Bitez Beach Tours

The staff needs to be more friendly and speak more English.

We had the best time at Akra, the pool is amazing and the staff always friendly and food options seemed to be endless. Definitely loved being at The Residence but still having access to the other part of the resort as well. Highly recommend this property

Great surprise upgrade! But beware the steps and closed waterpark. We stayed as a family with three teenagers in September 2025. ROOMS: ★★★★★ We received a fantastic free upgrade to two Luxury Rooms! They were perfect, located across the hall from each other. Each had its own jacuzzi (a teen hit), with one offering a sea view and the other a mountain view. BIG PROBLEMS: ★★☆☆☆ 1. Waterpark Closed: We booked for the free waterpark, but it was closed for a boxing event during our stay. We weren't informed beforehand, which ruined most of our holiday plans for our sons. 2. Lots of Steps: The hotel is on a mountainside, requiring climbs of 200+ stairs to reach rooms. The hill lift often breaks down (it did on our last day). Not suitable for those with mobility issues or buggies. FOOD & VALUE: ★★★★☆ The main buffet had good variety, including vegan options. You must get your own drinks, as staff don't serve them. The spa and trips were good value. The kids' team, however, only engaged with outgoing guests and didn't encourage our shy teens. Shopping Tip: Nearby towns are expensive. For better prices and authentic goods, take a short taxi/bus ride to Fethiye. Final Thought We liked the hotel for the amazing rooms and food. However, the closed waterpark, steps, and broken lift mean we rate it 4 stars, not 5. Book only if you're prepared for the hills and confirm the waterpark is open.