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Reviews of Holiday Inn Birmingham Airport - NEC, an IHG Hotel

4 out of 5
Holiday Inn Birmingham Airport - NEC, an IHG Hotel
Birmingham Airport, Coventry Road, Birmingham, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Phone in room didnt work. Tv wake up alarm didnt work. Room service charged my card then didnt deliver...problem with the system...miles from the airport so misdescribed, awful experience, but staff were good.
Stayed 1 night in May 2024

4/10 Poor

Michael

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jamie Evans on May 1, 2024
Dear Michael,Thank you for completing this review.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Mohammed

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Look clean
Stayed 1 night in Apr 2024
Response from Jamie Evans on May 1, 2024
Dear Mohammed,We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Sarfraz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious and the staff was also friendly
Stayed 1 night in Apr 2024

6/10 Okay

Aleem

Traveled with family and small children
Stayed for a night with family. The room was nice and clean, ok the ground floor. However, there was loud music till 12AM and we couldn’t sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie Evans on May 1, 2024
Dear Jayne,We appreciate the time you have taken to complete this review.We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

4/10 Poor

Kooitzu

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful . Room was clean and spacious. Food was very good. My only complaint would be the limited car parking with no spaces reserved for residents despite the additional car parking charge.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maddy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Nice and modern Very clean
Stayed 1 night in Mar 2024

2/10 Terrible

Emily

I canceld my booking and stil they took the 102 out of my bank
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie Evans on Mar 5, 2024
Dear Amy,We hope you enjoyed your time with us and will stay with us again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Fahad

Stayed 1 night in Feb 2024
Response from Jamie Evans on Mar 5, 2024
Dear Fahad,Our team strives to provide each guest with a unique and memorable dining experience and we hope you enjoyed your stay with us and will come back again soon. RegardsJamie Evans - General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall the service and overall upkeep of hotel was good. The main thing that awarded a lower rating was the quality of the bed/pillows, and cleanliness of the room. The pillows and mattress were lumpy and overall a little uncomfortable to sleep in. The room itself had pubic hair and what appeared to be blood stains in both the bathroom and bed sheets. The nature of our trip was a quick two night trip, so the hotel sufficed. However, I wouldn’t stay there for a longer period of time.
Stayed 2 nights in Feb 2024
Response from Jamie Evans on Feb 6, 2024
Dear Sir/Madam,Thank you for sharing your candid feedback. It is with regret to learn your recent stay with us did not meet your expectations. Please be assured our reception team are available 24 hours for your comfort and safety and can be contacted at any time. We are sorry that your room cleanliness was not to standard. We would like to assured you, your feedback is important to us and will be shared with the house keeping team to ensure lessons are learned going forward. RegardsJamie Evans - General Manager

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly perfect
Everything was superb. Fantastic suite with all the facilities you could possibly require for an overnight business trip including great WiFi and excellent shower. My only gripe is that I paid for my overnight parking upon arrival but they would not supply me with the invoice/receipt until checkout. This meant I had to queue twice unnecessarily. Other than that a great place to stay.
Stayed 1 night in Jan 2024
Response from Jamie Evans on Feb 8, 2024
Dear Richard,Thank you for sharing your feedback. We are pleased that you enjoyed your recent stay with us.In relation to not being able to provide you with an invoice prior to check-out, unfortunately VAT invoices cannot be generated until after the night audit is complete. We hope you will stay with us again soon.RegardsJamie Evans - General Manager

6/10 Okay

Miss Hannah

Traveled with family
Liked: Cleanliness
Fine family stay but please review the sofa beds.
The reception were helpful when we arrived but the pull out bed for the kids was very flimsy. The housekeeping came in at 9am after a very late concert at the nec which felt early even with our error of not putting a do not disturbed sign on our door.
Stayed 1 night in Jan 2024
Response from Jamie Evans on Mar 5, 2024
Dear Hannah,Thank you for taking the time to share your feedback. We are sorry that the sofa bed did not meet your expectations, please be assured this is something that is currently under review. RegardsJamie Evans - General Manager

4/10 Poor

Ian

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Paying for parking is a real annoyance. I get it, people who are not resident should pay, but fleecing another £24 out of me on top of the high priced rooms is annoying. Food is frankly crap. Very few menu choices on horrible little terminals, missing fundamental condiments like English mustard. Rooms were either freezing or too hot. The heating in the room does nothing till you set it to 25+ degrees, then starts to warm up a bit before heating it to thermonuclear before you know it. Breakfast is OK but slow. All in all a very poor showing by what is supposed to be a premier brand. The Holiday Inn express down the road is better, cleaner and more personal
Stayed 2 nights in Jan 2024
Response from Jamie Evans on Feb 7, 2024
Dear Ian,Thank you for taking the time to share your candid review.We appreciate your comment regarding our car parking charges, however, due to our location and inline with most hotels across the UK, we do charge for car parking to both day visitors and overnight guests. Please be assured, our car parking charges are either inline or cheaper than most other airport and convention centre locations, at only 12 per vehicle for overnight visits. It is with great regret to read your recent stay did not meet your expectations. Please be assured your comments are not reflective of those we normally receive. Our reception team are available 24 hours for guest comfort and safety and can be contacted at any time.RegardsJamie Evans - General Manager

