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Reviews of Conrad Cairo

5 out of 5
Conrad Cairo
1191 Corniche El Nil, Cairo

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 589 reviews" "
Rating 8 - Good. 173 out of 589 reviews" "
Rating 6 - Okay. 71 out of 589 reviews" "
Rating 4 - Poor. 32 out of 589 reviews" "
Rating 2 - Terrible. 29 out of 589 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hossam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a wonderful stay, you just need to work on the front desk staff a bit more.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. All rooms and public areas are impeccable.
Stayed 1 night in Apr 2024

10/10 Excellent

Abdulla

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Guest Relations team on Feb 27, 2024
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

8/10 Good

Keisha

Liked: Cleanliness, property conditions & facilities
The hotel is amazing. Nice and clean but boy the check in staff, the attitude is filthy and have no professionalism. Imagine traveling for over 24hrs and was told I can’t get my room until after 5 hrs of waiting in the lobby.
Stayed 4 nights in Dec 2023
Response from Guest Relations team on Jan 9, 2024
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey. Kindly be informed that all your comments were shared with the concerned departments for action and improvement. please accept our sincere apologies for any inconvenience caused during your stay. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

Shahwar Muhammad

Stayed 2 nights in Dec 2023
Response from Guest Relations team on Jan 2, 2024
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

2/10 Terrible

Dhari

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations team on Jan 2, 2024
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey. We were disappointed to learn that your experience during your stay was not pleasant, on behalf of Conrad Cairo, please accept our apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel. Hopefully you will allow us to regain your confidence in our service.

4/10 Poor

Rahul

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible place that should be avoided at all costs
It’s a very badly managed place and the staff is pretty average.Both check in and checkout was slow and people managing it looked like they had no idea what they were doing. Staff at the breakfast place barely spoke English and it was hard top even get eggs cooked off the lady in Charge of the egg station. Guests were noisy in the corridors (probably because of the Casino in the hotel). The gym is in room 706..and it actually is a guest room without the beds. Really a poor place and is to be avoided at all costs.
Stayed 2 nights in Dec 2023
Response from Ahmed Hassanein on Dec 28, 2023
Dear Mr. RahulIt was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback.We were disappointed to learn that your experience during your stay was not pleasant, on behalf of Conrad Cairo, please accept our apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel, your comments were shared with the concerned department and the hotel management for action and improvement.Hopefully you will allow us to regain your confidence in our service.Best RegardsAhmed HassaneinAssistant Front Office managerConrad Cairo

6/10 Okay

Muzzafar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service & care
1)Door key was not working, went downstairs 2 times to fix it. It took 50 min then it was door itself lock was not working. This is gross. 2) did call in morning at 8:30am to clean room, they said guy coming, no one came and we went out. When came back at 7:30, no cleaning at all. Did call twice on 0 no one one picked phone not call back. I travel worldwide and never saw such a bad service in 4-5 stars hotels like Conrad.
Stayed 2 nights in Nov 2023
Response from Guest Relations team on Dec 6, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback. We were disappointed to learn that your experience during your stay was not pleasant. On behalf of Conrad Cairo hotel, please accept our apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel. Kindly be informed that all your comments were shared with the concerned departments and the hotel management for action and improvement. Hopefully you will allow us to regain your confidence in our service.

10/10 Excellent

Nurun

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of Cairo . They gave us access to VIP lounge because we had to pay extra to extend our stay which was lovely. Staff is so nice and helpful
Response from Guest Relations team on Dec 6, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey, for the high rating, for praising our team members and for the lovely comment. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

4/10 Poor

waleed

Disliked: Cleanliness, staff & service
First of all the check in took more than 30 minutes even though i was checking in on 22 floor . The excutive lounge food choice wasn't to the expectation. The room cleaing wasn't good at all .. the balcony seating area was never cleaned during my stay. The key card sensor on the elevator need changing .
Response from Guest Relations team on Dec 13, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback. We were disappointed to learn that your experience during your stay was not pleasant. On behalf of Conrad Cairo hotel, please accept our sincere apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel. Kindly be informed that all your comments were shared with the concerned departments and the hotel management for action and improvement. Hopefully you will allow us to regain your confidence in our service.

