2 outdoor pools, pool umbrellas, sun loungers

Reviews of Ocean Dream Cancun by GuruHotel

3 out of 5
Ocean Dream Cancun by GuruHotel
Boulevard Kukulcán km 9, Zona Hotelera, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 331 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 160 out of 1002 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

8/10 Good

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was incredible, and the view was just as breathtaking. We loved the staff; they were so helpful with transportation, wheel chair availability and entering and exiting the hotel. We loved the space in the room as well. We did not like that we had to wait for someone to check the room before we could check out.
Stayed 2 nights in Apr 2024
Response from Karla Chavez - Reservations on May 3, 2024
Thank you for your comments, the rooms are always checked so that guests do not forget any belongings, since we do not have a shipping system.

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, amenities
I think should have paper towel,,dish soap to start the first day! The kitchen is not good equipped, not even one good knife to cut , not much of things to cook a lite dinner .
Stayed 3 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 30, 2024
We greatly appreciate your comments, which we will take into account.The kitchenette is equipped with the most essential utensils, since we understand that they come for rest, and as for knives, we do not have them for safety.

6/10 Okay

Maureen

Traveled with partner
Liked: Staff & service
Area - Walkable to restaurants, night life, groceries, shopping & bus stop. Room - Ocean Views!!! You can hear the sound of waves from your room. Quiet & clean however needed some upgrades. Lights were not working, broken cabinet handles. Leaking A/C, worn mirror & door. Balcony glass door lock not working. Kitchen has no cleaning supplies so there was a bunch of dirty cups and plates stored in the kitchen cupboard. We ended up buying our own dish detergent. Pool/Hotel outdoor facilities - Decent
Stayed 4 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 25, 2024
Thank you for each and every one of your comments, they help us a lot to know where we need to be more careful and what we can improve.

8/10 Good

Brittany Rachelle

Traveled with partner
Liked: Cleanliness
Hotel is in a great location-walking distance to nightlife and restaurants. Only downside was there were very few towels left in our room and no towels available downstairs at the pool. When I asked for more towels I was told the ones in the room were all available. They do change the bedding/ towels out daily but being a beach resort with a pool you’d think they would provide extra.
Stayed 3 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 23, 2024
Thank you for letting us know this detail, it has already been reported to the key area to avoid this type of details in the future.Greetings.

10/10 Excellent

Alden, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price ,food amenities and location were great ,custumer service room service and the cleaning staff outstanding very professional and welcoming .
Stayed 3 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 20, 2024
Thank you so much for all your comments, we really appreciate each one

6/10 Okay

Sheetal

Traveled with family
Liked: Cleanliness, staff & service
This property is located in the Hotel Zone which was extremely convenient when we wanted to get food or access the night life. The hotel had a nice pool with direct beach access and an amazing view. However, the hotel itself was a bit rundown, the water pressure was low in the shower, there was a hole in the wall behind the pull out couch and previous mold on the curtains. The hotel also didn't have a coffee station or a microwave that can be used by hotel guests. It's a great hotel if you don't plan on spending much time there! The staff was super helpful and amazing which made the stay very enjoyable.
Stayed 4 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 20, 2024
Thank you for each and every one of your comments, these reports have already been passed on to both maintenance and the housekeeper, we are very sorry that you had this bad experience, fortunately they have already been corrected.

4/10 Poor

Sarah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked a stay here for 2 nights for my cousins birthday, I booked a suite with a jacuzzi. Once I got to the room I realized that the water was not getting hot, so I called the front desk and they had someone come. He went back and fourth from 8pm- 2am trying to fix the boiler and running the jaccuzi. Finally at 2am I gave up. There was no point of switching rooms because we were only there for 2 nights. I called and ask for a refund for the night I stayed up trying to get the jaccuzi to work and they said I have to take it up with Expedia, but somehow Expedia is having trouble reaching them. My point is, this place is awful. The girls at the front desk are rude! I hope I receive a partial refund, but you all will NEVER see me there again. Please do not waste your time here. I will say though, the views are beautiful.
Stayed 2 nights in Apr 2024
Response from ODC on Apr 10, 2024
Gracias por los comentarios, nos ayudan a identificar en que debemos mejorar.

