediately sent our maintenance team to address it. Nevertheless, we appreciate your kind words about our communication and the smooth check-in/check-out process. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Stephen G.

Liked: Cleanliness
Awesome thanks
Everything was awesome, check in was a breeze
Stayed 3 nights in May 2023
Response from VrboOwner on May 30, 2023
We're thrilled to hear that everything was awesome during your stay with us! It's great to know that the check-in process was smooth and hassle-free. Thank you for choosing Big Bear Vacations, and we hope to have the pleasure of hosting you again in the future for another fantastic experience!

10/10 Excellent

Lynn B.

Liked: Cleanliness
Cozy
We enjoyed our stay
Stayed 3 nights in May 2023
Response from VrboOwner on May 16, 2023
Thanks so much Lynn! Our team cant wait to host you again!

4/10 Poor

Justin M.

Disliked: Cleanliness
Poor property management, misleading listing
We arrived before a pending blizzard. Yes we were told about the snow however we arrived with a vehicle prepared for and capable of traveling in the snow. However when we arrived we were told we had to shovel the property ourselves. I am completely fine with shoveling what has accumulated since the time of our arrival. However when we arrived at the property it was clear that it had not been shoveled in days as the snow in the driveway was ice pack and unable to be cleared with a conventional shovel. The shovel provided was tethered to the house and did not even reach to the end of the driveway and was so small it seemed like a shovel used for dirt. We called the property to inform them that we couldn’t even break through the snow pack with the shovel and they promised to send a plow but a plow did not appear and we eventually went and found our own shovel to get a dent out of the driveway so we could at least get our car a little bit of the street. Every property in the area that was managed by a company other than Big Bear Vacations was being plowed with a professional plow. Once we got in, the dishes were found in the cabinet and had clearly not been washed as some glasses had lipstick on them. The hot tub water was murky and had a strong mold smell. The container that normally holds chlorine tablets was completely empty. I’m from Colorado so I’m well traveled in snowy conditions and know that you must prepare ahead of time and just telling people to reschedule their vacation rather than adequately preparing your property for the snow is not good property management. The property should be cleared of the snow when I arrive and I should only have to clear what has accumulated during my stay.
Stayed 2 nights in Feb 2023
Response from VrboOwner on Mar 5, 2023
Thank you for choosing to stay with us at Big Bear Vacations. We're extremely sorry to hear that your experience didn't meet your expectations and that some of the amenities were not as you expected them to be. We have addressed the issues you mentioned with our maintenance and housekeeping teams, and we have forwarded your concern to our management. We are looking into this issue and hope to resolve it promptly and accurately. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. We sincerely hope that you will give us another chance to better serve you in the future.

4/10 Poor

Hovsep M.

Disliked: Cleanliness
Good location, dirty house
Very good location but unfortunately the house was pretty dirty and the kitchen appliances were old/somewhat broken The heater did not go over 75 degrees and the spa lights did not work. All the knobs and handles in the house for the doors/ cabinets were oily
Stayed 2 nights in Feb 2023
Response from VrboOwner on Feb 14, 2023
Thank you for choosing to stay with us at Big Bear Vacations. While we're glad that you find our cabin location to your liking, we apologize for any inconvenience you may have experienced. We appreciate your valuable feedback, as it helps us identify areas where we can improve the guest experience. We will share your feedback with our housekeeping and maintenance team, and rest assured that we are taking the appropriate measures to address the concerns you raised. We look forward to seeing you again soon.

10/10 Excellent

Joshua G.

Liked: Cleanliness
Enjoyable
It’s was perfect for the weekend and enjoyable for the whole group. Definitely coming back!!
Stayed 3 nights in Dec 2022
Response from VrboOwner on Feb 3, 2023
We are incredibly grateful that you took the time out to leave us a 5-star review. Thank you for choosing to stay at Big Bear Vacations. We look forward to hosting you again soon.

10/10 Excellent

Carrie M., Simi Valley, USA

Liked: Cleanliness
Perfect Location
Perfect location to be close to the Village. Close but not too close. House is really nice and clean. Lots of room to hang out in the living room and watch a movie. We didn’t use the spa, but it sounded like it was keeping itself clean. Check in process was the only thing that I felt could be better. We were told to come check in then we would get an email with the info closer to check in time, and I ended up having to call. Also the chat feature didn’t seem to work. But all in all, I would definitely stay there again next time we come. Heater worked great. Couch seemed new so I noticed someone had reviewed that it was old and broken, they must have listened and replaced it. Highly recommend!
Stayed 2 nights in Dec 2022
Response from VrboOwner on Dec 23, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review, Carrie. We are thrilled that you enjoyed your stay and that you were able to take advantage of the great location and amenities that our property Cozy Cabin offers. We take all feedback to heart and have noted every guest's feedback for improvements. Hope to see you again!

