Ratings based on 6,632 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Newhall, CA

Overall Pleasing

Posted May 27, 2017
Pros: Everything except the food.
Cons: The buffet food can be improved.
Overall Pleasing, hotel is clean, pool is clean, staff is friendly, beach is beautiful. The only con is the bad buffet food. Buffet food is disgusting. I barely managed to eat enough to not go hungry.
2 out of 5
by A verified traveler from new york

Power went off for half day , wifi is suck,

Posted May 25, 2017
Cons: the wifi need to be improve and the booking for the restaurant should be more convenient,.
The hotel went out of power for half of the day and take so long to fix it. The wi-fi is suck and you need to pay $16 per a day. They don't often any free Wi-Fi in the lobby area or computer room at all.I used one day and cancelled it because it was very slow. The wi-fi rang is suck. There is two restaurant needs to make reservation for it. one of the restaurant Zai don't open everyday, i think it open twice or three times a week.The other restaurant if you have luck you will able to make the reservation or the stuff will said the booking is full and cant accept anymore. The booking only allow one day ahead and on a specify time ONLY.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place and location

Posted May 25, 2017
The location is new, the food and drink were great, the staff made it feel like we were family
Comment from Hotel Management
May 25, 2017 by Social Media Manager, Hotel Management
Dear Traveler: Thanks so much for your acknowledgments, it makes us happy and willing to always improve for the benefit of our dear guests. See you soon and best regards! Hoteles Solaris de México, ^P
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Power went out and food could've been better. Other then that experience was fun
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Traveler: First of all, we appreciate your time by sharing your review as well as we really regret the inconveniences regarding the lack of electric power. There was a drop of electric network in the southeastern part of Mexico. Nevertheless we appologies for the discomfort. Lastly, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Staff is amazing!!!

Posted May 24, 2017
Small resort but great service overall. Love the pool, the beach access, the staff. I cannot wait to go back!
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Ana: We are happy and grateful for your overall acknowledgments on Expedia, also thanks for the opportunity of having been your host in Cancun and we look forward to see you soon for another memorable experience. Warm regards from Cancun Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A verified traveler from California

GR Solaris Great Value

Posted May 24, 2017
My wife and I stayed here for 6 days and enjoyed every bit of it. The staff was incredibly friendly especially Mauricio who went out of his way on our check in day to make us feel very welcome! Thanks GR Solaris for a great stay in Cancun!!
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Gene & Lindy: We are happy to read that you had a great stay, also thank you very much for sharing your feedback on Expedia as well as the opportunity of having been your host in Cancun. Finally, we are looking forward to welcoming you in a near future and pamper you as you deserve. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice Resort

Posted May 24, 2017
Pros: friendliness of the staff and great activities
Cons: doors are too hard to open
Location: great location very close to the beach and the center of town.
the staff were incredible excellent service I love it
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear ElYerico: Thank you so much for your acknowledgments and remarks on Expedia. About the doors, we are changing them to sliding doors. By last, we look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Warm regards from Cancun Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and staff.

Posted May 23, 2017
Staff amazing beautiful location, so much to do. Only problem was not the fault of the hotel. The people in the room beside us were screaming and yelling and breaking bottles at 2:00 am
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Traveler: We regret the inconveniences regarding the room beside you, in cases such as these, please contact frontdesk to take action on the matter. However we are happy to read that you had an overall nice experience and we look forward to see you soon. Best regards! Hoteles Solaris de México, ^P
3 out of 5
by A verified traveler from New York

Basic

Posted May 23, 2017
Hotel was nice. Staff kept it very clean at all times. Needs updating. Food was terrible. Nothing special
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Traveler: Thanks for your acknowledgments and perception regarding the food. The menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Best regards! Hoteles Solaris de México, ^P
3 out of 5
Recommended
for Everyone
by A verified traveler from NH

May Vacation

Posted May 23, 2017
I really enjoyed my vacation. Nice hotel but not really for kids. The pool needed extra cleaning. My kids found cigarettes butts in the water and straws. The food (lunch and dinner) was okay. The Mexican night was the best. The breakfast was delicious. a little improvement it would be awesome. I will definitely try the Royal Solaris next time since the kids area looked better and that were designed areas for people to smoke
Comment from Hotel Management
May 26, 2017 by Social Media Manager, Hotel Management
Dear Cris: First of all, we are grateful for your review and overall remarks, we will ask to the department involved to be more careful on this matter. Lastly, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.