Ratings based on 5,582 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from Austin, Tx

Great hotel/experience, 1 thing you need to know.

Posted Feb 7, 2016
Great all-inclusive, great staff and activities. All of it was great. The one caveat is that the hotel room walls are paper thin. You can hear everything from the adjacent rooms. Huge bummer to an otherwise great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elma, WA

Posted Feb 6, 2016
Very nice hotel with great staff. Love the closeness to the ocean. Food and entertainment are very good. If don't want to explore the area there is enough to do at the hotel without going anywhere and having a great time. I would highly recommend this hotel to anyone to stay at. We had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveler from kc

Nice enough hotel. Rooms clean, staff is nice.

Posted Feb 6, 2016
Food is mostly buffet type and quality. This said the waiters are nice and quick to fill your coffee or find you a drink. Liquor was higher quality than expected. Place was clean well maintained. Had upgraded room. Clean but small, good view. 4 star.
Comment from Hotel Management
Feb 6, 2016 by Social Media Manager, Hotel Management
Dear Ken: Thank you for posting your comment by Expedia, we are glad to know that you liked our facilities, overall services and especially our liquors, food etc. We all look forward to welcome you back for another Solaris experience. Best Regards from Cancun! Hoteles Solaris de México. ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from Ct

great place to stay

Posted Feb 6, 2016
Pros: The staff make the GR . They go out of their way to make you feel welcomed and try to accommodate guest requests. The activities are fun.
Cons: none
Location: There are nightclubs nearby. The beaches have water sports and other activities. There are ancient myan ruins nearby.
Have been going to Gr for the past five years. Love the complex, the staff are great. Rooms are clean and well appointed. Pools and beach are very nice. The activities are fun and there are always some new activity to do.
Comment from Hotel Management
Feb 6, 2016 by Social Media Manager, Hotel Management
Dear Therese: It is always great to hear that our guests enjoy themselves during their stay, especially when they are repeaters at GR Solaris. We are pleased to read that you love our complex, staff and especially our activities. Thank you for posting your review by Expedia and we all look forward to pamper you as you deserve in a nearest future! Warm regards from sunny Cancun! Hoteles Solaris de México. ^P
3 out of 5
by A verified traveler

Posted Feb 6, 2016
Great view from our room! Food was marginal. Our a/c kept randomly turning off even after they fixed it.
3 out of 5
Recommended
for Everyone
by A verified traveler from boston

make the best of it

Posted Feb 5, 2016
Hotel including rooms is very outdated. Buffet is sub par compared to other resorts i have stayed at in CANCUN. Staff is amazing and make up for the low end items. Spa was also great
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Michigan

Our 5th year....

Posted Feb 4, 2016
Pros: The hotel is always clean and well maintained..............And the staff treat you well............
Cons: The food is food....Can't put my finger on it but they lack some things and have two many of others. Would like to see more bacon at breakfast..
Location: Hotel location is approx: 15 minutes from the airport. Thirty minutes to downtown Cancun......
Never have a problem with the booking. The staff is always great....We just lay on the beach and soak up the sun. We always book the panoramic view room............
5 out of 5
Recommended
for Everyone
by A verified traveler from Moline,IL

Beautiful hotel on the beach

Posted Feb 2, 2016
Pros: The staff who were so friendly and accommodating.
Cons: Add comforters to the rooms. During this visit the room only had a blanket and a couple of nights it was a bit chilly.
Location: The bus is always available and close enough to shopping and nightlife area.
Second year we have visited this hotel and we love it. Clean, accommodating with the friendliest staff. If you visit the pool bar seek out Luis and Adriel. Two of the finest bartenders. They were so helpful and make the best drinks. Recommend trying the Banana Sexy. Jona and his entertainment staff were wonderful. So many activities offered throughout the day. Always plenty of food available. Be sure to visit the shows offered such as Generations, the Magic Show, and especially Michael Jackson Tribute. We are already looking forward to our trip next year.
Comment from Hotel Management
Feb 2, 2016 by Social Media Manager, Hotel Management
Dear Carol: We are glad to read your comment and to know that is your second time with us. It is a pleasure to pamper you as you deserve and we look forward to receive you again in a nearest future. In regard to the comforters you mencioned we will gladly inform to the department involved. By the way Luis, Adriel and Jona appreciate your acknowledgments and they send their greetings. We appreciate your feedback and have a nice day! Warm regards from sunny Cancun! Hoteles Solaris de México. ^P
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Very clean hotel, nice pools & close to the beach!

Posted Feb 1, 2016
Pros: We really liked all of the fresh fruit and vegetable choices at each meal. The guacamole and chips were fabulous too!
Cons: Better pillows would be nice
We got an ocean view room that had the covered patio and hot tub and really enjoyed the additional privacy that the covered patio gave us. The room was nicely sized and very clean. We liked that this all inclusive resort was a bit smaller and more quaint than the really large resorts. The staff was very friendly and helpful. We received especially great service at breakfast and lunch from Emanel Rueda. There are 3 pools and a nice beach just a few steps away from the pools.
Comment from Hotel Management
Feb 2, 2016 by Social Media Manager, Hotel Management
Dear Kelly: We greatly appreciate the suggestion you mentioned about the pillows, it certainly help us improve in order to satisfy the expectations of our future guests in the best way possible. In overall we are glad to know that you really enjoyed your stay with us and of course we will send your acknowledgments to Emanuel Rueda. We look forward to welcome you back soon for another amazing vacation full of #SolarisPassion! Best Regards from Cancun!!! Hoteles Solaris de México. ^P
5 out of 5
Recommended
for Everyone
by A verified traveler from Dickinson, ND

Very nice resort and close to a clean beach!

Posted Jan 31, 2016
Pros: Great service, clean rooms and facility, close to beach, and above average food.
Cons: Beds could be a little bit softer. We arrived late in the evening but it would have been nice to get a tour of facility to know the place better.
Location: Great location and many activities to choose from that are less than 10 minutes away. Aqua world was great. Also many other options further away.
Our room was very clean upon arrival and each time we had them clean it. The hotel staff was very nice and helpful to any of our questions. The restaurants were nice and staff there was great. It was mostly buffet-style food and the food was pretty good. The pool area had 3 pools with a lot of room for chairs around each and very clean. The bars were quick to serve and very nice. The beach was extremely clean other than some minor seaweed because of high winds and large waves a couple days. My only small complaint was the bed was a little hard.
Comment from Hotel Management
Feb 5, 2016 by Social Media Manager, Hotel Management
Dear Cody: We are happy to hear how much you enjoyed the service, and the staff. Regarding the mattress inconvenience please try to consider that it depends on the different preference each person has; however, we offer a pillow top to every guest who feels uncomfortable with the bed. We apologize for not informing you about this amenity. Regarding to know the place better, we apologize for not informing you that our Concierge team and Frontdesk staff provide this information. We appreciate your feedback to help us improve our services in general. We hope to see you soon in a nearest future and pamper you as you deserve! Warm regards from sunny Cancun! Hoteles Solaris de México. ^P