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Reviews of Residence Inn Bloomington

3 out of 5
Residence Inn Bloomington
2160 Ireland Grove Rd, Bloomington, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 338 out of 462 reviews" "
Rating 8 - Good. 79 out of 462 reviews" "
Rating 6 - Okay. 18 out of 462 reviews" "
Rating 4 - Poor. 7 out of 462 reviews" "
Rating 2 - Terrible. 20 out of 462 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck and Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!!! Just as described!!!
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you for the 5 STAR review. We are so glad that you enjoyed your stay and hope to see you again when traveling to the area.

2/10 Terrible

Eloise

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were given was overpriced and very dirty. We decided not to extend our stay another night & they threatened to call the police.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello, thank you for your review- Although. Looking into this I see that you booked through a 3rd party and were aware of the price when you booked the room. Check-out is at 11 am, when your room was called at checkout you stated that you were going to extend your reservation 3 more calls were made to your room about extending, there was a reason that you had not done so including you were streaming church, We allowed this for several hours again, we were left waiting, it was now shifted change when they called your room again, and now check-in time for the next day, which at that point you should have been charged for that day, you did not check out of our hotel until 4:42 pm and that was only because we did say that if you did not vacate we would have to call the police, We tried to accommodate and give you time. There is a point that we can no longer do that. And yet we still did not charge you for the 2nd night.

10/10 Excellent

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was really nice, our room was perfect and the location was great…next to shops and food. We will stay again.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you very much for the 5 Star review.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Clean and comfortable .
Stayed 1 night in Oct 2023
Response from GM on Oct 11, 2023
Thank you very much!

4/10 Poor

Roger E.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I booked the room on Expedia it was advertised as handicapped accessible. When arrived at the facility, I asked if the room was handicapped accessible. I was assured that it was. IT WAS NOT! There was a walk in shower, but no seat in the shower, no hand rails in the entire room. Fortunately, I was there to assist my spouse, or it would have been impossible for her to get into the bathroom and back out again. Expedia and this facility need to review what handicapped accessible means.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for the review.

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Thank you for your review

10/10 Excellent

Jeff

Stayed 4 nights in Jul 2023
Response from GM on Sep 4, 2023
Thank you very much for the 5 STAR review.

6/10 Okay

Kathy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom ceiling light did not work, towels bar by bathroom sink was broken and missing, there was a coffee make but there was no pot. There seemed to be only one staff member taking care of breakfast and he couldn't keep up. When we went to breakfast, there was very little selection. The trash can was overflowing. They need more staff to keep breakfast running smoothly.
Stayed 1 night in Jun 2023
Response from GM on Jul 3, 2023
I am sorry for the bathroom light not working. The coffee pot does not have a glass pot as it is a 1 cup maker, you place your coffee cup under it like a Keurig. Should you have let the front desk know we could have fixed the light right away, and explained how to use the coffee pot. IN a perfect world we would love to have multiple employees per shift and department. We have a very small team, but we take great pride in what we do, and we try extremely hard to make sure that everyone enjoys their stay.

8/10 Good

Mary

Stayed 1 night in Jun 2023
Response from GM on Jul 3, 2023
Thank you for the 8/10 Score

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on Jul 3, 2023
Thank you Very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Tammy Allbritton on Apr 17, 2023
Thank you for the amazing 10/10 review. We appreciate you taking the time to give us a review.

4/10 Poor

Allyssa

Traveled with family
Liked: Room comfort
Stayed one night have been charged for 3!
I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts
Stayed 1 night in Apr 2023
Response from GM on Apr 11, 2023
I am confused, you stated you stayed in a 2 bedroom suite and that you were charged 2 times, but then you stay that you have not been here yet? We would be happy to look into your charges with you. Most times when you think there was 2 charges this is due to the room charges and the Authorization charge, which is a pending transaction that will come back to you. If this is not the case, again please contact the hotel so we can go over these charges with you. Thank you

6/10 Okay

Karen

Traveled with family
Stayed 1 night in Apr 2023
Response from Tammy on Apr 9, 2023
Hello, I would love to hear what we could have done better for you, to get a higher score than a 6/10. Please feel free to email the GM at the hotel. We love to hear from our guests as we use all feed back for training or celebrating.

