Exterior

Reviews of Holiday Inn Express Hotel & Suites Burlington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Burlington, an IHG Hotel
1605 North Roosevelt Ave, Burlington, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 202 out of 357 reviews" "
Rating 8 - Good. 105 out of 357 reviews" "
Rating 6 - Okay. 29 out of 357 reviews" "
Rating 4 - Poor. 11 out of 357 reviews" "
Rating 2 - Terrible. 10 out of 357 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff rude, hotel out-dated and over priced.
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
John, Thank you for taking the time to make a review. I apologize for any inconvenience you experienced at our hotel. I am available for a call if you would like to discuss your stay.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Thank you John for the great review!! We look forward to your next visit here! Safe Travels!

8/10 Good

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, and easy to get into
Stayed 1 night in Mar 2024
Response from General Manager on May 14, 2024
Thanks Karla for the review!! We look forward to hosting you again in the future!!

10/10 Excellent

Jason

Nice staff. Clean and tidy
Stayed 1 night in Dec 2023

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Excellent breakfast! Very relaxing place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issues with the TV no channels was pre set. couple minutes and a channel scan later fixed that.
Stayed 1 night in Jan 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and beautiful Staff is wondeful and always accommodates.
Stayed 1 night in Dec 2023

10/10 Excellent

Scot

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights for business in the area. Nice, clean, well maintained. My room faced the rear of the building and I could hear some kind of rooftop unit, running on and off. If I stayed again I'd ask for a room on the side facing the front.
Stayed 4 nights in Nov 2023
Response from Marlena on Dec 6, 2023
Hello, Thank you for your feedback. There certainly is a downfall to being next door to manufacturing company. I think that is what you were hearing. Most definitely ask for an even numbered room. I did note your profile for future reference. We hope to see you again.

8/10 Good

Christine

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marlena on Dec 6, 2023
Thank you for taking the time to let us know how your stay went. We were excited to hear from you. It's always great to get positive feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick room was clean and comfortable
Stayed 1 night in Nov 2023
Response from Marlena on Dec 6, 2023
This makes us very happy to hear that you enjoyed your time with us. Thank you for sharing. We hope to see you again.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel stay
Very nice hotel with a wonderful breakfast!
Stayed 1 night in Nov 2023
Response from Marlena on Dec 6, 2023
It is great to hear you enjoyed your stay with us. We are excited to see you again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marlena on Dec 6, 2023
Thank you for your rating. Your time is very much appreciated.

10/10 Excellent

Joel

Stayed 2 nights in Oct 2023
Response from Marlena on Dec 6, 2023
It is always exciting to find out our guests enjoyed their time with us. We look forward to your next stay.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 2 nights in Oct 2023
Response from Marlena on Dec 6, 2023
Thank you for taking the time to let us know how your stay went. We appreciate the positive feedback.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Clean and when you want it to be dark it is. Food was great. The best ever cinnamon rolls.
Stayed 2 nights in Sep 2023
Response from Marlena on Sep 9, 2023
Dear Sandra,How wonderful to hear your stay with us was great. We can't wait to see you again.

10/10 Excellent

Pamela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Sep 2023
Response from Marlena on Sep 9, 2023
Hello Pamela,Thank you for letting us know how your stay went. It's always super exciting when we find out everything went well. We strive to do give our guests the best which is what they deserve. We hope to see you again soon.

4/10 Poor

Christine

Stayed 3 nights in Jun 2023
Response from Marlena on Sep 9, 2023
Hello Christine,I am terribly sorry to hear your stay did not go well. I wish I knew what issues you had during your stay. I hope you give us another chance to prove we can do better.

10/10 Excellent

Alexander

Stayed 1 night in Aug 2023
Response from Marlena on Sep 9, 2023
Thank you for rating your stay. We are very pleased to see you had a great time and everything went well. We look forward to seeing you again very soon.

10/10 Excellent

Allan

Stayed 1 night in Aug 2023
Response from Marlena on Aug 26, 2023
Thank you for your feedback. We are glad to hear your stay with us was good. We look forward to seeing you again.

