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Reviews of Novotel Birmingham Airport

4 out of 5
Novotel Birmingham Airport
Birmingham Airport, Birmingham, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab
Stayed 1 night in May 2024

10/10 Excellent

David Ian

Liked: Property conditions & facilities
Near airport friendly &.Helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Team Leader Patryk Ossowski on Apr 18, 2024
Dear Ann,We very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Stefanos

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Just avoid at all cost. The only upside is that is close to the airport. The place was just terribly busy and the staff not enough to assist the long queues of clients waiting to be served. They advertise £15 parking which is a myth, I paid £30 to park for 9 hours. The reception had not explained that you need to give registration car number, so I was stopped in the gates and asked to pay £ 25 even before getting to the parking area. Just a nightmare. The second bed was not made on arrival, being very tired at 10 pm we waited 1 hour for the bed to be made before we go to sleep. Finally and disgustingly there was urine residues on the toilet seat. For a price of £ 340 per night just not fit for purpose, never returning there.
Stayed 1 night in Mar 2024
Response from Front Office Team Leader Patryk Ossowski on Apr 18, 2024
Dear Stefanos,Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport.I am sorry that your experience car park and cleanliness did not meet your expectations; please allow me to express my sincerest apologies.However, up on check in time you have been informed that we do not have own car park and we can discount 50 % of in car park NCP no. 2 and no. 3. We, also informed you that you have come to reception up on check out time to get car park QR code to discount your car park fees.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Rana

Stayed 1 night in Mar 2024
Response from Front Office Team Leader Patryk Ossowski on Apr 18, 2024
Dear RanaWe very much appreciate your comments regarding your stay at the Novotel Birmingham AirportIt is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better direction from station needed
Stayed 1 night in Feb 2024
Response from Front Office Team Leader Patryk Ossowski on Apr 18, 2024
Dear KatieWe very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Joanna

Stayed 4 nights in Feb 2024
Response from Front Office Team Leader Patryk Ossowski on Apr 18, 2024
Dear Joanna,We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Dawn

Stayed 1 night in Feb 2024

10/10 Excellent

Heather Joy

Stayed 1 night in Feb 2024

6/10 Okay

Derek

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

2/10 Terrible

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service by hotels.com and Novotel
Awful service both from Novotel and Hotels.com. I made a late night decision to stay at the airport hotel to avoid a 3am departure from home the next day. I booked and prepaid at 7pm and arrived at the hotel around 9.30pm (wanting to go to bed for a very early flight. I arrived to find that Novotel hadn't processed my booking and I waited 40 minutes. I wasn't even offered a drink while I waited and paid £8.50 for a small glass of wine: a reasonable hotel would have offered that for free for the confusion. Eventually the hotel gave me access to a room saying they would sort payment out afterwards. But Hotels.com on the phone were telling me that should not go to the room, and that I needed to start again and should be put through to their "relocations department". Awful all round.
Stayed 1 night in Jan 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat, clean and tidy.
Stayed 1 night in Jan 2024

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay for an early flight
Great location across the parking lot from the Airport. Rooms are spacious and modern. Friendly staff and delicious room service.
Stayed 1 night in Jan 2024

10/10 Excellent

Mervyn

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone walked into my room!!!! Do not stay!
I stayed at this hotel as a solo female traveler. I had a hectic week and when I finally arrived at hotel I was exhausted. I went to bar for a quick bite and was harnessed by bartender (took him 5 tries to finally hand me menu, yet he was just joking…this role happened throughout each ordering process). Had a very early flight and went to bed at 7:30pm, extremely tired from travel and that event with bartender. I must have forgot to lock chain to door . I was awoken at some point to someone walking into my room. My guess is they double booked my room. I was paralyzed in fear and suffering from pure exhaustion. Thankfully the person left. It took me 10 minutes to be able to get up and lock the chain. Needless to say I didn’t sleep properly the remaining time in hotel. When I approached the front desk when I checked out I was greeted with oh well, and intense questioning. I would never stay at This hotel again, regardless of the close proximity to airport. Easy pass. So many other nice hotels that value guests time and safety over this one.
Stayed 1 night in Jan 2024

6/10 Okay

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied customers
The hotel facilities were very good except we had a bad experience in the restaurant in the evening. We waited for approximately an hour for our food and it wasn’t until a waiter realised we didn’t have food that they had to reorder based on losing the order. Then when we waited to lay there was nobody available to accept our payment. They seemed to go to everyone else and ignore us. Shame because we have previously used this hotel and restaurant with no problems.
Stayed 1 night in Jan 2024

8/10 Good

Krzysztof

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the airport terminal, but hectic to say the least and breakfast was only OK and i was one of the first down.
Stayed 2 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre flight hotel
Great location just a few steps from the airport. Dropped off at the front door easy check in. Would definitely use if you have an early flight.
Stayed 1 night in Jan 2024

10/10 Excellent

Quinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

6/10 Okay

DAVID

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Kulbant

Stayed 1 night in Dec 2023

8/10 Good

david

Stayed 1 night in Dec 2023

6/10 Okay

Arththy

Stayed 1 night in Nov 2023

10/10 Excellent

K

Business traveler
Liked: Room comfort
Very nice airport hotel. Quiet, clean and steps from the terminal. Food expensive though, I paid £5.50 for some tiny cuts of bread.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Catrin

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel pleases in every way, no thing is overlooked to makeyoufeelthe best friend ever!
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really close to airport
Stayed 1 night in Nov 2023

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff
Stayed 3 nights in Nov 2023

4/10 Poor

Richard

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay due to early morning flight the following day.
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Stayed 1 night in Nov 2023

4/10 Poor

Neil

Stayed 1 night in Oct 2023

4/10 Poor

Jake

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Was excellent A1 I didnt like the seperated toilet & bathroom too awkward. All of the staff I came into contact with were amazing expecially, Tracey during breakfast
Stayed 1 night in Oct 2023

8/10 Good

Maria Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently closebto the airport. Excellent breakfast.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sheets had toenails and hair present. Could hear every word from family nect door
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Poor front of house staff
We arrived at 1am. Having stayed at the hotel the previous week and received excellent service we were met by a non communicative unfriendly member of staff. Arrived at room to find sofa bed not ready for my child. Back to reception and advised room not made up for 3. Bluntly told the bed was there we just needed sheets which would be sent to room. No apology. I made it clear I also expected that someone would assemble the bed and make it up. Same person arrived a short time after and without words or any apology made bed up and left. I know that errors happen with rooms in busy hotels but I would expect some sort of communication and a welcome from a front of house member of staff and an apology when something is not correct
Stayed 1 night in Oct 2023