Thank you for sharing your feedback, John! We're delighted to hear that you enjoyed the food and experienced excellent service from our staff. Your comments about the facility being on the older side are duly noted, and we appreciate your understanding. We're continuously working to enhance our guests' experiences, and your input helps us in that process. We hope to have the opportunity to welcome you back for another great experience in the future! Kindest regards,

Thank you for sharing your feedback with us, Irma. We're glad to hear that you appreciated our friendly staff and found the food delicious. It's also great to know that you enjoyed the beautiful ocean view rooms, even though they are not renovated. We'll take note of your comments regarding the air conditioning and closet safe to ensure we continue improving our services for future family trips. We hope to welcome you back again soon for another memorable experience! Kind regards,

We're delighted to hear that you had such a fantastic experience during your stay, Sajandeep! Providing delicious food, exceptional service, and a wonderful atmosphere are some of our top priorities, and we're thrilled to hear that we hit the mark with you. We can't wait to welcome you back for another incredible stay in the future! Best regards,

We're thrilled to hear that you enjoyed your stay at our resort, Cyril! Providing a wide range of activities and amenities for our guests is a top priority for us, and we're glad you were able to take advantage of them. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future!

Thank you for sharing your experience with us, Sergio. We're glad to hear that you enjoyed the service provided by our staff and found the grounds to be great. However, we apologize for the inconvenience caused by the issue with the mini-bar restocking in your room. Rest assured, we will address this matter with our team to ensure that such situations are promptly resolved in the future. We appreciate your feedback and hope to welcome you back for a smoother and more enjoyable stay. Sincerely,

Thank you for taking the time to rate your experience with us, Andres! We're glad to see that you had a positive stay overall. If there's anything specific you think we could improve upon to make your next visit even better, please feel free to let us know. We appreciate your feedback and hope to welcome you back soon!

We're truly sorry to hear about the numerous issues you encountered during your stay, Rodney. It's clear that we fell short of providing you with the exceptional experience we strive for. Your feedback is incredibly valuable to us, and we will be addressing these concerns with our team to ensure that such issues are promptly resolved and do not recur in the future. We apologize for any inconvenience or discomfort you experienced and appreciate your patience and understanding. Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regards,

Thank you for your feedback, Aymen! We're glad you found our location convenient and enjoyed the food. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always striving to enhance our guests' experience. We hope to welcome you back again soon! Kindest regards,

We're thrilled to see that you had a great stay with us, Rebbeca! Your positive rating means a lot to us. If there's anything we can do to turn your next stay into a 5-star experience, please don't hesitate to reach out. We're here to ensure your future visits are nothing short of fantastic. Thank you for choosing our hotel, and we look forward to hosting you again! Sincerely,

We're thrilled to hear that you enjoyed your stay at our resort, William! Providing a wide range of activities and amenities for our guests is a top priority for us, and we're glad you were able to take advantage of them. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future! Kind regards,

Dear Sofya, we appreciate you taking the time to leave us your detailed comment. We are glad to know that you enjoyed the wonderful view from your seaside room, as well as the cleanliness and friendliness of our staff. We are sincerely sorry for the inconvenience you experienced with the air conditioning during the last few days of your stay. We understand how important it is for our guests to have a comfortable room temperature, especially in a destination like ours where the weather can be warm. We take your feedback very seriously and assure you that we are taking steps to address this issue and prevent it from happening again in the future. We hope to have the opportunity to welcome you again in the future and show you that we can offer you a smooth stay. Warmest regards,

Thank you for choosing to celebrate such special milestones with us, and for taking the time to share your experience, Sheri. We're delighted to hear that you enjoyed the beauty of our resort and property, as well as the exceptional service provided by our staff members, especially Nadia, Nathanael, Jesus, and Jario. Your kind words will surely be shared with them.We apologize for the inconvenience caused by the noise during your stay, particularly due to the wedding celebration. We understand the importance of providing a peaceful environment for all our guests and will take your feedback into consideration to improve our services and ensure a more restful experience for future visits. We hope to have the opportunity to welcome you back again in the future for another memorable stay. Warm regards,

Dear Izabela, We thank you in advance for taking the time to leave us your comments. We are happy to know that you liked the beauty of our beach as well as the quality of the food. On the other hand, we are deeply sorry to hear that his experience in our rooms did not live up to his expectations. For us, the comfort and well-being of our guests is our top priority, and we are saddened to know that we could not provide you with a more pleasant experience during your stay. We will be happy to escalate your feedback to the appropriate departments to address the issues mentioned. We hope to have the opportunity to welcome you again in the future and show you that we can exceed your expectations. Warmest regards,

Thank you for your brief but wonderful comments, Jamshid! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

Thank you so much for your fantastic rating, Alla! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Best regards,