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Couldn't praise the staff highly enough. Really attentive, friendly & helpful. Thanks to Maddi who served me at breakfast. What a huge difference to my stay 2 days earlier in Winchester, which was a horrible experience.
Stayed 1 night in Jan 2024
Response from Jamie Evans on Mar 5, 2024
Dear Russell,Thank you for sharing your wonderful comments regarding Maddi whom we are sure will be thrilled to have been personally mentioned. We are pleased you enjoyed your experience and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Tick all the box's for me, had not one complaint, bus stop out side at hotel, every 20 mins for city centre, and swimming pool was perfect for me and my grandson, he want's to go back there again
Stayed 2 nights in Jan 2024
Response from Jamie Evans on Mar 5, 2024
Dear David,We are pleased you and your grandson enjoyed your stay and we hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Teerooven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel right by the airport and very pleasant service. Shuttle service was not operating so do ask ahead to make alternative plans.
Stayed 1 night in Jan 2024
Response from Jamie Evans on Mar 6, 2024
Dear Teerooven,Thank you for choosing to stay with us.We are pleased you were happy with the service our teams provided and hope you will stay with us again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Dzsenifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We loved the hotel very comfy beds ,we got there earlier than check in time but they let us have our rooms , first day pool was a bit cold but we let management know and they sorted it by next day it was amazing for the kids to swim . There is a £12 parking fee to be aware of as its not states here on hotels .com
Stayed 1 night in Dec 2023
Response from Jamie Evans on Mar 6, 2024
Dear Dzsenifer,We appreciate your time on sharing your feedback and are pleased you were happy with the comfort of your room and service our team provided. In relation to car parking charges, these charges are detailed on hotels.com under the "At a glance" section and also under "Fees and policies" and also on our hotel website. RegardsJamie Evans - General Manager

8/10 Good

Dowon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for families
Very cost-effective stay for families. The swimming pool condition was also great. Just one thing want to note is the room was not clean. For instance, there was a used coffee capsule inside of the Nespresso machine.
Stayed 3 nights in Dec 2023

10/10 Excellent

Harpal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but we didn’t spend that of the time due we only had short time.
Stayed 1 night in Dec 2023
Response from Jamie Evans on Feb 2, 2024
Dear Harpal,Thank you for rating us with 5 stars and sharing your feedback. We are pleased you enjoyed your time with us and hope you will come back again soon.RegardsJamie Evans - General Manager

2/10 Terrible

Qamar

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I had to relocate my family to another hotel.
Terrible stay and experience. We were charged for parking where your website clearly stated nothing regarding this. I selected parking and pool as the parameters and this hotel came up. I have stayed here in the past and did not get charged for parking. However this time they demanded £12 per night. I was shocked. The person at the desk told me this had always been the case so why wasn’t this stated on your site and why wasn’t I charged previously?? Then, my son felt sick in the room, we contacted room service and initallly she was really supportive and stated she will collect cleaning supplies and come back. 30 minutes later I get a call from the front desk and she stated that a cleaning service will cost £150 which has to be paid in cash!!! I was shocked. Never have I heard such nonsense before. Our room was stinking after this as we only had tissue to clean with. No cleaning supplies were given to help us. The smell was soo bad after the heating had been on, as it’s winter and our room was freezing, that it was literally not pleasant to be in so I booked a hotel elsewhere for our 2nd night and left without staying for my 2nd night. I am absolutely disgraced by hotel.com and this hotel. Unless a satisfactory refund is given, I will never be using your services again or be staying with IHG
Stayed 2 nights in Dec 2023
Response from Jamie Evans on Dec 29, 2023
Dear Qamar,Thank you for sharing your candid feedback. In relation to the concerns you raised in your recent review we would like to provide some clarification.Firstly, we apologies for any confusion regarding the parking charges. We do charge for parking, and this information is available on our partner booking websites, including the one you used for your reservation on hotels.com. When you navigate to the "At a Glance" section on the provided link (https://uk.hotels.com/ho114424/holiday-inn-birmingham-airport-nec-birmingham-united-kingdom/?chkin2024-01-04&chkout2024-01-05&x_pwa1&rfrrHSR&pwa_ts1703507972727&referrerUrlaHR0cHM6Ly91ay5ob3RlbHMuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewardsfalse&rm1a2&regionId575&destinationBirmingham%2C+England%2C+United+Kingdom&destTypeMARKET&selected19390&latLong52.478271%2C-1.89513&sortRECOMMENDED&top_dp67&top_curGBP&userIntent&selectedRoomType238414&selectedRatePlan380917982&expediaPropertyId19390&searchId0e9dc2c8-0dd2-40ed-84f9-e39f6dd714d8), You will find information about parking charges.I understand that during your previous stay on December 31, 2022, the manager made an exception and did not charge you for parking as a goodwill gesture.Regarding the cleaning service charge for your son's incident, we regret any inconvenience caused. Cleaning and sanitizing such incidents incur additional costs for the hotel. We do mention these charges in our policies to cover the expenses associated with maintaining a clean and hygienic environment for all our guests.We genuinely value your feedback, and assure you that we are reviewing our communication processes to ensure that all guests are well-informed about our policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.RegardsJamie Evans - General Manager

