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Reviews of Ocean View Hotel

3 out of 5
Ocean View Hotel
East Overcliff Drive, Bournemouth, England

Reviews

7.2

Good

Rating 10 - Excellent. 69 out of 349 reviews" "
Rating 8 - Good. 138 out of 349 reviews" "
Rating 6 - Okay. 94 out of 349 reviews" "
Rating 4 - Poor. 36 out of 349 reviews" "
Rating 2 - Terrible. 12 out of 349 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Martin

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moved to the Cottonwood Hotel - Ocean View closed
I was advised by staff at the Cottonwood Boutique Hotel that their sister hotel, the Ocean View Hotel was closed due to maintenance. So I can not give you feedback for that stay. However, I was given a room at the Cottonwood Boutique Hotel instead. Normally when I stay at the Cottonwood Hotel it is for a break and I always book the ocean view room. I had stayed on the Friday and Saturday I was put in a small double at the back of the building, so decided to book a double at the Ocean View for Sunday night because their doubles are bigger and the cost was a little less. So after finding out that the Ocean View was closed, I was upgraded from a double to ocean view twin room. The staff and management at the Cottonwood Boutique Hotel are always smiling, warm and welcoming and go the extra mile with service. I really appreciate that and always look forward to my stay.
Stayed 1 night in Dec 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay in the Ocean view as we were up graded to the cottonwood boutique which is right next door and owned by the same people but all the same very nice stay and friendly staff.
Stayed 3 nights in Nov 2019
Response from Reception Team on Dec 7, 2019
Hi there , Thank you very much for your lovely words and taking the time to give us a review. Our customers are very important to us. We are looking forward to welcoming you back again!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast was good. There was No hair dryer .
Stayed 1 night in Oct 2019
Response from The Ocean View Hotel, Reception team on Oct 12, 2019
Dear Guest! Thank you for your review. It's highly appreciated. Our costumers are very important for us. Referring to the hair dryer, we apologize that we didn't provide you with one in your room but I would also like to mention that we do have and normally we provide one to each room at the hotel. Apart from that we are very glad you had a good stay with us and we hope to see you soon again!

8/10 Good

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Ocean View Hotel on Oct 6, 2019
Thank you Samantha! We are very glad you had a good stay with us and we hope to see you soon again! Kind Regards, Reception team

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good location and position, upgrading required.carpets & windows need attention.
Stayed 6 nights in Sep 2019
Response from The Ocean View Hotel on Oct 6, 2019
Dear Guest, thank you for your reply. We hope you had a great time. Regarding your comments to be improved, we will pass them to the correspondents departments. Thank you again and we hope to see you soon! Kind Regards, Reception team.

8/10 Good

Walton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfied Customer!
Very good!
Stayed 1 night in Sep 2019
Response from The Ocean View Hotel on Oct 6, 2019
Thank you Mr. Walton! We are very glad you had a good stay with us and we hope to see you soon again! Kind Regards, Reception team

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from The Ocean View Hotel on Oct 6, 2019
Dear Guest, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again! Kind regards, Reception team

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Barely saw any staff, vending machine empty, shower didn’t work (shower head too full limescale) other that that was ok. Was on beach front so had a good view. They said free parking but when we arrived had yo pay £10 a day (3days =£30) quite a bit extra on top of bill.
Quite cosy at night
With a balcony
Quite big!
Stayed 3 nights in Sep 2019
Response from The Ocean View Hotel on Oct 12, 2019
Dear Guest, thank you for your honest review. Our customers are very important to us and is a pleasure for us to be able to accommodate you in our hotel! Thank you for the bathroom information, we will pass the comment to our maintenance team.Referring to the parking prices, I would like to say that our prices are in line with the market trend and it varies according to the season.I would also like to mention just for future reservations that when you make a reservation with any extra net the parking is not for free but when you make your reservation Directly with us the parking is FREE in our hotel.We are very sorry to hear that you didn’t enjoy your overall experience and that the hotel did not meet your expectations. We really hope to see you again and one more time we apologize about any inconvenient !!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from The Ocean View Hotel on Oct 6, 2019
Dear Guest, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again! Kind Regards, Reception team

6/10 Okay

Ian, Swindon

The staff were very friendly and helpful. But it was disappointing that their bar was closed and they didn't serve any evening meals. The hotel needs redecorating worn out carpets and cracks in the ceiling. The bathroom needs updating with an electric shower not just relying on the mixer tap in the bath.
Stayed 4 nights in Aug 2019
Response from The Ocean View Hotel on Oct 6, 2019
Hi Ian, thank you for your lovely words about our team and Hotel, we are very happy that you had a good stay with us. Regarding your comments to be improved, we will pass them to the correspondents departments. Thank you again and we hope to see you soon! Kind Regards, Reception team

