Ratings based on 4,298 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hillsdale, NJ

Posted Aug 28, 2015
Nice experience. Will stay again. Had a lot of fun. Great shows.
2 out of 5
by A verified traveler from new jersey

You get what you pay for.

Posted Aug 26, 2015
Hotel was right on the beach, yes lovely but no servers and the beach was public so every 5 mins people would come up to you selling things. The alcoholic drinks were super watered down, we ended up buying our own bottles to drink. The food was blah, nothing special. They have no bottled water by the pool area. No free wifi, for 5 days cost 45 American dollars. The best experience was the spa service and the magic show.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

Nice hotel, good atmosphere.

Posted Aug 25, 2015
Had a great time! The variety of food options could be improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice beach hotel all include

Posted Aug 25, 2015
We spent a wonderful days, great attention by hotel staff, very clean, very good food, night show every day,excellent tourism department.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, with great staff

Posted Aug 24, 2015
Great week in a very nice environment and place Food was good offering a great variety, you could never try all because is too much
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Professional, courteous and friendly.

Posted Aug 24, 2015
The restaurant personnel e.g. waiters and bar tenders went out of their way to make my family feel special. On their behalf I send my sincerest thanks and appreciation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Hotel is clean, beach is great. Pool is very warm

Posted Aug 24, 2015
Pros: The staff, Food, Shows, Beach, location,
Cons: Wifi, A/C in rooms, Sanitizer at restaurants.
Location: We did not leave the hotel.
We spent 8 days at the hotel. The shows are awesome. Better than any we have seen in Cancun. Food was good. Better than we have had in our many stays in Cancun. The staff is the best we have ever had. They were on top of everything. Kids camp was excellent. Our kids did not want to do anything else but kids camp. We could alway get a spot at the beach. The wifi is not good. Air in the room was all or none. could not adjust in either of the 2 rooms we had.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Great place, very good location.

Posted Aug 24, 2015
Great place, my family and i had great time. Rooms were nice, clean and comfortable. Food and drinks were good.
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Amazing hotel

Posted Aug 24, 2015
What made my trip the best was the up beat friendly entertainment staff especially Andrew and Marco. Great people exciting things to do, always kept it fun. I can't wait to return
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with beautiful people

Posted Aug 24, 2015
The treatment was amazing the people were beautiful