Thank you for sharing your experience with us Jia! We are very sorry to hear that your stay did not meet your expectations. We take into account your comments about the need to make reservations at our restaurants, even when services are included. We will work to improve our processes to provide a more seamless and convenient experience for our guests. We hope to have the opportunity to welcome you again in the future and to offer you an even better stay. Sincerely,

Thank you for your comments Zainab, We are delighted to know that you enjoyed your vacation experience with us. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again in the future. Sincerely

Thank you for your comments Maria, We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. Sincerely

Dear Diana, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. We will gladly pass on your kind comments to the appropriate happy hour music department. We look forward to welcoming you again in the future and offering you an even better holiday.Sincerely,

We're thrilled to hear you enjoyed our amazing food and experienced the hospitality of our staff during your stay, Flavia. Thank you for sharing your positive feedback with us! If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay! Kind regards,

Thank you for taking the time to rate us, Ian! We're glad to see that you had a positive experience during your stay. If you have any specific feedback or if there's anything we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon! Sincerely,

Thank you for sharing your feedback with us, Ronald. We appreciate your input regarding the evening entertainment. Providing a variety of entertainment options for our guests is important to us, and we apologize if your expectations were not met in this regard. We will certainly take your comments into consideration as we strive to improve our offerings. If there are specific types of entertainment you would like to see in the future, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards,

We are sorry to hear about your frustrating experience with Expedia, but we're glad to hear that you enjoyed your stay at the resort overall. It's disappointing when travel plans encounter complications, and we understand the importance of reliable assistance during such times. Regarding the room amenities and dining experiences, we appreciate your feedback and will certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest regards,

We're thrilled to hear that you had a great experience with us, Gerardo! Providing excellent customer service and offering a variety of delicious food options are top priorities for us. We're delighted that you enjoyed these aspects of your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon! Best regards,

Thank you for your positive rating, Jannel! We're delighted to know that you had a great experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!

Thank you for your feedback Vinh. We're glad you enjoyed the view, and we appreciate your input regarding the room. We're continuously working to improve our facilities, and your comments will certainly be taken into consideration as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards,

We're delighted to hear that you had a fantastic experience with us from the moment you arrived, Monika! It's wonderful to know that you enjoyed the spa facilities and found them to be rejuvenating and accommodating to your needs. Providing a relaxing and enjoyable stay is our priority, and we're glad to hear that you found our hotel to be a nice place to stay overall. Thank you for your kind words, and we hope to welcome you back again soon for another memorable stay! Best regards,

Thank you for your kind words, Jennifer! We're delighted to hear that you enjoyed our resort amenities, delicious food, refreshing drinks, and the fun activities we offer. Ensuring clean and comfortable accommodations for our guests is a top priority, so we're thrilled that you found your room to be nice and clean. We hope to welcome you back for another wonderful stay in the future. Warm regards,

We're thrilled to hear that you and your husband had such a wonderful time during your stay with us, Kenia! Providing exceptional service and maintaining cleanliness are top priorities for us, and we're glad that our efforts made your experience memorable. Thank you for your kind words, and we can't wait to welcome you both back for another fantastic stay! Warm regards,

Dear Yannick, we're thrilled to have had you as our guest for the past two years, and we're even more delighted to hear that you're considering returning again in the future! Thank you for your loyalty and for choosing our resort for your vacations. We look forward to welcoming you back for many more memorable stays. Warm regards,

Dear Vicki, we're deeply concerned to hear about your experience, and we sincerely apologize for the inconvenience and discomfort you've endured. Your safety and well-being are of paramount importance to us, and we take incidents like these very seriously.Regarding the incident by the pool area, we will immediately address the slippery floor to prevent any further accidents. Additionally, we want to assure you that we adhere to strict hygiene and food safety protocols, including our Cristal badge certification, to ensure the highest standards of cleanliness and food management. So far we haven't received any other complaints about food poisoning, but we will thoroughly investigate your case to ensure there are no lapses in our processes, thank you for bringing this to our attention. We appreciate it.We're truly sorry for any discomfort or illness you experienced during your stay, and we sincerely hope for your swift recovery. Please know that your feedback is invaluable to us, and we will take all necessary measures to prevent similar incidents in the future. If there's anything we can do to assist you further or make it up to you, please don't hesitate to reach out. Warm regards,

Thank you for sharing your feedback with us, Shadi. We're glad to hear that you enjoyed our beautiful resort and great food. However, we're sorry to hear about the inconvenience with fauna in your room. Please accept our sincere apologies for this issue. We take cleanliness and pest control very seriously, and we will address this matter promptly to ensure it doesn't happen again in the future. If there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards!

