Branches Park Tours

Room was mostly clean but there were signs of wear, stains in the carpet, and a vape from a previous guest was in the futon when we went to use it for our son to sleep on. Room we purchased said it had a double for the 3rd person to sleep on. It ended up being a Les than twin size futon that did not pullout and there were no linens for it in the room. We were given linens when we asked though. Staff were friendly and room was spacious.

Everything is new. Not happy with staff service. Lady working at the checkin to water park this morning has a rude way of speaking with people. Coffee at the Starbucks severed the wrong bites and charged for one more coffee which was not purchased. Manger was nice and reimbursement the payment. When we came to the room none of the lights were working. Saturday wrist band stopped working. House keeping came in made one bed and left the other bed unmade. I called front desk and asked if they can have house keeping come in 20 mins to make the bed, they said they will. Came back to the room after an hour still not made. Notified them again came back to room around 10pm still not completed. We were told check out was 10 am then during checkout front desk said 11am. Very poor costumer service from staff. Wont be returning since there are several options for resorts with good coustomer service by staff.

Check in was good, front desk lady was really nice. Room was ok. I was there a week, set out towels to get changed mid week. Towels qere pu ked up, but not replaced. Zero housekeeping done in the room over 6 night stay