2/10 Terrible

Jeff

Stayed 1 night in Mar 2023
Response from GM on Apr 3, 2023
Thank you For your review.We would love you know why you would score us a 1, please contact the GM of the hotel to discuss any issues that you may have had at the hotel.

6/10 Okay

Chris

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
The Expedia listing says hot tub there is no hot tub. The on-site breakfast was missing a lot of stuff. Make your own pancake was there but no batter. Missing fruit and other items.
Stayed 1 night in Mar 2023
Response from GM on Mar 17, 2023
Not sure where you seen that we had a hot tub available, I just went and looked and it says Spa- No. I do apologize. I do know that in the far background of the pool shows the Hot Tub that was removed, that is currently being taken care of to get a new picture.

8/10 Good

Ava, Plymouth

Stayed 1 night in Feb 2023
Response from GM on Mar 17, 2023
Thank you

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here is excellent and does their best to make our stay the best. We had some small issues that were handled immediately. I will definitely stay here again.
Stayed 1 night in Jan 2023

2/10 Terrible

ashley

Traveled with family
Disliked: Cleanliness, staff & service
I have been wanting to make this review earlier but I'd lost confidence that they would put my money back on my card when I paid cash in the morning. You'll understand why once you read my review. Also I must add I didnt complain during any of this because it was a trip for the kids and we wanted them to have a good time. We arrived everything seemed good. We stayed on New Years Eve. We went to our room and started putting things away and in walks the general assitant manager (I believe her title was) Yes she used her key and walks in our room. She says oh sorry I thought this room empty. Then the toilet paper roll was pretty much all used. The closet rod looked like it had never been cleaned. It was dusty in the room and we pulled out the couch for the kids right before midnight and a big blood stain on the mattress. I didn't feel comfortable even calling downstairs and didn't want to freak the kids out because they were already weirded out that our room was barged into when we first got there. Then next morning we go to check out. I'm standing in the lobby (it's during breakfast hours) 830 I belive the time was and I see legs in the door of the office behind the front desk but no one is coming to greet me. My husband goes outside doors open and still nothing. I look and AGM is sleeping in a chair in the room right behind the lobby. I'm talking to the kids and still nothing. kids go out side door opens still nothing. Kids come back door opens still nothing. I had to wake h

2/10 Terrible

Don

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We waited a half hour for anyone to show up to the front desk to check in, it looks like they have either no cleaning staff, a terrible cleaning staff and lack of a vacuum. All the floors in the entry and rest of the hotel had garbage and debris on it. The room would have been great except for the fact it hadn't been cleaned. peanut butter ( I hope ) on the remote, it looks like someone spit or blew their nose on the kitchen chairs, same on the bathroom mirrors and switches. It was pretty odd. This hotel could be really a great place if they could figure these simple things out. Definetly not worth $350.00 for all this. I would have rather stayed at a Red Roof Inn. I would expect this from them

2/10 Terrible

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were awaken to the fire alarm going off at 6:30 am. The lobby was flooding and it was chaotic!! I need a refund or something! On Christmas Day!!??
Stayed 1 night in Dec 2022

8/10 Good

Lisa

Stayed 1 night in Oct 2022

10/10 Excellent

Moira

Stayed 1 night in Sep 2022

8/10 Good

Maxcine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay
The stay was great, i asked for a first floor room two days before i arrived. But didn't get it. But other than that it was good 👍
Stayed 2 nights in Jul 2022
Response from Jennifer on Aug 23, 2022
I am so glad that you enjoyed your stay. Unfortunately, when it comes to floor preference, sometimes it just doesn't work out. I hope that next time you choose to stay with us you will get that first floor room.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Todd

Stayed 1 night in Jul 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Would stay there agaain.
Stayed 3 nights in Jun 2022
Response from Jennifer on Aug 23, 2022
Thank you so much for the 5 stars. I hope that you think of us any time that you are in the Bloomington/Normal area.

