2/10 Terrible
Don P.
Dec 31, 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
STAY AWAY!!
we left after 1 night in this disgusting property! the resort is overcrowded and understaffed. the check in process is as welcoming as cattle being led to slaughter. the room was large but furnished like a freshman dorm at state college. after a long day we went for dinner at the only available restaurant, mexican fajita night. after a 30 minute wait we were led by a surly hostess to room bright enough to perform surgery, however no where clean enough to dine. the buffet was gross, tasteless overcook mush. our drinks finally arrived as we were opting for going to bed hungry. the bill 400usd was the final insult. back to our room past the vomit in the hall to a sleepless night on a prison style bed complete with pulsating generator and concrete pillows. our attempts to contact anyone went unanswered except for the ai generated "hope you're enjoying your stay" text messages. upon leaving early, the manager said sorry but no refund for the meal because you already ate it and the room was fully paid in advance. we plan on attempting to receive a refund through every means possible.
Don P.
Stayed 7 nights in Dec 2024