10/10 Excellent

Dondee

Stayed 2 nights in Aug 2023

8/10 Good

Debra

Stayed 2 nights in Aug 2023
Response from Marlena on Aug 28, 2023
Thank you for your rating. Looks like we have an area that needs to improve. Hopefully we have another opportunity to show you the perfect stay.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marlena on Aug 10, 2023
Thank you for taking the time to share your guest experience with us. We look forward to seeing you again soon,

8/10 Good

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, modernized hotel across the street from casino and Fun City (easy walk). Hotel was very busy on a Monday night, which is great to see. In spite of being full, it was really quiet in the guest rooms. My only complaint was that the smoking patio is in the front of the hotel (in front of many guest rooms). We had a strong smoke smell in our 3rd floor room which was directly above the patio. Everything else was great - comfortable, clean.
Stayed 1 night in Jul 2023
Response from Marlena on Aug 10, 2023
Thank you for sharing your comments. We are glad you enjoyed your stay. Hopefully you had good luck at the casino. We can't wait to see you again when visiting Burlington.

10/10 Excellent

Dawn

Stayed 1 night in Jul 2023
Response from Marlena on Aug 10, 2023
We are happy to hear you enjoyed your time with us. We appreciate you are taking the time to share your experience.

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was helpful and friendly.
Stayed 1 night in Jul 2023
Response from Marlena on Aug 10, 2023
Dear Irene,Thank you for your feedback. Your comments help us grow and let us know how we are doing, We hope to see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel will be back!
Stayed 1 night in Jul 2023
Response from Marlena on Aug 10, 2023
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Marlena on Aug 10, 2023
Thank you, Connie, for taking the time to share with us your experience. We are happy to hear your stay went well. We appreciate you choosing us to be your home away from home.

8/10 Good

Erik

Stayed 2 nights in Jun 2023
Response from Marlena on Aug 10, 2023
Thank you for taking the time to share your experience with us. Hopefully we will see you again.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable hotel. Everything in burlington is close to each other but this hotel is right in the middle.
Stayed 1 night in Jun 2023
Response from Marlena on Aug 10, 2023
Thank you for your rating. We appreciate your time to let us know how we did. Hope to see you again in the future.

10/10 Excellent

brandon

Stayed 2 nights in Jun 2023
Response from Marlena on Aug 10, 2023
Thank you for sharing your guest experience. We look forward to seeing you again.

4/10 Poor

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had electrical issues that could not be resolved. I like HI hotels and would stay with them again but this stay was unfortunately poor.
Stayed 2 nights in Jun 2023
Response from Marlena on Aug 10, 2023
We re terribly sorry to hear about your experience. Turns out it was something only an electrician could fix. This has been repaired and should not happen again, we are in hopes we will see you again for a better experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Marlena on Aug 10, 2023
Thank you for taking the time to share your experience with us. We hope to see you again in the future.

10/10 Excellent

juan carlos

Stayed 2 nights in May 2023
Response from Marlena on Aug 10, 2023
Thank you for rating your stay with us. We are happy to hear everything went well. We hope to see you again.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Tonya

Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Traveled with partner
Always an amazing, enjoyable stay!!!!
Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in Apr 2023

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2023
Response from Marlena Walker on Apr 19, 2023
Thank you taking the time to rate your stay. It's awesome to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Marlena Walker on Mar 29, 2023
It's great to hear you enjoyed your stay. Thank you for taking the time to let us know. We can't wait to see you again.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2023
Response from Marlena Walker on Apr 19, 2023
Thank you for rating your stay with us. We appreciate your time in doing so. When in the area, we hope you choose us again.

10/10 Excellent

Kalla

Stayed 1 night in Mar 2023
Response from Marlena Walker on Mar 29, 2023
Thank you for taking the time to let us know how we did. We are excited to hear you enjoyed your stay. We can't wait to see you again in the future.

10/10 Excellent

Carrie

Stayed 2 nights in Mar 2023
Response from Marlena Walker on Mar 29, 2023
Hello. Thank you for sharing your experience with us. We are happy to hear you enjoyed your time with us. We look forward to seeing you again.

8/10 Good

Jason

Stayed 3 nights in Mar 2023
Response from Marlena Walker on Apr 19, 2023
Hello Jason,Thank you for letting us know how we did. Looks like we have room for improvement and will continue to work on it.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Cookies in the lobby
Stayed 1 night in Mar 2023
Response from Marlena on Mar 25, 2023
Thank you very much for sharing your experience. We are excited to hear everything went well. We look forward to seeing you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2023
Response from Marlena on Mar 25, 2023
Thank you for taking the time to alert us how your stay went. We look forward to seeing you again in the future.

8/10 Good

Joel

Stayed 3 nights in Mar 2023
Response from Marlena Walker on Apr 19, 2023
Thank you for sharing your experience. Our goal is to make sure you feel right at home when here. We hope to see you again soon.