Ratings based on 5,924 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from North Carolina

Very Nice with just a couple of let downs.

Posted Jul 24, 2016
Pros: Activities and food service staff, waiters and waitresses were great.
Cons: Rethink your Wi-Fi prices and change how Marco Polo Restaurant is run.
Location: Not close to shopping but you can catch buses for small fee. Tours are available to any attraction and are fairly priced.
Our experience at The GR Solaris, taking everything into account, was one of the best vacations my wife and I have taken. The room was great, the staff were excellent, the pool and beach are out of this world. The shows, while not top of the line, were very entertaining. The activities staff did their very best to keep people involved at poolside and during the evening activities. Reading past reviews, the food offered takes a big hit. Being fair, cooking so much food for so many people is a very difficult task. I think the hotel food service staff did very well in this area. Great variety, more than one place to eat for the dinner meal, different menu each night. Two items that kept our rating at four were, The Marco Polo restaurant is over rated. While the food tasted good, the portions were very small for an all you can eat Hotel and the menu very limited. Internet service (Wi-Fi) was not included in any package. $16.00 for every 24 hour period, for just one device, was ridiculous.
5 out of 5
by A verified traveler from puerto rico

Cancún 2016

Posted Jul 24, 2016
This si not a big hotel but it's great. Has a lot of activities and great food. I recommend it.
2 out of 5
by A verified traveler from Florida

Close to the beach

Posted Jul 24, 2016
Food is horrible , poor choice MP restaurant is only for members, and even there the food choice is not great All my family got sick with diarrhea during the trip, staff not wearing gloves when they serve the food Not able to make reservations for dinner I would not recommend it in future The rooms are clean, pool area is clean
5 out of 5
by A verified traveler from pereira

We had great time.

Posted Jul 24, 2016
I love everything about the hotel,I can't waiting for another vacation !
2 out of 5
by A verified traveler from texas

Posted Jul 23, 2016
First time we been vacation but they did not reconment what we have to reserve at the hotel like restaurant we have to reserve 24 hour ahead before
4 out of 5
by A verified traveler from El Paso TX

Missing the daily shows

Posted Jul 22, 2016
I've stayed at this hotel before and I loved their daily shows in the big room. This year they were cut and only selected nights were available. The hotel needs more entertainment.
Comment from Hotel Management
Jul 23, 2016 by Social Media Manager, Hotel Management
Dear LBCh: First of all, thank you for your preference and for your review on Expedia. We have already informed to Entertainment Department to create more entertainment activities. See you soon. Warm regards from Cancun! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler

Love everything about it!

Posted Jul 21, 2016
We had an amazing stay! This resort was wonderful. We can't wait to come back.
Comment from Hotel Management
Jul 23, 2016 by Social Media Manager, Hotel Management
Dear Traveler: We are eager to see you again, also we are happy to read that you had an amazing stay, thank you for posting your comment on Expedia! Have a nice day and best regards from Cancun! Hoteles Solaris de México, ^P
4 out of 5
by A verified traveler

Hotel para todos las necesidades

Posted Jul 21, 2016
Pros: La atención del personal
Cons: La comida buffet del restaurant deja mucho que desear , el de la cena esta mejor
Location: Un poco alejado de los centros comerciales ( La isla , etc ) pero para descansar es muy bueno
Buen punto el tener un área exclusiva para adultos , servicio expedito y amable de todos los empleados del hotel
Comment from Hotel Management
Jul 24, 2016 by Social Media Manager, Hotel Management
Estimado Viajero: Nos alegra saber que disfrutó de la buena atención del personal y del área exclusiva para adultos. De igual forma agradecemos que exponga su percepción acerca del buffet, eso nos ayuda a reconocer nuevas áreas de oportunidad para ir mejorando. Saludos desde Cancún! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler from victorville , california

Hard working staff

Posted Jul 21, 2016
This is a great hotel, the staff works very hard to make your stay a nice one, the servers working at the buffets and pool areas are always making sure you are comfortable and you get what you need, I always tipped them because I know they don't get paid much, the food is good not great but not bad at all, the pool areas are clean as well As the beach, the only thing I wish they had was a printer in their internet area, you can still print but you will have to pick up at front desk , also wifi is not free and I think it's very costly .. About 15 dllrs a day.. Other than that a good hotel.
Comment from Hotel Management
Jul 26, 2016 by Social Media Manager, Hotel Management
Dear H: Thank you for your comment on Expedia, we are happy your overall experience was good and have felt an exceptional service from all the staff, it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Once again, we appreciate your feedback as this continually helps us improve what we offer to our guests. Warm regards! Hoteles Solaris de México, ^P
4 out of 5
by A verified traveler from newjersey

Posted Jul 20, 2016
Everything was close to the hotel, the food was delicious,the shows were wonderful.
Comment from Hotel Management
Jul 26, 2016 by Social Media Manager, Hotel Management
Dear Mr. Henry: We hope to see you soon for pamper you with our delicious food and wonderfuls shows. Thanks for your comment on Expedia. Best regards! Hoteles Solaris de México, ^P