Thank you for your wonderful feedback, Anthony! We're thrilled to hear that you had a beautiful and secure experience with us, and that you enjoyed the phenomenal food and entertainment. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Kindest regards,

Thank you for your continued loyalty and for taking the time to share your wonderful experience with us, Israel. It's truly heartwarming to hear that you've enjoyed 34 vacations at our property over the past 19 years. We're thrilled that you appreciate the homey-Mexican atmosphere and the emphasis on service that we strive to provide.We will definitely pass on your compliments to Fernanda, Reyes, Alejandro, Chef Miguel, Abel, Esalud, Eduardo, and Master Pada. It's fantastic to hear that they contributed to making your stay memorable. Ensuring our guests feel safe and well-cared for is our top priority, so we're glad you felt secure with our patrolled grounds and experienced lifeguard staff.We're delighted that you enjoyed the yoga program and found value in our spa services. Your satisfaction is our ultimate reward, and we're already looking forward to welcoming you back for another memorable stay. If there's anything we can do to enhance your experience even further, please don't hesitate to let us know. Warm regards and hasta pronto!

Thank you for taking the time to rate your experience with us, Mike. We strive to provide the best possible stay for all our guests, and we're sorry to hear that we fell short of meeting your expectations during your recent visit. Your feedback is valuable to us, and we would like to learn more about your concerns so that we can address them promptly. If there's anything specific that you feel we could improve upon, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience. Warm regards,

Thank you so much for your fantastic rating, Salima! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Best regards,

Thank you for your feedback, Joshua! We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We value your input and hope to welcome you back again soon. Best regards!

We're delighted to hear that you had a great time during your stay, Jaykumar! Thank you for sharing your feedback with us. We appreciate your suggestion regarding Indian and vegetarian menu options, and we'll certainly take it into consideration as we strive to enhance our dining offerings to cater to a wider range of preferences. Your input is invaluable to us, and we hope to have the opportunity to welcome you back again soon. Warm regards!

We're thrilled to hear that you found our property beautiful and our staff amazing, Guy! Thank you for taking the time to share your experience with us. We strive to create memorable stays for all our guests, and it's wonderful to know that we succeeded during your visit. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best regards!

Thank you for taking the time to rate us, Angelie! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm regards!

Thank you for choosing to stay with us for the third time, Anna! We're delighted to hear that you enjoyed our friendly staff, delicious food options, and the variety of activities available for kids and teenagers. Your feedback regarding the rooms and nighttime entertainment is duly noted, and we appreciate your constructive criticism. We'll work on addressing these areas to ensure an even better experience for your next visit. Looking forward to welcoming you back again soon! Warm regards!

Thank you so much for your perfect rating, Oya! We're thrilled to hear that you had an amazing stay at our resort. Your satisfaction is our utmost priority, and we're delighted that we were able to exceed your expectations. We appreciate your support and hope to welcome you back soon. Sincerely!

Thank you for sharing your experience with us, and we appreciate your feedback, Megan. We're glad to hear that you found our employees to be helpful and kind during your stay. However, we're sorry to hear that you felt the value for the price was not up to your expectations. We strive to provide our guests with a memorable experience, and we regret if we fell short in your case. Your comments regarding the availability of certain amenities and the impact of private events are duly noted, and we will review them to see how we can improve. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience. Sincerely,

Thank you for sharing your experience with us, Ingrid! We're thrilled to hear that you and your husband enjoyed your stay at our hotel. It's wonderful to know that you found the food tasty and that our staff provided excellent service throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future. Warm regards!

Thank you for your positive rating, Barbara! We're thrilled to see that you had a great experience during your stay. If you have any additional feedback or suggestions for us, please don't hesitate to reach out. We're always looking for ways to improve and enhance our guests' experiences. Warm regards!

We're truly sorry to hear about your disappointing experience, Chiwook. Your feedback is valuable to us, and we take it seriously. We apologize for not meeting your expectations regarding the amenities and dining options. We'll make sure to address these concerns internally to improve our offerings for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please feel free to reach out. We appreciate your feedback and hope for the opportunity to make it right for you in the future. Sincerely,

Thank you for taking the time to rate us, Enith! We're thrilled to know that you had a wonderful experience at our resort. If you have any feedback or suggestions for us, please don't hesitate to reach out. We appreciate your support and hope to welcome you back again soon. Warm regards,

We're delighted to hear that you were thoroughly impressed and satisfied with your stay! If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future. Warm regards,

Thank you for your detailed feedback, Sair! We're pleased to hear that you enjoyed the lovely garden, dining options, cleanliness, and nightly entertainment at our resort. However, we apologize for the disappointment with the pizza crust at our Italian restaurant. Your feedback regarding the limited walking options and the challenging beach conditions with children is duly noted, and we appreciate your understanding. Regarding the spoon policy and staff behavior, we will address these issues internally to ensure a more seamless experience for our guests. We strive to provide exceptional service to all guests regardless of their appearance, and we apologize if you felt otherwise. Overall, we're glad you found our resort to be a great option for a laid-back experience. We hope to have the opportunity to welcome you back in the future for an even better stay. Kindest regards,