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The hotel is obviously an older facility but it was clean and adequate. The bathroom and sink in the room was small and dated. The breakfast had a limited hot selection of scrambled eggs, sausage or pancakes, cereals and toast. Overall, however, it served its purpose at a reasonable price.
The staff was excellent. Very helpful and friendly.
I was disappointed that the breakfast closed down 10 minutes before the time it was supposed to end.
Marti
Stayed 3 nights in Apr 2024
Response from All Smiles 2024 on Apr 22, 2024
Thank you for your feedback.
6/10 Okay
Becky
Traveled with family
Apr 7, 2024
One of the beds had a huge dip in the mattress. My grandson woke up with a backache. Bathroom was clean. Beds were clean. No other complaints except the mattress. However, that is a pretty big deal.
Becky
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on Apr 8, 2024
Thank you for your feedback.
6/10 Okay
Kelly
Traveled with family
Apr 4, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Not the cleanest hotel
Kelly
Stayed 4 nights in Mar 2024
Response from All Smiles 2024 on Apr 5, 2024
Thank you for your feedback.
8/10 Good
Jame
Apr 2, 2024
Liked: Staff & service
Convenient
Jame
Stayed 1 night in Apr 2024
Response from All Smiles 2024 on Apr 5, 2024
THank you for your feedback.
6/10 Okay
Cheryl
Mar 26, 2024
Liked: Amenities
2 of our 3 rooms were fine. Although it was very noisy and the hallways were cluttered with pizza boxes and other garbage. But the hotel manager was helpful in trying to make things right.
Very dirty and needs a makeover/upgrade room looked like a cheap motel room, hallways were full of garbage bags in front of rooms from the guest putting them their n maintenance not picking them up in a timely fashion after the maids leave for the day. Hallways smelled like a combination of different restaurants all at once, the place looks like is following apart except for the dining area it was ok.
Stayed only 1 night out of 3. Place was Very dirty and unsafe. The door jam was broke so we could not use our key to get back in. DO NOT recommend to anyone.
Sarah
Stayed 3 nights in Mar 2024
Response from All Smiles 2024 on Mar 28, 2024
We are sorry to hear that your stay was unpleasant we actively addressing your concerns.
Needs updated toilet was rocking. No hangars to hang cloths. Room smelled musty or someone smoking drugs?
Ronald
Stayed 1 night in Mar 2024
Response from All Smiles 2024 on Mar 16, 2024
Ronald,Thanks, you for your feedback.
2/10 Terrible
Gary
Traveled with partner
Mar 11, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel is short staffed and actually had a sign in the hallway indicating that there would be minimal or no housekeeping because of this. Additionally, the hotel is being used as a permanent residence for foreign staff for other hotels on Hilton Head Island. Expedia should not be accepting bookings for this hotel. We only used it for it's proximity to Sun City and were unaware of the conditions here. There are other hotels nearby. The permanent residents are cooking in their rooms and smoking pot on premises. The smells were horrible and the room was dirty. Enough said!
Gary
Stayed 3 nights in Mar 2024
Response from All Smiles 2024 on Mar 12, 2024
Gary,We are sad to hear you had an unpleasant experience your concerns will be addressed with the team.
Spent the night for work. Safe and clean. Easy in and out. The room can use a lot of updating in my opinion. The mustard yellow walls need lighter brighter welcoming colors. The tile in the bathrooms needs to be changed out and they could use new TVs in the rooms. I recently stayed in the same area in a different hotel for work and for $15 more had all of the above.
jason
Stayed 1 night in Feb 2024
Response from All Smiles 2024 on Feb 21, 2024
Jason,Thank you for your feedback! Thank you for staying with us!
Front desk was amazing, so was rest of staff. Great personalities and engaging. Room was different story. Counters and floors were sticky. Could see build up. Sink was backed up as well.
Michael
Stayed 2 nights in Jan 2024
Response from All Smiles 2024 on Jan 17, 2024
Thank you for the feedback, your concerns have been addressed with the team.
Hi Jalisa I'm sorry to hear that you're staying with us so not a pleasant one we are taking the necessary steps to correct the issues you had with your room.
The room had a distinct urine odor from the moment we arrived till we left. My mistake was not asking to be moved. We were there for a few days and had booked our stay to say that, but they only had 1 set each of (very small) towels for the 2 of us. We had stayed there previously and were happy to see outdoor lighting had been installed, because the area had been very dark before. But the key entry exit door at the end by our room was not latching closed consistently, so I was not comfortable. The staff were very pleasant and the breakfast was great. But overall the facility looked runned down.
Had to wait extra time for cleaning to complete, just so we could get into the rooms to find the sheets stained, and many of the flat surfaces with a weird black spots on them. 30 min later we figured out why… roaches.
So we took off. The refund was issued quickly at least, and there didn’t seem much surprise in the complaint. I would avoid at all cost.
Angela
Stayed 1 night in Nov 2023
Response from All Smiles 2023 on Nov 9, 2023
Angela,I am sorry to hear your experience with us was unpleasant. We will address your concerns with the team.