Ratings based on 6,040 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from dublin

Nice, but noisy

Posted Sep 25, 2016
We really enjoyed our stay, but the thing they don't tell you about all their activities is that it is LOUD. Even at the relaxation pool or on the beach you could hear the speakers going. It therefore wasn't quite as relaxing as I would have liked. However, the staff were friendly, the room well kept, the food tasty. If you can get past the noise and the constant people who are trying to get you to buy more things, then it's a pretty nice place. Loved the bit about the sea turtle conservation but I wish they'd mentioned this. We might have stayed an extra night to see them released if we had known.
4 out of 5
by A verified traveler from KY

Nice hotel & great staff

Posted Sep 25, 2016
Overall it was a great hotel for the price. The staff was great!!! The only negative about my stay was the food. Wish they had a bigger/better selection.
Comment from Hotel Management
Sep 26, 2016 by Social Media Manager, Hotel Management
Dear Az: Thank you for your feedback on Expedia, we are grateful to know about your experience during your staying with us. Regarding the food, in order to provide new, varied options in our restaurants, we are always working to change and renovate our selection of meals, to give our guests more alternatives to enjoy. Similarly our menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Best regards from sunny Cancun! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler

Posted Sep 22, 2016
En general muy buen hotel la gente muy amable la comida muy deliciosa
Comment from Hotel Management
Sep 23, 2016 by Social Media Manager, Hotel Management
Estimado Viajero: Agradecemos su comentario positivo en Expedia, también nos alegra saber que cumplimos con sus expectativas. Gracias por permitirnos ser su anfitrión durante sus vacaciones en Cancun y deseamos verle en un futuro próximo. Saludos cordiales desde Cancún! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler from england

Would recommend to anyone!

Posted Sep 20, 2016
Cannot fault the hotel in any way - literally top class. Great location great amenities beautiful beach beautiful pool side the most efficient and prompt and friendly staff - just don't fool trap to concierge trying to sell timeshares by offering free trips. We read previous reviews and knew to get rid. They have perfected their techniques for a while clearly!
Comment from Hotel Management
Sep 22, 2016 by Social Media Manager, Hotel Management
Dear Holly: We appreciate your review on Expedia, also we are glad to have had the opportunity to receive you as your host during your vacations in Cancun. Also we are happy to read that you liked our pools, amenities and especially our friendly staff. We look forward to see you soon for another Solaris experience. Best regards from Cancun! Hoteles Solaris de México, ^P
4 out of 5
by A verified traveler from Nashville, TN

Beautiful view and amazing pool

Posted Sep 19, 2016
We stayed here for our Honeymoon. It was a great experience we would give it 4.5 stars out of 5. The pool is amazing! You can stay in pool and relax and still see the ocean which is very nice. The food was great not a ton of fresh fruit options which was a tad disappointing, but besides that the buffets always had great options as long as you are willing to try a little of everything to figure out what you like. We actually preferred the buffets rather than the sit down dinners that you had to make reservations for. The entertainment was very entertaining as it should be. I do have to say not all of the activities were very family friendly, but that did not bother us since we do not have kids. Overall the experience was great and I would highly recommended it to anyone.
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Michelle: First of all, congratulations! Thank you for choosing us for celebrating this special occasion and sharing your experience on Expedia. On the other hand, we are highly grateful for your remarks on certain details where we can improve for the benefit of our dear guests. Finally we look forward to see you soon for another memorable experience at GR Solaris. Warm regards all the way to Nashville, TN! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler from denver, CO

Nice hotel on the beach

Posted Sep 19, 2016
Loved GR Solaris! The staff was very nice and attentive. The shows they provided were excellent. The grounds were beautiful and very clean.
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Jeff: We are glad to read your review on Expedia, also we are happy to know that you loved our overall premises. Thank you for your time by writing your comment and we look forward to see you soon for another beautiful experience. Best regards! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler

Posted Sep 19, 2016
NICE HOTEL BUT THE WIFI SUCKS AND I HAD TO PAY FOR IT THE WHOLE 5DAYS AND THEY DIDNT TELL ME ON WEDNESDAY ITS FREE SO I MADE THEN NIT CHARGE ME BECAUSE WEDNESDAY I LEFT
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Traveler: First of all, we regret the misinformation regarding the WIFI services, communication is the foundation to offer a perfect service and exceed our guest expectations. The thread regarding the free wifi that we offer is on Wednesdays for 3 hours; we do mention it constantly on our facebook page including the hours: from 11 am to 2 pm. Nevertheless, we are highly grateful for your comment on Expedia. We hope to see you soon and best regards! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler

Posted Sep 19, 2016
Amazing 5 days. Would love to go back! Staff, food, drinks, and amenities were great. The only negative was the room temperature was too cold. Air conditioning was on full blast.
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Traveler: Thank you for pointing out the issues that you had during your stay, also on the other hand, thank you for your overall acknowledgments on Expedia. We are happy that you have enjoyed our premises and other amenities. We look forward to see you soon for more Solaris experiences. Warm regards from Cancun! Hoteles Solaris de México, ^P
3 out of 5
by A verified traveler

Posted Sep 18, 2016
Beautiful resort. Only complaint is the food. Left alot to be desired
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Traveler: Regarding the food, the menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Best regards from Cancun! Hoteles Solaris de México, ^P
5 out of 5
by A verified traveler from New Jersey

Lots of activities, never bored, staff was great

Posted Sep 17, 2016
Hotel, staff and activities had lots of fun, just food needs improvement
Comment from Hotel Management
Sep 20, 2016 by Social Media Manager, Hotel Management
Dear Joan: Thank you for your overall acknowledgments on Expedia, also thank you for sharing your perception about our food, we look forward to see you soon for enhance our experience. Bets regards! Hoteles Solaris de México, ^P