Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Super 8 by Wyndham Boise

2 out of 5
Super 8 by Wyndham Boise
2773 Elder St, Boise, ID

Reviews

6.4
Rating 10 - Excellent. 228 out of 1010 reviews" "
Rating 8 - Good. 221 out of 1010 reviews" "
Rating 6 - Okay. 197 out of 1010 reviews" "
Rating 4 - Poor. 160 out of 1010 reviews" "
Rating 2 - Terrible. 204 out of 1010 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good conditions for little money
Stayed 4 nights in May 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable. Great staff. The desk manager was very helpful. My TV wasn't working. I called him and he came up to try to fix it. When he wasn't able to, he called the maintenance guy who had already gone home. He came back and fixed it for me! They both definitely went above and beyond to solve the problem. I really appreciated it!
Stayed 1 night in May 2024

2/10 Terrible

Derryl

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty bad. Very old, very dirty, smells funny, and the staff is very unprofessional. There was an issue with parking, when I spoke to the manager she was extremely rude and disrespectful. Wouldn't even let me finish talking before she started chastising me. There are several other hotels very close to here. I would certainly look at staying somewhere else if I had to do it again.
Stayed 2 nights in May 2024
Response from Guest Relation Management on May 10, 2024
Hi Derryl,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Scott

Traveled with partner
Liked: Amenities, property conditions & facilities
Was expected close to airport. Area seemed a bit sketchy with front desk asking if we wanted room to keep eye on car and carpark had rocks from garden thrown everywhere
Stayed 1 night in May 2024
Response from Guest Relation Management on May 10, 2024
Hi Scott,The safety and comfort of our guests are our top priorities, and we take your comments seriously. We will address these concerns with our team to ensure that our surroundings are well-maintained and that our guests feel secure during their stay. We value your patronage and hope to have the opportunity to provide a more positive experience in the future.

4/10 Poor

April

Traveled with family
Disliked: Staff & service, amenities
Not a pleasant experience from walking in and being told they had already charged room, when I specifically stated on expedia charge when I get there, to the $50.00 extra security - what to make sure don't run off with sheets. No ice for guests, not answer calls to check on something left in room, locked us out of room early.....Won't stay here again.
Stayed 1 night in May 2024
Response from Guest Relation Management on May 10, 2024
Hi April,Thank you for your feedback regarding your recent stay at our hotel. Your comments about the additional security deposit and other issues have been noted, and we will address these concerns internally to ensure a more positive experience for our guests in the future. Please be assured that we take your feedback seriously and will use it to improve our services and communication with guests. We value your patronage and hope to have the opportunity to regain your trust and provide a more positive experience in the future.

6/10 Okay

Jennifer

Traveled with partner
Disliked: Property conditions & facilities
Close to the airport. We were able to check in early which was nice. The Room was basic and somewhat worn but bed was comfortable enough. The shower didn’t drain well so you were standing in ankle deep water by the end of the shower. We reported it to the front desk, so hopefully it gets fixed. The free breakfast had limited options.
Stayed 1 night in May 2024
Response from Guest Relation Management on May 10, 2024
Hi Jennifer,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that our proximity to the airport and the early check-in option were convenient for you. Please rest assured that we have addressed your concerns with our team to ensure it is resolved promptly. We value your patronage and hope to have the opportunity to provide a more enjoyable stay in the future.

10/10 Excellent

Rosalyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
It was clean but a bit dated and needs some repairs and replacements on lamp shades and some other things. Didn’t appreciate the pot smoke smell from some rooms and into the hall. It was ok!
Stayed 1 night in May 2024
Response from Guest Relation Management on May 9, 2024
Hi Rosalyn,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our hotel clean during your visit. Maintaining a clean and comfortable environment for our guests is a top priority for us. Your comments about the need for repairs and replacements have been duly noted, and we will work diligently to address these areas to ensure a more updated and pleasant environment for our guests. We will also take steps to address any concerns related to odors to ensure a more enjoyable stay for everyone. We value your patronage and hope to have the opportunity to welcome you back for a more improved stay in the future.

