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Reviews of GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 1476 out of 3273 reviews" "
Rating 8 - Good. 881 out of 3273 reviews" "
Rating 6 - Okay. 468 out of 3273 reviews" "
Rating 4 - Poor. 234 out of 3273 reviews" "
Rating 2 - Terrible. 214 out of 3273 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was friendly and the atmosphere was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nathan Ulric Malapira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2024

10/10 Excellent

Vadim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last year we stayed at another resort, much bigger that GR Solaris. Comparing these two, here are our findings: 1. GR Solaris was great. I'd say 8/10. The room we stayed in needs a bit of upgrade. 2. Food was good and enough. The 3 available restaurants were great, specially Marco Polo and Rosemarinus. Had amazing food and great time with our family. 3. Compared to the other resort, GR Solaris is limited in activities for kids. They have the kids corner, but not much to do. It's ok, but can be better. 4. Friendly staff. Helpful frontdesk and managers. Liked some shows in the ballroom. We liked this small resort. We had everything for a great family vacation. Thank you.
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, the people who serve are very friendly, especially Paco, Cocom, Rodolfo and Monty from the kids club, the shows are very good, they have activities every day, everything was clean, the restaurants with reservations are also very good, the only complaint for reception, since credit card payment did not work and we had to take money at the ATM to pay in cash a fee
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, clean and friendly people all over the place. Entertainment, food and clean pools on the beautiful beach. It has 3 evelators that work fast.
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Jaswinder Kaur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean & the staff was so friendly & full of positive vibes!
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Megan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Review from someone who has been to 20 all inclusives. This hotel is a great bang for your buck. The food in the buffets are not good at all. The restaurants are better, but hard to reserve as you have to use an app and only make 1 reservation at a time. The place is dated. Overall it was ok would not be back. If you are a foodie, this is NOT a place for you.
Stayed 5 nights in Mar 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Shaker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real good
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Deoraj

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the ocean view rooms and got a free bottle of wine. Rooms were clean and comfortable thanks to Oscar. The beach was the highlight of the trip. The night shows were good. The restaurants were good but didnt enjoy some of the food at the buffet. The fresh churros and donuts at breakfast were really good.
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Mazen

I really love the place and the property and the service. However, the only thing that I didn’t like is that reservation aspect of restaurants it’s so complicated and so not worth it to do reservation other than that I really like it except for that one more fact that I never got a tour of the facility, I had Nobody showed me a round
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

ANTONIO JOSE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Marianne Agbay, North Vancouver

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I like in the property is nice and clean.
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Abigail Dawn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly and the hotel was clean. The pool was a good temperature and the daily activities were fun. The swim up bar was fantastic. Our room was beautiful and had a nice upgrade. Our only issue was we were expecting to be able to make dinner reservations at the sister resorts and were unable to.
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Bobbie L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with relaxing amenities and a superior staff.
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful food was very good hotel was very clean pool was very nice
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Harriet

Traveled with group
Everything was great
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Keisha Nichole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please believe the awful reviews! I had to call three different managers within four hours of arriving. It was a fight to get extra towels (we checked in with 4) people and the desk said they only offer two per room. Make that make sense! If you know we have 4 people then four towels and face towels shouldn’t be a fight to get. Room service kept getting our order wrong and each time wanted to charge 5.00 per service. The food is god awful! We had to go offsite to get some decent food to survive and the drinks were awful !! I would rather stay at a MOTEL 6 before I ever come to this place again.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and catering options. The beach could use more umbrellas given the number of guests. Otherwise, great value for the quality
Stayed 8 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Vusala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Vacation! We as a family really enjoyed our time in GR Solaris Cancun. Our room was upgraded to partial ocean view for free and it was very clean. Didn’t get a chance to dine in the restaurants this time but food variety in buffet was great and delicous. Fantastic dessert! :) Whole staff were very friendly, always ready to help, the smile on their face made us feel very welcomed . Pool side staff and barmens are amazing. Huge shout out to Leo and especially Abraham. Their energy, creativity, and enthusiasm added an extra layer of enjoyment to our stay. Their friendly demeanor and ability to connect with guests of all ages enhanced the overall atmosphere of the resort, making it a vibrant and lively destination. Don’t miss 9pm shows. You will get facinated. Just pack your luggages and book your stay at GR Solaris Cancun. We will definitely come back! Thank you for making our vacation so special!
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

AMARJIT

Liked: Cleanliness, staff & service
On the website it showed they have basketball and tennis court but it is on the other resort beside it. I wish we had access to it. that was the only downside to it.
Stayed 5 nights in Mar 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our stay at the GRSolaris and can honestly say if was one of the most enjoyable vacations we have had. The staff was all wonderfull and I was impressed with the cleanliness of the resort.
Stayed 11 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Karen Alicia

Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 29, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Kathryn, Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach
Stayed 3 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 28, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Patrick, Surrey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like how few the food selection was considering its a buffet. There is no wide variety of food choices. The snack area is not open for longer hours and thats sad. The bar drinks also didnt taste good. The staff who seated us at the buffet were also not good some of them did not speak English so hard to communicate. What I only liked is how the waiters were friendly and they really try to make your dining experience ok.
Stayed 7 nights in Apr 2024
Response from Hoteles solaris de Mexico on May 1, 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Shih Jung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and tidy. Staffs were very accommodating and services were great! Would definitely book this hotel again.
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 28, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Erdal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience for my family.
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 28, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Ruthann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food variety could be improved upon, but otherwise a wonderful stay
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 28, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Richard A

Traveled with group
Liked: Staff & service
We have been to this resort eight times now and it seems year-by-year it’s been going downhill. As far as the food goes the Lunch was basically burgers or pizza, the ocean restaurant which used to be open for lunch everyday was never open for lunch. When we first started also the deli used to make the sandwiches fresh as you picked what sandwich you want it off to sandwich board now it seems like they’re made at noon and put out on display so if you get a sandwich at 6o’clock it’s already been sitting there for six ours getting hard and stale. Plus it used to be open later. Another problem we had which we brought up with the front desk twice was three days in a row our room refrigerator was not restocked. We are not real big foodies but the dinners at the buffet were average at best. We were there for a week and we did not see Mr. or Mrs. Solaris or the newlywed game which used to be fun games. We come here every year with two other couples and this is the first year at the end of our trip we were actually sitting around talking about whether or not we would come back again. I would like to say one final thing about the girl in the lobby, Jessica. She gets five stars. She helped us organize transportation to and from another resort to visit family members.
Stayed 7 nights in Apr 2024

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the ocean. Good food. Lots of entertainment. Had lots of fun... The pool closes early and they stop serving food early.
Stayed 7 nights in Mar 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 27, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Carla, Elmhurst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access, daily activities, pools and friendly staff
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 27, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Ernie

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was very good The rest of the meals were nt very good
Stayed 9 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 30, 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Okay

JOSE DE JESUS

Traveled with partner
Liked: Amenities, property conditions & facilities
I called in advance to make sure to get a one bed suite for my nephew and bride for their honeymoon but they still got put in a double bed! That was very disappointing even though I called a head a the day of the booking!
Stayed 4 nights in Apr 2024

10/10 Excellent

Natasha Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff was amazing!! The buffet had a great variety of food. All staff was great.
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 27, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Kavita

Traveled with group
Disliked: Staff & service
The VIP access benefit was very helpful. The communication with the staff was very challenging. The food items are very limited. Not a good experience.
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 27, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Vinay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of activities and fun...food was amazing and the property was very well maintained. Good entertainment...
Stayed 5 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 26, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Miranda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun all-inclusive that is reasonably priced. Food was okay and not very mexican inspired but the staff were fun and nice and the place was clean.
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 26, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties beach access is perfect! Activities everywhere, just sign up or hang out and they will come to you:) Beautiful grounds, pool, buildings. The all inclusive was amazing- so many bars, always somewhere to get a drink or food. The food was fantastic too. Authentic and tasty. The staff was really nice, it helps everyone to know a little Spanish. You can get more with just a little conversation.
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 27, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful location
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 25, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Mariah

Traveled with group
Liked: Cleanliness, staff & service, amenities
Buffet food was excellent, only tried one other restaurant that required a reservation and it was ok food, and they ran out of a menu item 3 of our party had ordered. Staff were very friendly and helpful. Facility was clean, staff were constantly circulating and cleaning up drink cups and tables. Room was in good condition, room service was timely and good. Ocean view was amazing! Biggest caveat (didn’t end up being an issue for our party) was pieces of other room balconies were crumbling off and falling on other balconies.
Stayed 3 nights in Mar 2024
Response from Hoteles solaris de Mexico on Apr 25, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Francis, Hoffman Estates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness
Stayed 4 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 25, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

AIDIN NIKPOUR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good and very clean,
Stayed 6 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards!

10/10 Excellent

Michelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was breathtaking
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
We would like to express our gratitude for the comments you made about your recent visit and for share it.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination.Kind regards,

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at GR Solaris. The staff is super friendly and they do a great job of keeping the resort clean. We had an issue with our shower drain and they came within an hour and fixed it. Food was decent but not great. Hard to get a seat at the main pool. Had to wake up extra early to get a spot on the weekend. Overall it was great and I would stay there again.
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We really appreciate your feedback and can't thank him enough for letting us know how we can improve We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Belem Etzel Parra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hoteles solaris de Mexico on Apr 25, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Fedeline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it as great
Stayed 6 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Dear FedelineThank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

shikha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at the hotel. Staff was very helpful and sweet
Stayed 5 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jurajka

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice.
Stayed 3 nights in Mar 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Ivan M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited food options
Stayed 4 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 24, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We really appreciate your feedback and can't thank him enough for letting us know how we can improve.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Food could have been a little better but over nice entertainment everything was beautiful
Stayed 3 nights in Apr 2024
Response from Gerencia General, Hoteles Solaris de Mexico on Apr 23, 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We really appreciate your feedback and can't thank him enough for letting us know how we can improve.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards