Arrived at the hotel with reservations made at 5:30pm after 7 days on the road. The front desk clerk appeared to be distracted and not having a good day. She said my room was not ready (at 5:30pm?!) and would I mind waiting for 20 minutes? I suggested to her that she put me into another room that was ready. She did so (why did I have to suggest this to her??) When I went upstairs to my room (note: no elevator, only stairs - I was toting 3 suitcases...), there in the hallway were 3 housekeeping staff chatting away - they were there for quite some time which made me wonder if that's why my original room was not ready. I had no idea as to fitness room, breakfast etc because the front desk clerk did not provide any of these details. I have stayed in Cobblestone properties in the past and I'd say this was the only disappointing one to date .. I believe staff/management may just need some tweaking to make it a more welcoming environment.
No one knows the Broken Bow area better than the locals. Cobblestone Hotel & Suites Broken Bow, NE is one of the most popular choices with local travelers, plus it's received an average rating of 4.67 out of 5.