10/10 Excellent

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable. The shower had options. Parking was good. The pool looked inviting.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on May 3, 2024
Hi Paulina,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for sharing your positive feedback about the comfortable bed, the shower options, good parking, and our inviting pool. Ensuring a comfortable and enjoyable stay for our guests is important to us, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

2/10 Terrible

Craig

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Old, out of date. Old carpet thru out hallways. 1st floor room is partial below grade. Window opens and there is a car or truck exhaust filling your room with Co2 Beds on rollers so move when you sit on it. Bathroom, no grab bars for toilet or shower. Furniture shows plenty of wear. Chair finish is peeling. Noisy at back due to turnpike. Needs complete remodeling. Clean yes but not my first choice. Would have left but no refund. Not for seniors. Did accept my pet.
Stayed 1 night in May 2024
Response from Guest Relation Management on May 2, 2024
Hi Craig,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean
Stayed 1 night in Apr 2024
Response from Guest Relation Management on May 1, 2024
Hi Kimberly,Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that you found our staff very nice and our hotel clean. Providing excellent customer service and maintaining a clean environment are top priorities for us, and we're glad that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future. I

10/10 Excellent

Parker

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it all
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on Apr 30, 2024
Hi Parker,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. Ensuring our guests have a pleasant and enjoyable stay is our goal, and we're delighted that you liked everything about your visit. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 Excellent

Parker

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 30, 2024
Hi Parker,Thank you for your feedback! We're delighted to hear that you found our staff friendly during your stay. Providing excellent service and hospitality is important to us, and we're pleased that our team made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

8/10 Good

Timothy, Emmett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on May 1, 2024
Hi Timothy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

larry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello larry,We appreciate you choosing to stay with us and we are thrilled you had a positive experience at our hotel! We hope to welcome you back in the near future for another enjoyable stay.

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked for a 2 bed room to accommodate my 15 year old granddaughter & myself. Instead i was given a 1 king bed with a non working TV. I was told to call Expedia to have them call to change room, Expedia called hotel to explain the problem & ask to change our room desk person refused. I left with my granddaughter losing money on a room I did not stay in and went to the Rodeway Inn who was very accomadating with their customer service & price. 1st time in Boise last time at this Super 8.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 26, 2024
Hi Malcolm,This situation is certainly not reflective of the level of service we aim to provide our guests. Please know that your feedback is valuable to us, and we will address this matter with our team to ensure that such issues are handled more effectively in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our hotel during your future travels.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine enough, clean, and cheap.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 19, 2024
Hi Tim,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found your stay fine, with clean accommodations and affordable rates. Ensuring our guests have a comfortable and budget-friendly experience is important to us, and we're pleased that we met your expectations in these aspects. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing in the bathroom was messed up, but otherwise all was good.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Charles,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, you had a good experience. Your comfort is important to us, and we will address the plumbing issue promptly to ensure that it is resolved for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Brenda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dark parking lot, no pet area
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Brenda,Thank you for your feedback regarding your recent stay at our hotel. Ensuring the safety and comfort of our guests, including those with pets, is important to us. We appreciate your comments and will take them into consideration as we review and improve our facilities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

adam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property smelled like smoke from smokers and over all didn’t feel like an inviting proerty
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello adam,We regret to hear about your experience and appreciate your feedback. We take all guest comments seriously in our continuous efforts to improve our services. Please feel free to reach out to our management team to discuss your concerns further.

4/10 Poor

Lucy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly but room wasn't clean and road, airport & train noise. The toilet had a dirty ring around the waterline, 2 of the 3 pillows were obviously used bottom sheet had a stain, bedspread was torn. Breakfast options were poor. Boise Shuttle driver was a derelit.I was returning from an international flight and too tired to deal with it, or I would have left
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Lucy, We appreciate your feedback on your recent stay. Your comments have been noted and we apologize for any inconvenience you encountered. We strive to ensure all guests have a comfortable experience and will address your concerns with the appropriate teams for improvement.

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
The lady in front desk was very unprofessional and very rude and did not help at all after she decides to cancel my reservation and still wanted to keep my deposit. Do not recommend
Response from Guest Relation Management on Apr 2, 2024
Hi Gabriela,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi Jonathan,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Price was fair and rooms were fine. So close to the interstate you can barely sleep from the car noise. Could hear neighbors through the walls quite easily.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Christopher,Thank you for sharing your feedback with us. We appreciate your comments regarding the fair pricing and room quality. We apologize for any inconvenience caused by noise disturbances during your stay. Our team continually strives to enhance our guests' experience, and we will address these concerns to ensure a more peaceful environment for future visitors.