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, good breakfasts!
Very friendly staff, great position just across from the East Undercliff, enjoyed good food and entertainment in its sister hotel next door the Cotton Boutique with Paul Walker entertaining all the guests and passers by, really good breakfast in the Ocean View Hotel in the morning, all in all a lovely weekend.
Stayed 1 night in Aug 2019
Response from The Ocean View Hotel on Oct 6, 2019
Dear Mr Kevin, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again! Kind Regards, Reception team

4/10 Poor

Philippa

Stayed 4 nights in Aug 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Ocean View Hotel on Oct 6, 2019
Thank you Anna! We are very glad you had a good stay with us and we hope to see you soon again! Kind Regards, Reception team

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location and the price were great. There was a nice outdoor pool, the staff were friendly and the hotel was clean. However, the hotel is old, dated, the floorboards creaked and the TV didn't work. Parking was cheaper in the street next to the hotel than at the hotel.
Stayed 1 night in Aug 2019
Response from The Ocean View Hotel, Reception Team on Oct 12, 2019
Dear Guest, thank you for your lovely words about our team and Hotel, we are very happy that you had a good stay with us. Regarding your comments to be improved, we will pass them to the correspondents departments. Thank you again and we hope to see you soon!

6/10 Okay

Steve

Disliked: Property conditions & facilities
Have stayed in worse.
Generally ok. Staff excellent but hadn't a clue when I tried to order certain foods and avoid the BLT at all costs, pretty awful. Some things inthe bathroom didn't work properly, maintenance poor. Hotel dated and had to go to a sister hotel next door for food and beverages. However the room was discounted, so no complaints there. Hotels need to put more information up as to car parking etc. Doubtful that I would stay there again.
Stayed 3 nights in Aug 2019
Response from The Ocean View Hotel, Reception team on Oct 12, 2019
Hi Steve, thank you for your honest review and lovely words about the staff. Our customers are very important to us and is a pleasure for us to be able to accommodate you in our hotel! Thank you for the bathroom information, we will pass the comment to our maintenance team. Also we are very sorry to hear that you didn’t enjoy your overall experience and that the hotel did not meet your expectations. Referring to the parking prices, I would like to say that our prices are in line with the market trend and it varies according to the season.We hope to see you again and one more time we apologize about any inconvenient !!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean place, lovely staff. No amenities in hotel on a rainy day, there was no staff around to serve/offer a cup coffee, no music
Stayed 5 nights in Jul 2019

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view
Hotel a little dated and in need of a few improvement inside and out.. but overall for a weekend stay it was lovely, location nice, nice pool, garden in need of some TLC
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good price, great location and service. Would stay again.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Ivelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was near the beach and it was quite. Staff really kind, polite and helpful. It was very clean even though hotel is a bit old. Breakfast was really good. Our room was cleaned every day and towels changed. One thing was missing was having bar
Stayed 4 nights in Jul 2019

4/10 Poor

Christie

Stayed 1 night in Jul 2019

4/10 Poor

Linda

Liked: Staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
The foyer was nice, the rest of the hotel inside and outside is in dire need of cleaning and refurbishing.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, easy check-in, fantastic location, friendly staff
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately for us, when we booked it was not clear that this hotel is currently only functioning as a B&B. The staff were lovely and the rooms were a big and clean with good facilities. The hotel is also well located. However, the children were disappointed as the pool wasn’t working, the bar and restaurant were shut and the lift and vending machine were out of order. I have a bad back and the children and I had to carry our cases up two flights of stairs. The staff are obviously trying hard to get it back up and running and were very helpful in recommending a pool at a hotel a few doors down which we were able to use if we bought food and drink; although this was very expensive. Staff also explained that we could use the hotel bar and restaurant next door (with 10% off food) and this was very good. There was though some problems with other noisy, rude and aggressive guests near our room who woke the children up by swearing and shouting and there was no one on reception to assist. There was a number to hotel next door but other guests informed us they had tried telephoning twice and there was no answer. I am unlikely to book via Expedia again!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very helpful staff . Good breakfast.
Stayed 2 nights in Jun 2019

8/10 Good

David, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view
Hotel looked a little dated but the room was updated. Good location, nice stay
Stayed 1 night in Jun 2019