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2023
Response from Guest Relations team on Nov 12, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

6/10 Okay

Lincoln

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations team on Nov 9, 2023
I would like to thank you for choosing the Conrad Cairo for your recent stay. However, I was disappointed to see that we appear to have fallen short of delivering our usual high standards of service as you would expect of the Conrad Cairo. As we strive to personalize each and every guest stay experience, I would like to share that we are unable to locate the details around your stay and the corresponding cause for your displeasure. May I request that you kindly make direct contact by email, so that I may be able to investigate further and in turn address the concerns accurate and meaningful customers feedback is what we seek and is an important tool to be able to measure our performance and better align with the expectations of our valuable guests.

10/10 Excellent

Saud

Stayed 1 night in Nov 2023
Response from Guest Relations team on Nov 9, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations team on Oct 18, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Guest Relations team on Oct 17, 2023
Warm greetings from Conrad Cairo Hotel. Thank you for your time filling in the survey and for the high rating.We are delighted you had an enjoyable stay with us. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great view on Nile River The River walk is just in front of the hotel.
Stayed 5 nights in Oct 2023
Response from Guest Relations team on Oct 10, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey, for the high rating and for the lovely comment. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

sanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
a convenient location, great restaurants, super nice staff, well maintained hotel I would recommend to anyone wanting a pleasant and safe stay.
Stayed 4 nights in Sep 2023
Response from Ahmed Hassanein on Oct 5, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback.Best RegardsAhmed HassaneinAssistant Front Office managerConrad Cairo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from . on Oct 1, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey.Looking forward to welcoming you and your beloved ones back again.

2/10 Terrible

Shekisha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation to ensure that I had a room after a very early flight arrival (5am). I called several times to confirm the late arrival, but no one answered the phones for days prior to my stay. Upon arrival I was told that because I was not there before midnight that my reservation was canceled. I asked for a refund and was told it was possible but that I needed email corporate. I’m still waiting for an email reply a week later.
Stayed 1 night in Sep 2023
Response from . on Sep 26, 2023
It was our pleasure to recently welcome you to Conrad Cairo hotel and I would like to thank you for your very constructive feedback. We were disappointed to learn that your experience during your stay was not pleasant. On behalf of Conrad Cairo, please accept our apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel.Hopefully you will allow us to regain your confidence in our service.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Hotel - Service and checkin nightmare
We stayed one night on August 1, 2023. What a disappointing service experience for a five star hotel. This booking was part of a 5 week trip to six countries. The service received this from the hotel was by far the worst we encountered during our approximately 35 night trip. We understand check in time was 3 PM. We first arrived at the hotel at 1 PM. We fully understood our room would likely not be ready and that was fine. We checked our bags into the concierge service and then went to a restaurant nearby. We were told to return at 3 PM and the room would be ready. We return at 3 PM. We waited approximately 20 minutes in line to speak to somebody at the front desk. By this time it is 3:20 PM so we figured the room would be ready for sure. Once we get to the desk, we found it was not. We were told to wait 10 minutes. 3:30 came and the room was not ready. We were told to wait another 15 minutes. 3:45 came and the room was not ready. We ended up not in the room until 4:40. This is completely unacceptable for a five star hotel. We were especially disappointed because we kept being told to come check back in 10 to 15 minute increments. Even if originally they had of told us not to come back until 430 or 5 PM, we would have been disappointed, but we would not have wasted our day sitting in the lobby waiting. Despite all this, nothing was offered in terms of compensation. Hotel is nice and breakfast was good, but needs better service.
Stayed 1 night in Jul 2023
Response from Guest Relations team on Sep 6, 2023
It was our pleasure to recently welcome you to Conrad Cairo hotel and I would like to thank you for your very constructive feedback. We were disappointed to learn that your experience during your stay was not pleasant. Please accept our apologies for any inconvenience caused during your stay as we strive to ensure our guests the best experience during their travel. Kindly be informed that your comments were shared with the concerned department for action and improvement. Hopefully you will allow us to regain your confidence in our service.Looking forward to welcoming you and your beloved ones back again soon.