6/10 Okay

cindi

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello cindi, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have from your time here. We hope to welcome you back in the future for an even better experience.

4/10 Poor

Lucy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Motel is next to airport andthere is a free shuttle but the motel charges $10 day to park until return. I didn't expect a charge, especially since there is plenty of room in the lot. Pool area is very unappealing.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Lucy,Thank you for your feedback regarding your recent stay at our hotel. We understand your concern, and we will review our parking policies to ensure that they are clearly communicated to our guests in the future. We appreciate your feedback on this matter. Providing a clean and appealing pool area for our guests to enjoy is important to us, and we will address any issues to ensure that it meets our standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Clinton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE WARNED HORRIBLE!!!!!!!! Where should I start! the Manager is the rudest most bitter person I have ever dealt with in a hotel stay in my life. WOW! We paid for a week stay. Right off the bat the springs in the bed where sticking up so you could feel them when you lay down. TV didnt work. Called did nothing about it. At the end the manager tried to blame us. Really! We paid for a week in advance and my daughter got locked out one night and they would not allow her to come back in till the next day when the manager was their. No explanation left!!!!!! I called but to no avail! Next morning they called me and as usual the manager started screaming! Unreal! This is the lowest of the lowest customer service I have ever experienced. My daughter stayed 3 days and we paid for a week. She proceeded to scream we are not getting a refund and she kept my daughter deposit. This women does not deserve to be the manager. PLEASE DONT STAY HERE HORRIBLE
Stayed 7 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Clinton,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation got canceled somehow and could not be straightened out. While trying to get it fixed through Expedia, I was kicked off the property. No place to sleep on a rainy night. Walked to Ramada and got a room there. I canceled my reservation for the 19th but they still charged me so now going to have to fight to get that money refunded as well. Will Never book with Super 8 again. Ramada room was NOT clean, and phone in the room didn't work, so on my return trip, I booked with La Quinta. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Beverly,Your comfort and satisfaction are of utmost importance to us, and it's disappointing to hear that we were unable to resolve the issue to your satisfaction. Your feedback is invaluable, and we will review our processes to ensure that such incidents are addressed promptly and effectively in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

D Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello D Joyce, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Front check in staff was wonderful 💯
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 15, 2024
Hi Jessica,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk staff. Providing exceptional service to our guests is our top priority, and we're pleased that our staff made a positive impression on you. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Evan

Liked: Cleanliness, staff & service
The fridge sounded like an angry demon growling all night long. After trying to figure out the TV for awhile, we discovered the digital adapter box was laying on the floor, but once we unplugged it and plugged it back in, it rebooted and eventually came on and worked. The seat on the toilet was flimsy and off-center and nearly dumped my father on the floor when he sat on it. On the plus side, the place is right off the highway, and I was moved to a first floor room after I asked about an elevator and was told it was out of order (I am disabled and can't use the stairs). The biggest downer was the room itself was noisy, but it was a place to sleep and served its purpose.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 14, 2024
Hi Evan,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Dorothy

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi Dorothy,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Okay

Saied

T
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Mar 12, 2024
Hi Saied,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food nearby.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Martin,We're thrilled to hear that you found our staff friendly and enjoyed the local dining options. Your feedback is valuable to us. Thank you for sharing your experience with us.

6/10 Okay

kaycee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast was okay but could use a better variety. Everything was blueberry or apple.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Kaycee,Thank you for your feedback regarding the breakfast options. We appreciate your input on how we can improve. Offering a diverse selection of breakfast items is important to us, and we'll take your comments into consideration as we review and update our offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Good

Marc

Traveled with family
Liked: Staff & service, amenities
Well people... you get what you pay for. Don't expect anything fancy. Overall the place isn't too bad. The bed cover is definitely questionable cleanliness. Sheets are clean tho. Sink was clogged and the carpet hasn't been changed in years. The staff are friendly. I'd stay here again for the price!
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Marc,We appreciate your feedback and are pleased to hear you found our staff friendly. We will address your concerns with the team to ensure we continue to improve our services. Thank you for considering us for your future stays.

