First, we need to get the facts straight. I never told the guest we had trouble with the lock. I told them none of the previous guest had mentioned having trouble problems. And yes, there is an additional locking bar which extends, I told the guest several times you extend the bar and twist it to the locking position. And being a contactor, I thought he would be able to figure this out. I did request the Housekeeper go BACK to the condo just to lock the door for the guest, which they did with the extended bars, and even placed a piece of wood in the tracks so they would feel more secure. The handle now has been ordered and replaced. The condo is a bottom level condo built on a cliff. In order to even try to reach the screened in deck, you would need a 10 foot ladder on sloped rocky ground, where it is 6 feet before the cliff drops off. Pointe Royale is a very safe, gated community with nightly security patrols. Sorry your trip did not go as planned, There is a lot of traffic through those condos, things are bound to break, sorry it happened to you.