10/10 Excellent

Stefan

Stayed 6 nights in Apr 2024
Response from ODC on Apr 10, 2024
Gracias por su comentario, esperamos verlo pronto

8/10 Good

Blackice

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect beach front property
Stayed 2 nights in Apr 2024
Response from Karla Chavez - Reservations on Apr 9, 2024
Thank you so much for your comment.We hope to see you soon..

10/10 Excellent

Juliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful water, nice and secure property. Perfect location to get food, go to the store and get on the bus. Food in the restaurant was good and our sever Carlos was awesome! Will come back again.
Stayed 11 nights in Mar 2024
Response from Karla Chavez - Reservations on Apr 7, 2024
Thank you for each and every one of your comments. Believe me, we value them a lot.We hope to see you here soon!Greetings

10/10 Excellent

Gongpeng

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up!
Stayed 1 night in Apr 2024
Response from Karla Chavez - Reservations on Apr 7, 2024
Thank you so much.Kind regards

2/10 Terrible

youngin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from ODC on Apr 4, 2024
Thank you for your rating, we will take it into account.Regards.

4/10 Poor

Inderdeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karla Chavez - Reservations on Apr 1, 2024
Thank you for your rating, we will take it into account.Regards.

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grate area
Stayed 3 nights in Mar 2024
Response from ODC on Mar 29, 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

8/10 Good

kathy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from Karla Chavez - Reservaciones on Mar 30, 2024
Gracias por su puntuación.Saludos.

6/10 Okay

Rosario

Air conditioning not working properly. Toilet did not flushed. It will take a while to flush.
Stayed 1 night in Mar 2024
Response from ODC on Mar 27, 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

6/10 Okay

Rasleen

Liked: Staff & service
My suggestion is that each room with kitchenet should have proper cutlery , paper towel, dishwashing soap, scrubber and utensils to use.
Stayed 3 nights in Mar 2024
Response from ODC on Mar 27, 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

8/10 Good

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Karla Chavez - Reservations on Mar 21, 2024
Thank you very much for your score, which always speaks to us continuously.

8/10 Good

Jeannie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I really loved the view from the balcony. I did experience a rude waiter and we also had our room cleaned even though the do not disturb sign was left outside the door. The shower pressure was horrible like a little mist, but my dad fixed the problem. This area is beautiful but note that they rent day passes and our pool and chairs were full with day pass people and not with hotel guest. I also cut my toe walking in the sand right in front of the hotel so becarful.
Stayed 4 nights in Mar 2024
Response from Karla Chavez - Reservations on Mar 21, 2024
Thank you for your comments, we will put more care into those small details you mention.

8/10 Good

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The only complaint would be that the bathroom in the room was outdated. The room itself looked renovated and was amazing with a jacuzzi overlooking the ocean. Our safe wasn’t initially working but maintenance did come fix it so no complaints there. We did not eat on the property so cannot comment there. Very walkable location but it is loud.
Stayed 1 night in Mar 2024
Response from Hotel ODC on Mar 17, 2024
Dear guest, thank your for your comments, it help us to improve, hope see you soon!

8/10 Good

SUNG JOON

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location. Nearby club street but not too close.
Stayed 2 nights in Mar 2024
Response from Karla Chavez - Reservations on Mar 15, 2024
Thank you so much for your comment.Kind regards.

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service
The hotel room was appalling. If you pull on the ceiling fan string, it’s going to fall down. I had knee surgery and asked for a room without stairs. They refused to move me. Told me if I wanted to refund I needed to contact Expedia. The front desk staff is rude and very uncooperative. On the second day we asked for water and we were told that the first two bottles are complementary and we will get no more. I asked for a blanket, and no one brought one up. That’s only a small portion of the problems with the hotel. The room!! No washcloth, no soap or lotion of any kind. Feels like a cheap motel. Do not stay here !!!!
Response from Karla Chavez - Reservations on Mar 11, 2024
We are very sorry for not having been to your liking, believe me, if we had known that she had just had a knee injury and we had the availability, we would have changed her.Both maintenance and housekeepers are already aware of the details mentioned, in order to provide corrective follow-up.Greetings.

4/10 Poor

manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Karla Chavez - Reservations on Mar 9, 2024
We are very sorry for not having been to your liking, but we are already working internally to see the points to work on and take more care of.