4/10 Poor

Kyle

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Single pane windows right next to the highway makes for alot of noise.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 28, 2024
Hi Kyle,Guest comfort is a top priority for us, and we understand that excessive noise can affect the quality of your stay. We'll take your comments into consideration and explore possible solutions to mitigate the impact of the highway noise, such as providing earplugs or evaluating window upgrades. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refund policy is garbage never stayed due to getting COVID and being unable to travel they just kept all my money and refused any sort of refund!!!!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Todd, We regret to hear about your situation and apologize for any inconvenience caused. Your feedback will be shared with our team for future improvements. For further assistance regarding your concerns, please reach out to our management team directly. Thank you for sharing your feedback with us.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the front desk was very friendly. Rooms were very clean
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Scott,Thank you for your kind words! We're thrilled to hear that you found our front desk clerk to be very friendly and that you were pleased with the cleanliness of our rooms. Providing exceptional customer service and maintaining high cleanliness standards are top priorities for us, and we're delighted that we met your expectations in these areas. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

Deborah

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Deborah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Craig, Spokane Valley

Liked: Staff & service
Disliked: Property conditions & facilities
Showing its age. Carpet, beds, tub that would not correctly drain
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Craig,Thank you for your feedback regarding your recent stay at our hotel. We understand that elements such as the condition of the carpet, beds, and the tub not draining properly have impacted your experience. Please know that we take these matters seriously, and we will be addressing them promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.

6/10 Okay

Jimmy

Lots of homeless wondering around the property. The smell of weed in halls. No working elevator for my handicap
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Jimmy,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address the issues you mentioned with our management to ensure appropriate measures are taken to address safety concerns and improve the overall experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Mercadee

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are lumpy and hard as rocks. The room and comforters are covered in stains. The screen was bent and coming off the window, and the window didn’t shut all the way so it was cold and drafty. The rooms are not sound proof. There was mold in the bathroom and pubes in the bathtub. Would never stay there again.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Mercadee,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address each of the issues you mentioned with our housekeeping and maintenance teams to ensure they are thoroughly investigated and resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Abigail,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Drew

Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Drew,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Okay

Timothy

Disliked: Staff & service, property conditions & facilities
Reserved room due to price and convenience before i read reviews. Property is run down, dark and dingy. Entire 2nd floor smelled of someone smoking weed in their room for my entire 3 day stay. My room was located on the 3rd floor and the elevator was out of order and apparently has been for months according to other reviews. Staff couldnt help with questions when needed because one staff member had only been working 3 days and the next person I talked too was only on their 2nd day. Only outstanding thing about my visit was the shower, it was amazing. I will say they are trying with the new staff hires, but this property has a ways to go.
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Timothy,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is good
Stayed 1 night in Feb 2024
Response from Manager on Feb 2, 2024
Hello Cindy,Thank you for your feedback regarding the price of our hotel. We strive to offer competitive rates to our guests. We appreciate your business and hope to welcome you back in the future.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
it was a very nice stay and very quiet. Staff was very pleasant. Room was okay, a little dark could use better lighting. like LED bulbs to brighten up the room more. Especially in the bathroom. 1 bulb was burned out in the bathroom which made it hard to see to shave. Also sink and tub drained very slow.
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Russ,Thank you for sharing your feedback about your recent stay. We're delighted to hear that you had a very nice and quiet experience, and that the staff was pleasant. Your comments about the room and the lighting are valuable, and we appreciate your suggestions regarding the use of LED bulbs for better illumination. Rest assured, we take your comments seriously, and we will address these issues promptly. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Amanda

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Amanda,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excellent

Dios

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 5 nights in Jan 2024
Response from Guest Relation Management on Jan 23, 2024
Hi Dios,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

4/10 Poor

Ty

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Walls were super thin. Had to call the cops on the room next door. Property also ended up calling the cops on them as well. Not something the property could control.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 17, 2024
Hi Ty,Thank you for your feedback regarding your recent stay at our hotel. We understand that disruptions from neighboring rooms can significantly impact the quality of your stay, and we regret that this situation occurred. Please be assured that we take such matters seriously, and we are actively exploring ways to address and mitigate noise-related issues in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.