10/10 Excellent

AMANDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great hotel. Very clean. Nice hotel breakfast. Pool & hot tub were clean. Most of the staff was very helpful
Stayed 2 nights in Jun 2022

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but No thanks
Very nice hotel, however, I’m very dissatisfied with the $100 pet fee for one night which I incorrectly thought was $25. The front desk also charged my credit card for an entire stay even though I booked with Hotels.com. I notified the hotel & they said they would remove the charge & apologized but refused to compensate for the error although I asked if they could comp half the pet fee. Very nice hotel, but I will not stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Clean and Friendly Staff
Newly refurbished, this eight year old hotel looks brand new. Everything is in tip top condition and perfectly clean. The front desk staff were accommodating for a late check- in and went around looking down all the hallways to bring back luggage carts for us, as people had not returned them after use. Wish we could stay longer.
Stayed 1 night in May 2022

8/10 Good

Jeanette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Breakfast options were limited and often did NOT meet the crowd that was present. Other than that ... facility was beautiful and accommodated our needs very well!
Stayed 3 nights in Apr 2022

10/10 Excellent

Melissa

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Kevin Shah - General Manager on Apr 18, 2022
Thank you for your generous score, hope to see you again soon!

10/10 Excellent

Sonja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think I checked later the room went down to 140.
Stayed 1 night in Jan 2022
Response from Kevin Shah - General Manager on Feb 1, 2022
Thank you Sonja for your generous scoring, we look forward to your next stay with us at the newly renovated Residence Inn Bloomington.

2/10 Terrible

Ruth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No heat in my room
No working heat..complaint filed. This is where I always stay but this last time I was greatly disappointed. The front desk offered additional blankets but I was still cold. The rooms are becoming dated so not worth what they are asking.
Stayed 1 night in Nov 2021

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2021

2/10 Terrible

Tanner

Stayed 1 night in Sep 2021

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A bit dated but clean
Room was a bit dated but clean and the beds were comfortable
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Lid to deodorant was in the elevator from Saturday when we arrived until we checked out Monday. Obviously elevators are not vacuumed daily. Dried cheese in microwave. TV was dark, hard to see images. Breakfast chosen was not breakfast served. How do you run out of fruit? Staff was friendly checking in. Front desk was ghosted Monday morning. Needed creamer for coffee. Even UPS could not find anyone. Garbage set out was not picked up after a day and a half. Brought it back in the room.
Stayed 2 nights in Jul 2021

8/10 Good

shanea

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2021
Response from Kevin Shah - General Manager on May 31, 2021
Thank you for being our guest, look forward to seeing you again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Stayed 1 night in May 2021
Response from Kevin Shah - General Manager on May 31, 2021
Thank you for being our guest and your generous scores. Hope to see you again!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stay
Most of the things in my room where broken, lights shower head and stove top
Stayed 1 night in May 2021
Response from Kevin Shah - General Manager on May 11, 2021
Thank you for your feedback, we have informed our maintenance team and had the issues corrected immediately, we appreciate you being our guest.

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything was top notch
Stayed 1 night in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you Dan for being our guest, look forward to seeing you again.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you Jeremy for your generous scores, look forward to welcoming you again.

4/10 Poor

Verified traveler

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Ive stayed here before and it was really great. However, my last stay was less than acceptable. The first night, i found a box of opened cheese its in the hotel cabinets. We're still in the middle of a pandemic and i was very concerned about the cleanliness of my hotel. When I went down the next morning to discuss my concern with the hotel staff, they did nothing for me. The hotel manager simply apologized and thats it. He tried to comp me for a night as a way to smooth it over, but couldn't since I booked through Expedia. Not only was i not comped, no housekeepers were sent to my room to give it a once over for cleanliness. Also, several items in the room were broken. The toilet roll hanger was barely hanging on, the table was broken, and the kitchen sink was leaking.
Stayed 5 nights in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you for your feedback, we will share it accordingly with our housekeeping and maintenance teams.

8/10 Good

Julie

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you for your feedback.

2/10 Terrible

Bonnie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not Happy
I was rented a room that was not available at check out. I had to wait until 7:00 at night.
Stayed 1 night in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you for your feedback.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Everything was great!
Stayed 1 night in Apr 2021
Response from Kevin Shah - General Manager on May 5, 2021
Thank you Amanda for being our guest, look forward to your next stay with us.