10/10 Excellent

andrea

Stayed 1 night in Dec 2023
Response from Jamie Evans on Mar 5, 2024
Dear Andrea,We hope you enjoyed your stay and hope to welcome you back again soon.RegardsJamie Evans - General Manager

6/10 Okay

Tracey

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was clean and comfortable but room service was poor. Anf when we left to go to the airport the morning staff member didnt say goodbye. I then called to ask about the shuttle bus to airport and was told it wasnt running and left on hold. But it was running we were just lucky to spot it!
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jamie Evans on Dec 13, 2023
Dear Joan,We hope you enjoyed your recent stay with us and hope to see you again soon.RegardsJamie Evans - General Manager

8/10 Good

cian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Jamie Evans on Dec 13, 2023
Dear Cian,Thank you for rating us with an 8.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jamie Evans on Dec 13, 2023
Dear John,We appreciate your feedback and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were 5 star. The woman that checked me is was so warm snd welcoming.
Stayed 2 nights in Nov 2023
Response from Jamie Evans on Dec 13, 2023
Dear Kylie,Thank you for taking the time to share your feedback.We are pleased you were happy with the service our team provided and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Gareth

Stayed 1 night in Nov 2023

6/10 Okay

Clare

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jilson

Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Stayed 1 night in Oct 2023

6/10 Okay

Ian

Traveled with family
Disappointing to see the shuttle bus service to the station has been withdrawn. Won’t book this hotel again
Stayed 1 night in Oct 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super- really helpful and welcoming. Room was great, but was given an accessible room (not requested) and spent 15 minutes trying to clear up after my shower as the ‘wet room’ was literally that - the whole room was deep in water and didn’t seem to drain quickly.
Stayed 1 night in Oct 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tracy

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for early morning flight from BHX. Ideal
Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Stayed 2 nights in Jul 2023

2/10 Terrible

Toni

Traveled with family
Disliked: Room comfort
Very noisy
Stayed overnight with husband and adult daughter to be near to airport for early flight. We stayed in a suite with a double bed and sofa bed for my daughter. Whilst the double bed was very comfortable the sofa bed was extremely uncomfortable, very lumpy and she could feel the springs. The noise from the other guests was horrendous, the walls were paper thin and the other guests on our corridor, consisting of families etc we so noisy, children and adults shouting and banging, it was dreadful, none of us had a good sleep and would have had more sleep if we had stayed at home and got up the extra earlier time for our flight. Wouldn't stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

Eamonn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very helpful and friendly, however the rooms are not very soundproof, the road noise was terrible, also there was a large dog in the room above us which barked and ran around throughout the night.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
As a stopover hotel it was genuinely a great place. All staff were chatty and welcoming from the initial manager on reception to Jenna in the restaurant and the cleaner leaving a nice message. Just being nice is always good - well done to all staff. Facilities great - pool was a must and being able to use with 12yo on a night was a real positive compared to some other “village” hotels! Breakfast a good range of options.
Stayed 2 nights in Aug 2023

8/10 Good

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay with shuttle service to NEC!!
Our stay was very comfortable and the staff were very friendly. We would give higher rating but when we went to charge our car up on site there were cars parked in designated space not being charged and the one left was out of order. Also a note left saying complementary waters and kitkats were in fridge but no kitkats?! Apart from these issues we enjoyed our stay. Finally the shuttle service from the hotel to NEC was excellent, thank you.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food and comfy room
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Room was spotless and completely comfortable. Breakfast was delicious
Stayed 3 nights in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
My stay was a truly brilliant experience. The hotel staff welcomed me with a smile and ensured every aspect of my stay was an unforgettable experience. When I arrived, the entire staff greeted me with warmth and hospitality. The courtesy van drivers were amiable and ensured a smooth and comfortable journey to the Hotel. The receptionists were attentive and accommodating, making the check-in process a breeze. Their genuine smiles and helpfulness set a positive tone for my stay. The catering staff, particularly the chefs, left a lasting impression on me. Not only were they highly skilled in their craft, but they also went above and beyond to make me feel welcome. Their friendly and welcoming demeanour made every dining experience a delight. The centre was well-maintained and offered a range of amenities that allowed me to relax and unwind. It was a fantastic addition to my overall experience at the Hotel. I am immensely grateful for your staff's exceptional hospitality and service. I will not hesitate to highly recommend your Hotel to my family and friends, knowing they will be in for an exceptional experience. The promptness and efficiency of the service exceeded my expectations.Thank you once again for a brilliant stay.
Stayed 6 nights in Aug 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We shared a family room and stayed for 1 night. We loved the swimming pool and the messages from the maids were a nice touch. Friendly staff and fab breakfast. Would definitely stay again!
Stayed 1 night in Aug 2023

8/10 Good

Laura

Stayed 1 night in Aug 2023