8/10 Good

Enrique, Ottawa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. The property is a bit old and had a couple of minor glitches. The toilet water was not properly pressurized and the door was scrapping on the floor. Yet all else was clean and working well. The staff was very helpful and the location is excellent.
Stayed 2 nights in Mar 2024
Response from Karla Chavez - Reservations on Mar 8, 2024
I appreciate all your comments, and regarding the issue of the toilet, the report has already been made to the maintenance area, so that they can review what is failing.

4/10 Poor

Samuel Aguirre

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
For the price this place is decent. My issue honestly is that you felt uncomfortable. We spent a decent amount of money eating and drinking pool side and everything was fine. When we decided to bring some mixed drinks and beer the issues started. Here came the rules. When my wife ordered a pizza and had it delivered we were told that no outside food was allowed around the pool area and we should of been informed during check in. We spent almost 400 dollars on a 4 day stay on their bar and restaurant. Management needs to understand that not every meal or drink is coming from them. On a side note why do some rooms have cooking areas. Makes no sense. Not my first time in Cancun or a resort. Never again
Response from Karla Chavez - Reservations on Mar 8, 2024
We are very sorry if you don't like it, but that is why we always ask you to read the regulations upon arrival, in any case, we will take your comment into account.

2/10 Terrible

Belen

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The hotel is in a great location, near various restaurants and near the night scene. However, the property itself is a bit run down. I felt our bathroom was not clean upon our arrival; the floors seemed to need to be swept and mopped. Then, we had a tiny stream of hot water to shower in. Even after calling maintenance they said that was normal, was not able to get all of the shampoo out of my hair.
Stayed 3 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 7, 2024
We are very sorry for these details that you had during your stay, a report has already been passed with both maintenance and the housekeeper, this in order to be more careful in both areas.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Karla Chavez - Reservations on Mar 8, 2024
We are very sorry for not having met your expectations, but this also helps us to verify where we need to be more careful.

10/10 Excellent

Alexsandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karla Chavez - Reservations on Mar 7, 2024
Thank you so much.

8/10 Good

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators don't work sometimes and the food is no good is so American like fast food and expensive and drink also expensive. The location in front of sea and the beach is excellent...
Stayed 9 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 1, 2024
Thank you for your comments about the food, this in order to implement new things in the future.

6/10 Okay

Bryan

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Love the pool and the swings/hammocks but the hours of operation for the swim up bar was weird and not convenient. Loved the access to the beach and the food at the in house restaurant.
Stayed 2 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 1, 2024
We will take your comments into accountThank you.

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for me bday and I had the best stay!!! The staff was excellent !
Stayed 3 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 1, 2024
Thank you so much!.We appreciate so much

2/10 Terrible

Paola

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
was very clean but service was horrible don’t recommend
Stayed 4 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 1, 2024
Thank you for your comments, we are taking it into account so that the staff can be more careful in terms of customer service.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel is very close like 5 min walk to shopping malls, restaurants and grocery store ( Chedraui Select). Also the bus stop was right infront of the hotel. Would definitely recommend to family and friends.
Stayed 10 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 1, 2024
Thank you so much.Regards

8/10 Good

Douglas

Liked: Staff & service
Stayed 7 nights in Feb 2024
Response from Karla Chavez - Reservations on Feb 27, 2024
Thank you so much.

4/10 Poor

Breana

Liked: Cleanliness
Disliked: Staff & service
Location is great, staff is alright. The layout is nice, close to the beach. I was charged a $20 penalty fee for not having my room key upon check-out... if I didn't pay, they wouldn't let me exit, very uncomfortable (all for a plastic card). We were 3 people and shared cards. Oddly, I was not informed of this policy upon check-in, shocking. Also, was upcharged for a drink the bartender offered to make (off menu)... and that was the last drink I purchased. It's fine here, just beware of the fine print fees everywhere and ask questions.
Stayed 3 nights in Feb 2024
Response from Karla Chavez - Reservations on Feb 25, 2024
Thank you for your comments, that is why you are invited to read the regulations when you check in, which does not even take 5 minutes. We will pay more attention to those details.