10/10 Excellent

Yomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Relations team on Sep 7, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us. It is always our pleasure serving customers like you. We are looking forward to your coming stay with us.

10/10 Excellent

Zaheer

Stayed 2 nights in Aug 2023
Response from Guest Relations team on Sep 1, 2023
Warm greetings from Conrad Cairo hotel. Thank you for the high rating. We are delighted you had an enjoyable stay with us. It is always our pleasure serving customers like you. We are looking forward to your coming stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and cleanliness were fantastic. Room servicing particularly good. There was a man who came to restock the bar and “take account” who was pushy and a bit rude. The food at Jayda was over cooked and inedible.
Stayed 4 nights in Aug 2023
Response from Ahmed Hassanein on Aug 25, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback. your comments were shared with the concerned department and the hotel management for action and improvement.Best RegardsAhmed HassaneinAssistant Front Office managerConrad Cairo1191 Corniche el NilCairo, 11221, Egypt

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience and amazing service
Stayed 3 nights in Jun 2023
Response from Guest Relations team on Jun 21, 2023
Dear Mr. Ghassan,Warm greetings from Conrad Cairo hotel.Thank you for your time filling in the survey, for the high rating and for the lovely comment.It's always our pleasure to serve customers like you.Waiting forward to welcome you and your beloved ones back again.

10/10 Excellent

Saif

Stayed 2 nights in Jun 2023
Response from Guest Relations team on Jun 19, 2023
Dear Mr. Saif,Warm greeting from Conrad Cairo hotel.Thank you for your time filling in the survey and for the high rating.Waiting forward to welcome you and your beloved ones back again very soon.

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from . on May 31, 2023
Dear Ms. Nora,Warm welcome from Conrad Cairo hotel.We are delighted you had an enjoyable stay with us.Looking forward to welcome you and your beloved ones again very soon.

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice and helpful
Stayed 11 nights in May 2023
Response from . on May 30, 2023
Dear M. Victoria,Warm greetings from Conrad Cairl hotel.Kindly be informed that it is our pleasure to serve customers loke you.Wating forward to welcome you and your beloved ones back again very soon.

2/10 Terrible

Yong Ho

Stayed 2 nights in May 2023
Response from . on May 25, 2023
Dear Sir/ Madam,Warm greetings from Conrad Cairo hotel.Thank you for filling in the online survey.We noticed that recently your good-self scored us a low score in the survey, I will be delighted if you want to share with me your experience and work on improving all our services and products. Please accept our sincere apologies for any inconvenience caused during your stay.Waiting forward to welcome you and your beloved ones back again very soon.

10/10 Excellent

ROUDA

Stayed 7 nights in May 2023
Response from Guest Relations team on May 18, 2023
Dear Sir/ Madam,Warm greetings from Conrad Cairo hotel.Thank you for filling in the survey and for the high rating.We are delighted you had an enjoyable stay with us.

10/10 Excellent

a s g

Stayed 3 nights in May 2023
Response from . on May 9, 2023
Dear sir/ Madam,Warm greetings from Conrad Cairo hotel. Thank you for the high rating.We are delighted you had an enjoyable stay with us.Looking forward to welcome you and your beloved ones again very soon.Kind Regards,Guest Relations Team

8/10 Good

ABDULLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but the price was over.
Stayed 2 nights in Apr 2023
Response from . on Apr 27, 2023
Dear Mr. Abdullah,Warm greetings from Conrad Cairo hotel.Thank you for your time filling in the survey and for the high rating.In respect of the comment written regarding the price, kindly be informed that we have our selling strategy according to our product and also according to the other luxury hotels at the same category at Cairo. Still, we as a Conrad are offering the most competitive rate within other luxury hotels located in downtown. Looking forward to welcoming you back again.Looking forward to welcome you back again soon.Kind Regards,Guest Relations Team

10/10 Excellent

Jose

Stayed 2 nights in Mar 2023
Response from . on May 8, 2023
Dear M. Jose,Warm greetings from Conrad Cairo hotel.We are so grateful that you had an enjoyable stay with us.Thank you for the high rating.Looking forward to welcoming you back again very soon.