10/10 Excellent

Pedro D., Buellton

Liked: Cleanliness
Getaway weekend
We’ve been wanting to book a small intimate spot for a little weekend getaway and her only request was to be pet friendly and a hot tub.. and this was exactly what we wanted.
Stayed 2 nights in Jul 2022
Response from VrboOwner on Aug 9, 2022
Seeing that you had a 5-Star experience is the best thing we could hope for, Pedro. Thank you for choosing Big Bear Vacations and we look forward to hosting you again soon.

10/10 Excellent

Rebecca B.

Liked: Cleanliness
Getaway in the woods
We had a great time in Big Bear and at this cabin. The only thing I wish is that we would have been able to stay longer. The hot tub was a great way to unwind at the end of the day and we had a nice bbq on the deck. Thanks!
Stayed 1 night in Jun 2022
Response from VrboOwner on Jun 9, 2022
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Rebecca. Thank you for choosing Big Bear Vacations. We are all looking forward to hosting you again!

10/10 Excellent

Stephanie M.

Liked: Cleanliness
Cute little cabin
This was a nice cabin. Perfect size for 2 besties on a weekend getaway. Hot tub was GREAT. Some really simple upgrades could make this place outstanding. The shower REALLY needs some help. Location is wonderful! Loved the wood burning fireplace.
Stayed 3 nights in Apr 2022
Response from VrboOwner on Jul 18, 2022
Thank you so much for sharing your kind review! Our team strives for excellence in every stay for our guests and we are so happy to hear that your experience with us was great. We take all feedback to heart and have noted your feedback about the shower for improvements. Hope to see you again.

2/10 Terrible

kathy o.

Liked: Cleanliness
Stolen shoes
Went shopping on our last night and left brand new shoes behind the front door. Realized about 20 minutes after leaving property and called for someone have them shipped to us. Never received a call back. Finally called myself only to be told the shoes were not located. Unreal! I have teenagers that tend to be forgetful- we will stay elsewhere next time.
Stayed 3 nights in Feb 2022
Response from VrboOwner on May 21, 2022
Thank you for taking the time to leave us a review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are disappointed to learn of the shortcomings you experienced and I have forwarded your concern to our management. We are looking into this issue and hope to resolve it promptly and accurately. We hope you will give us another chance in the future, so we can share a more positive experience.

10/10 Excellent

Kimberly B.

Liked: Cleanliness
Great cabin & location
Awesome location ,you can walk to the village. although the couch was very broken down & issues with the toilet , the cabin was great , private , and quiet ! The hot tub was amazing & I’ll definitely stay there next time I’m in big bear !
Stayed 3 nights in Feb 2022
Response from VrboOwner on Feb 24, 2022
Thanks so much for sharing your experience with us Kimberly! We have noted your feedback and suggestions for improvement with our team and can't thank you enough for these details. We are all looking forward to your return visit to the mountains!

6/10 Okay

Karalee W.

Good Location, but that’s it
We stayed here back in November and enjoyed it enough that we booked for the MLK holiday weekend, which was priced at a premium. Upon our departure in Nov, I emailed the property managers with some items to attend to, namely, that the gate in the fully fenced backyard is broken, and we managed to keep it upright by leaning a huge fallen tree branch against it. We also noted a lot of dog poo in the yard, and that the tv in one of the bedrooms is completely non functional. When we checked in for our December visit, none of these items had been addressed- in fact, the gate had been removed, and in its place was a board, maybe thigh high, definitely not a fixed fence. TV still broken, ice all over the deck, and the shower drain was clogged. The water in the hot tub was low as well, and didn’t appear to have been serviced before our visit. When I emailed big bear vacations about any of this, I never received a reply. For top dollar, I’d expect more than basic accomodations. The location is good, a few minutes’ walk from the Village, but that’s about it.
Stayed 4 nights in Jan 2022
Response from VrboOwner on Jan 28, 2022
Karalee - thank you again for sharing this very valuable feedback with us. We are working with our owners to improve the cabin and provide a much better experience for guests. We sincerely hope to host you again!

10/10 Excellent

Shafie S., Torrance,CA

Liked: Cleanliness
Close to Slopes!
Had a phenomenal time at this property! What you see is what you get. Close to Snow Summit and Big Bear village! Outdoor hot tub was great!
Stayed 2 nights in Jan 2022
Response from VrboOwner on Jan 28, 2022
We are so happy to hear of your wonderful experience with us for your mountain getaway. Thank you again for being such great guests and treating our home as your own! Our team is looking forward to the opportunity to host you again!

8/10 Good

Tessa C., Mission Viejo

Liked: Cleanliness
Cozy & Convenient Cabin
Great location next to town, easy parking, easy access, great fireplace and kitchen with all the essentials. Bed in one of the rooms is too old and soft, toaster oven doesn’t work and jacuzzi needs major chlorine cleaning. Overall a good stay.
Stayed 2 nights in Jan 2022
Response from VrboOwner on Jan 14, 2022
Thank you so much for sharing your kind review! Our team strives for excellence in every stay for our guests and we are so happy to hear that your experience with us was wonderful. We take all feedback to heart and have noted your feedback for improvements. Hope to see you again!

10/10 Excellent

Daniel J., Newport Beach

Liked: Cleanliness
Neat Property & Location with Wonderful Natural Lighting
Nicely kept up 1960’s property with back deck hot tub and sizable back yard. Nice basic layout with great natural lighting in the living room via vaulted ceiling and clear story window. Deck wraps to west side with slider glass door which also helps with lighting. Up to date and sufficient kitchen facilities. Both bedrooms and single bathroom are modest but functional. Very large TV in living room above fireplace, and good size TV in each bedroom. Very short walk to the village, just be careful walking along street at night. Parking is minimal, but sufficient for 1 vehicle. Easy access from parking to front door The heater works but house doesn’t get above 64 degrees during the night, at least in the wintertime. . I would definitely stay there again as it was perfect for me
Stayed 3 nights in Dec 2021
Response from VrboOwner on Jan 3, 2022
We are so happy to hear of your wonderful experience with us for your mountain getaway. Thank you again for being such great guests and treating our home as your own! Our team is looking forward to the opportunity to host you again!

10/10 Excellent

Frank H.

Liked: Cleanliness
My Lady loved this Place
Nice Spot, Great Location. Rooms are lot Colder than Main Living Room but they do heat up during the night. Couldn't lower Temp of Jacuzzi but it worked well.
Stayed 2 nights in Dec 2021
Response from VrboOwner on Dec 23, 2021
Thanks so much Frank! We will look into your feedback regarding heat circulation! Glad you two enjoyed your visit with us! Looking forward to hosting you again!

10/10 Excellent

Shanna E.

Liked: Cleanliness
Great Cabin!
We spent a week here & really enjoyed our stay. Quiet neighborhood but close to the village for easy strolls to the stores & restaurants. If 4x4 trails are your thing, entrance to the south side trails is right around the corner, great fun! Lots of hikes up there too if you prefer that. The cabin was very comfortable and stayed really warm even during the cold nights. Especially enjoyed the jacuzzi! Would definitely come back here for future stays.
Stayed 5 nights in Nov 2021
Response from VrboOwner on Nov 26, 2021
So glad you enjoyed your week with us Shanna! Our team cant wait to host you again for another great visit!

8/10 Good

Robyn C., Redondo Beach, CA

Liked: Cleanliness
Would definitely book again!
This place had everything we needed. Very quiet area yet close to town. Clean and all amenities were as promised. Would be nice if you could skip checking in at the office. Especially with keyless entry. Seemed like a bit of a time waster.
Stayed 2 nights in Oct 2021
Response from VrboOwner on Nov 2, 2021
Thank you so much for your kind review Robyn. We too wish that this regulation could be avoided at times but unfortunately is part of the Big Bear Lake City regulations for all vacation rentals. Glad your home was only a couple mins away and this didnt damper your stay! Our team hopes to host you again soon!

10/10 Excellent

Jesse S.

Liked: Cleanliness
Location was perfect. Easy walk to shops , restaurants and bars.
Home was very relaxing and comfortable. Plenty of thought went into this rental to make you feel comfortable.
Stayed 1 night in Oct 2021
Response from VrboOwner on Oct 14, 2021
Thanks so much Jesse~ We hope to have the opportunity to host you again soon!

10/10 Excellent

Sedona M.

Liked: Cleanliness
Fine Little Spot
This property is in a great location and appointed with all the basics. Great stay!
Stayed 2 nights in Sep 2021
Response from VrboOwner on Sep 30, 2021
So glad you enjoyed your visit Sedona! Our team looks forward to hearing from you soon!

10/10 Excellent

Joshua B.

Liked: Cleanliness
Great spot
It is a nice quiet neighborhood and was nice and clean. The hot tub was fantastic for the summer nights and overall the property was very cozy.
Stayed 2 nights in Aug 2021
Response from VrboOwner on Sep 8, 2021
Super happy to hear that you enjoyed your visit with us Joshua! Our team is looking forward to hosting you again!

6/10 Okay

Eva A.

Okay rental
The property is as pictured but there are several things that need to be fixed. We chose this property based on lack of options. We have 2 ESA dogs with documentation from an actual doctor and were told that the "insurance" doesn't cover ESA dogs....whatever. Either way, we try to pick only pet friendly places so our options are often limited. The other limiting factor is the size of the properties available for just 2 of us. This is not specific to this instance, just an explanation as to why we chose this property. Having said that, the rental price was a reasonable rate so if cost is your criteria this place is fine. The couch is extremely broken in and the kitchen sink leaks. There is toilet paper but no other paper products (napkins/paper towels) so bring your own. There is also only one kitchen towel. Ours was brand new but not washed so it left lint on everything. The location is good. It's very close to The Village and to Snow Summit/Bear Mountain. In the future I would probably look for another property to rent.
Stayed 3 nights in Nov 2020
Response from VrboOwner on Apr 15, 2021
Eva, it was a pleasure hosting you at one of our homes! I really appreciate you taking the time to share your feedback and being so open with us. Know that since our stay we have resolved the issues and we'll ensure they don't reoccur. We hope you will come and see us again soon! Thank you so much!