2/10 Terrible

Anjanette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ocean Dream was by far the worst experience I've ever had while traveling to Mexico. (Third time in Mexico) This hotel has the potential to ruin your entire trip to Cancun, beware. Upon arrival / check in we were informed that the property had no / low water pressure on the property, which means you will experience problems flushing the toilet and showering. In addition to a severe sewage back up that you will smell in certain areas of the property including the bathroom, there was limited to no hot water in the shower. The shower backed up while showering, forcing you to stand in your shower water and smell sewage from the drain. Property has the audacity to limit the amount of beach and bath towels that they provide. You will need to swap the dirty for clean, be prepared to wait for room service, and have towels ready to swap because they will not give you clean towels otherwise.
Stayed 3 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 2, 2024
I really do not have words to tell you that I am very sorry that you had such a bad experience at the hotel, they are already taking action on the matter to provide solutions that can benefit us.

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible they are telling us we won’t have a toilet for 24 hours. How is this acceptable
Stayed 1 night in Feb 2024
Response from Karla Chavez - Reservations on Feb 24, 2024
I know that perhaps my words cannot comfort you, but truly believe me that we are very sorry for this bad moment that you had to go through. These details are already being reviewed to prevent them from happening again. I greatly appreciate your comment and sincerity.

10/10 Excellent

Shihab Shahriar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Grocery, restaurant, public transport, beach everything nearby.
Stayed 4 nights in Feb 2024
Response from Karla Chavez - Reservations on Feb 24, 2024
Thank you so much for your comments.Regards.

4/10 Poor

Cordell

Stayed 2 nights in Jan 2024
Response from Karla Chavez - Reservations on Feb 24, 2024
Although we were not completely to your liking, we greatly appreciate your comment.

10/10 Excellent

alex

Stayed 4 nights in Feb 2024
Response from Karla Chavez - Reservations on Mar 21, 2024
Thank you so much.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed
Stayed 1 night in Feb 2024
Response from Karla Chavez - Reservations on Feb 24, 2024
Thank you

2/10 Terrible

Nataki

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was listed as all inclusive. Incorrect! Not even complimentary breakfast. Dated, horrible expensive food
Stayed 1 night in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 16, 2024
We are european plan, not all inclusive.We are sorry that you had such a bad experience.

10/10 Excellent

sergio

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's close to different shopping areas, and the beach is right there on your hotel. It has 2 pools and snack bar. Also there is a lady that can take you pictures for 62 dollars.
Stayed 2 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 15, 2024
Thnak you so much fopr your comments!Regrads.

6/10 Okay

Justin, Summerside

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Positives include great location and easy check-in. Staff were friendly and the facilities clean. The room itself was very spacious with a nice view, however is in need of repairs and improvements. Example: damage to door, uncomfortable bed. Noise travels very easily and you can hear the street traffic from your room. The patio doors also need some basic weather-proofing as even moderate winds will howl all night.
Stayed 2 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 15, 2024
Thank you for both the good and not so good comments, this helps us review our areas of opportunity as well as those in which we need to pay more attention

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Great Views 👍
Stayed 2 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 15, 2024
We greatly appreciate your comment to provide better service.We hope to see you soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 13, 2024
Thank you

8/10 Good

Lucja

Liked: Cleanliness
Loved the view and the beach 🏝️!!!
Stayed 7 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 13, 2024
Thank you so much for your comment.Regards.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean dream is in a good location close to all amenities the only down side was the lifts where temperamental with only one working and sometimes this lift was broken too...luckily we was only on the 3rd floor, but if you have mobility issues this could be a problem. The staff are very nice and friendly and the property was very clean.
Stayed 3 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 11, 2024
Thank you very much for your comments, in any case the two elevators have already been checked, in order to avoid future problems.

2/10 Terrible

Charon V

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommend this hotel to anyone. The rooms are filthy. My room was dusty, with broken knobs, a piece of plastic rubbish from another person's stay was in my shower. Not one english channel on the TV, my jacuzzi was turning on very slow, all the knob fixtures were chipped and stained, the floor had stains and didn't looked mopped and you could see actual rust on the balcony and air-conditioner. When we complained and asked for the mngr he lied and said he's not around, then found out later he was the mngr all along. For a hotel thats close to all the night life I'm surprize of their poor services. Never again !! Please don't book with this nightmare hotel.
Stayed 2 nights in Feb 2024
Response from Karla Chavez - Reservaciones on Feb 11, 2024
I offer you an apology for such a bad experience that you had to go through during your stay.All these details have already been taken to management to see how to begin working on those details in a corrective manner.