8/10 Good

Hassan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from A on Mar 19, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your rating

10/10 Excellent

Lidia, Newark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms. Breakfast was delicious, lots of options. Staff were friendly and helpful. Would highly recommend.
Stayed 1 night in Feb 2023
Response from Ahmed H on Mar 19, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time in Conrad Cairo hotel
Stayed 2 nights in Jan 2023
Response from Ahmed H on Mar 19, 2023
It was our pleasure to recently welcome you to the Conrad Cairo and I would like to thank you for your very constructive feedback.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Guest Relations team on Dec 20, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

10/10 Excellent

Haitham

Response from Guest Relations team on Dec 20, 2023
Warm greetings from Conrad Cairo hotel. Thank you for your time filling in the survey and for the high rating. We are delighted you had an enjoyable stay with us, it is always our pleasure serving customers like you. Looking forward to welcoming you and your beloved ones back again.

6/10 Okay

Amardeep

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel in need of an uplift
Hotel and room was in a poor state, really in need of a renovation. Service was poor, check-in was curt without even giving direction to the lifts, how the wifi worked etc. The only bright spot was the buffet restaurant staff who really nade sure we were comfortable and had everything we needed. The other issue was the wifi constantly cutting out for up to an hour at a time.
Stayed 4 nights in Dec 2022

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, amenities
Excellent service and beautiful rooms
Stayed 2 nights in Nov 2022

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

8/10 Good

Khaled

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

AMER, AlJubail AlSinaeyah

Traveled with group
Disliked: Property conditions & facilities
The maintenance done during the quest sleep time The rooms are not proper insulated that your neighborhood room will not keep you sleep There is not proper policy of smoking all the botel properties allow for smoking The variety of breakfast food very limited
Stayed 4 nights in Jun 2022

2/10 Terrible

saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
loud noise
The hotel is noisy during the day due to renovation work
Stayed 4 nights in Mar 2022

4/10 Poor

SHOUQ ABDULAZIZ

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Stay after 2023
The location of the hotel is perfect, but the constructions works was so noisy, if you attend to stay in this hotel, try after 2022
Stayed 7 nights in Feb 2022

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

10/10 Excellent

Pamela

Stayed 1 night in Dec 2021

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
اقامة ممتازة .. وانصح به
الإقامة كانت ممتازة .. الغرف (المجددة) جميلة على عكس القديمة .. الاطلالة على النيل كذلك .. البنك (للصرف) مفتوح ٢٤ ساعة طيلة ايام الاسبوع في الطابق السفلي للفندق .. اللوبي واسع ورحب .. لكن يعيبه ( السماح بالتدخين ) لذلك احياناً الرائحة غير مريحة لغير المدخنين .. الطعام جيد .. سرعة الخدمة جيدة .. ممشى الكورنيش على بعد خطوات .. والاسعار مناسبة بالمقارنة مع الفنادق من نفس التصنيف
Stayed 3 nights in Dec 2021

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We stayed at this hotel for 5 nights in total and had a great stay. Our room and parts of the hotel were definitely a bit outdated, but I do believe they’re working on renovating the rooms so that won’t be the case in the future. The staff was fantastic and the food in the restaurants was amazing. We ate at the hotel several times and the service we received was incredible every single time and for that I would recommend this hotel to anyone looking for a recommendation.
Stayed 1 night in Nov 2021

8/10 Good

Sakia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021