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
No staff in hotel property being renovated, had to go to sister hotel next door. Was not told when booking the hotel and as this was my first trip away on my own i felt vulnerable as i am a woman on my own.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
NIce area, easy to park, everything was clean and presented well. Friendly welcome ar Reception and also the bar.
Stayed 1 night in Mar 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 1 night in Oct 2018

10/10 Excellent

wioleta, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to beach lovely staff
lovely friendly place clean room helpfull staff lovely swiming pool
Stayed 2 nights in Jun 2017

10/10 Excellent

Malgorzata, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms a bit dated but overall positive experience
Stayed 1 night in Aug 2017

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for us
The room was very clean as was the hotel. Weddings at the weekend can be a nuisance, when they take over the pool for photos.
Stayed 11 nights in Aug 2017

6/10 Okay

Laraine

Liked: Property conditions & facilities, room comfort
Good stay in Bournemouth
Great hotel. Good location. Room with full sea view
Stayed 1 night in Aug 2017

2/10 Terrible

Natasha, Slough

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously out dated and in need of updating.
Room was a good size and bathroom was a good size. There was however no toiletries which you would expect for the price we paid. The bed was a small double and highly uncomfortable. It flared my sciatica up somewhat chronic. We did not sleep well due to the noise of the other hotel room doors... you'd expect some noise granted, it's not my first hotel stay but come on! those doors needed shaving and realigning. We were also above the bins so early rising due to the bins being emptied. Breakfast.... don't waste you time. Continental was cereal, yoghurt and croissant and cooked was buffet of bacon eggs sausages toms and beans. voila. that was it. Don't bother.
Stayed 2 nights in Jul 2017

8/10 Good

Jas, Walsall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had seaview room and it was lovely. Hotel interior itself is bit outdated but its still comfortable. Swimming pool outside looked nice but didn't use it as weather was not good. They could do with having facilities like beauty/spa/hairdressing etc. Also hotel could do with a nice cafe where you can get snacks/meals at a fair price and not very expensive.When weather was bad in evening we used the bar and had sandwiches,not alot of variety,but could do with more choices..All hotel.staff are very welcoming and very polite and helpful. Beach is near walking distance about 20minutes,if you can walk that much,but you can take car and park near beach. Overall nice hotel and would definitely stay there again.
Stayed 3 nights in Jul 2017

10/10 Excellent

sam, coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel with a pool,close to the beach
The staff were friendly and polite. Room was clean and very spacious. Location was good,just a short walk to the pier and loved the fact it had its own pool.
Stayed 2 nights in Aug 2017

6/10 Okay

Lin, Eastleigh

Liked: Staff & service
Disliked: Cleanliness, room comfort
White, sticky stain on bed runner
I found this an old, dated, hotel. Old creaky floorboards in rooms meant that every time someone in the room above you moved, you heard it. Not good when you're trying to sleep. Shame that the cover on one of the beds had a white, sticky stain on it. Not hard to miss, so neglect from cleaning staff. On returning I checked prices of a few other hotels in the area. Surprised that the very nice Cumberland hotel 2 doors away was cheaper. Wish I'd known before I booked. Wouldn't stay again or recommend to friends or family.
Stayed 1 night in Aug 2017

8/10 Good

Yvonne, London

Liked: Cleanliness, staff & service, room comfort
Shame that this Hotel is closing
Shame that this hotel is closing and being turned into student accommodation in September 2017. All I can say is lucky students, there is obviously a good return in student accommodation but we will have to look for a new venue when we visit .
Stayed 2 nights in Aug 2017

6/10 Okay

Harpal

Disliked: Property conditions & facilities, room comfort
In need of some work/redecoration
We booked 3 nights stay at the Ocean View. The double room we were initially given was very compact with very little room for movement. A room for single occupancy rather than 2 people. The room was also in desperate need of update and the mattress was very uncomfortable. We asked to be moved and were told they would only be able to move us the next day. The room offered to us the following day was much better with more light and space in the room. However the tap in the sink was not working properly. The water only trickled out when fully turned on. The breakfast was ok. Will very limited choice.
Stayed 3 nights in Aug 2017

8/10 Good

Jochampagne, West Midlands

Liked: Cleanliness, staff & service, room comfort
Clean and value for money
Requested sea view and bath and got both. Room extremely clean and value for money. Double bed felt small, but probably because used to a larger bed! Would recommend for someone looking to keep costs down.
Stayed 4 nights in Aug 2017